Acceptance Now Columbus, OhioComplaints and Reviews

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1.5 Based on 683 reviews
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  • Customers like
    • No i dislike their business 8
    • Furniture 4
    • Too much stress 3
  • Customers don't like
    • Terrible customer service 33
    • Being lied to 32
    • Exceptionally high lease fees 23
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They do not hold up to their end of the deal and customer service is so bad. I would never refer anyone, not even a dead dog to them. The furniture doesn't last either. They do not hold up to their end of the deal and customer service is so bad. I would never refer anyone, not even a dead dog to them. The furniture doesn't last either. They do not hold up to their end of the deal and customer service is so bad. I would never refer anyone, not... Read more

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I made a purchase and after realizing that i could not pay at the end of 90 days asked each month how much the buy out amount was. I was consistently given an outrageous amount which after researching at what is almost the end of my lease that i was repeatedly given the amount that it would cost at the end of the lease term. When i was finally educated as to the as to the policy of the company and made a complaint with the acceptance now... Read more

Was this review helpful? 1 0

Very poor customer service,harassed me after i made a payment everytime wanting more money,the sad part is that the drivers say they don't even like working for the company,do not do business with the go to showplace or somewhere else unless you want to be the next one writing a complaint

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My credit is also marred. Shows 30 days late for 6/16 when my last payment paying off my account was 3/16. Explain that? This after 3 years of monthly harassment by their staff constantly calling me, my boss, my friends and family stating I was late on my payments when never once was I late in 3 years. My payments were automatic from my bank. They are liars and thieves. When I bought my furniture I was told I was financing. Not renting to own.... Read more

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I had applied online to acceptance now for Value City was approved went to local store picked out items that I wanted and needed for my new apartment. Put my deposit down was put on the schedule for delivery the day of delivery was called by the store and told that I was taken off the schedule by DM cause apparently he wasn't happy with me. This was the first time. So I got no furniture so I'm sitting on the floor in my new apartment for a... Read more

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ACCEPTANCE NOW IS THE MOST corrupt and Unfair establishment to do business with. If you want to make a big Payment they refuse and insist that the amount is divided into two as a monthly payment, that way 50% of the amount goes to interest. I will Encourage any and Everyone NEVER EVER to do business with them!! save your money and purchase your furniture or find another medium. until they can revise their payment options or Interest do not put... Read more

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So my wife and I bought a bed and chair at Value City Furniture on W. Broad in Cols, Oh. We ended up going thru this rat hole of a finance company and regret it every second. We paid our down payment, they delivered it. However the contract was screwed up after we left it somehow disappeared from their system; Then We made a mistake and over looked the first payment that was due like a week later somehow that didn't make scene to me but ok, We... Read more

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I bought a sofa and chair. After inquiring if 90 days same as cash includes anything with my credit report was told absolutely not. Explained in detail that I am in process of buying house through home buying program so couldn't have any inquiries or purchases on my credit; was told by (Evelyn & Tasha Ashley Furniture - Sawmill) nothing would be inquired or put on my credit report. FIRST LIE SECOND, they over charge you even when you have... Read more

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Went to pay my final bill , got there it was more then double what it was suppose to be . The lady messed my paper work , they where aware she did this with others and still didn't care . Said I was two days late and the extra $300 was for rental and interest . I Called corporate they did nothing. I had been paying on time every time i went in to pay extra they said they could not do it because their system was old and couldn't calculate the... Read more

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I made a purchase of furniture from Value City Department store, and was introduced to the RAC staff there. This was the BIGGEST mistake of my life. I started having problems with my furniture, and made SEVERAL request to have it repaired (per our contract, this IS the responsibility of RAC), well after about 9 months, and getting an attorney involved this issue STILL has NOT been resolved. While dealing with this issue I have dealt with 4... Read more

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