State: North Carolina Product: Acceptance Now Furniture Leasing Clear all filters (15 of 464 reviews match)
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1.9
Details
I payed my first payment and the next couple of months i asked for my balance cause i figured i should be almost finished but she said i still owed $1000! Im like how! She said CHARGE RENT UNTIL YOU PAY IT OFF! SO ALL OF YOUR PAYMENTS DO NOT GO TO PAY YOUR BALANCES OFF BUT MOST GO TO RENT! I asked when my balance got down to $800 after the next year, if u pay $400 right now how much will i owe she said $700....Im like WHAT! I had furniture that was over $2000 that I purchased and that is paid off and I'm still paying off this furniture that i got at least 6 months before and this furniture...
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2 comments
Anonymous
#1618444

I agree, its a freaking daymn predatory lender.

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Review
#1430012 Review #1430012 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue
I purchased my beds from Charlotte, NC. My payments are due on the 1st of each month, they do not offer a grace period before charging you a late fee. Currently as of today 10/09/2018, 8 days late from making my payment I've received 10 phone calls, spoke to a...
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Review
#1377370 Review #1377370 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Bad quality
1.0
Details
I have paid for the furniture times 3 and they still say I owe 710.00 for a bed for my son- I went with he 90s days same as cash and month two lost my job due to a lay off- 150.00 a month for two years and a 1500 dollar bed and dresser isn't paid off?!!! I have...
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Review
#1317402 Review #1317402 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
2.5
Details
BS! Stated they need set up a time to get furniture if continued being late. Remember, there is nothing they can do to get it back! Nothing! The phone calls are non stop. I finally had to threaten the local Charlotte store to stop calling...they took the advice and...
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Review
#1272071 Review #1272071 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Poor customer service
1.0
Details
We purchased a mattress from Ashley Home Store and were given this company as an option for finance.I get it, my credit sucked at the time. The mattress was actually financed by my husband and I was not given access to his account (I SO wish I had known this was deemed...
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Review
#1112768 Review #1112768 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
Purchased furniture and had remaining $1,100.00. Was told several times that this amount was available to me and was encouraged to come into the office to use my balance to purchase more. Upon arrival of the smaller store I wished to see more when then I was referred...
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4 comments
Anonymous
#1347579

After speaking with John, a regional manager, I now have an answer to my issue. As an update, basically the changes were made to better assist customers.

They no longer allow more than one account to be open at a time. If made an offer of credit, it's best to take it completely on that day for the entire amount of your first account will have to be paid off first prior to opening a new one. This answer was much better than being told "I don't know." I really appreciate the level of consistency as well as the genuine and sincere response to my issue from upper management.

I now understand the program and will definitely be paying off my account in the next few days to get that boost on my credit score. That'll make me happy any day!

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Review
#1067951 Review #1067951 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.8
Details
I did an acceptance now account with Value City in Charlotte and was not made aware that if I did not pay my account within the 90 days that all the money I paid would not be applied towards my account. Therefore; I am paying twice for furniture that I have. This is...
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2 comments
Anonymous
#1245816

Hello author,

I am preparing a collective action against Acceptance Now for this type of deceptive/misleading business practice. The 90-Day Same a Cash should be just that.

"Club fees", "Optional insurance", online accounts that only allow you to make payments--all of this points to intentionally deceptive practices that I believe cross an ethical business practice line.

I am working with other customers who have had similar experiences to officially investigate the legitimacy of Acceptance Now financing practices. I can be reached at howsem06@gmail.com.

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Review
#946036 Review #946036 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Pros
  • Being able to make payments
Cons
  • Misleading about payments
Reason of review
My money for the first 90 days not been applied towards my account. I feel I have paid for my furniture.
Loss
$2000
Preferred solution
I feel my furniture is paid for. Can anyone help me. I have paid 2544 already and I am being told I still have two more years. My furniture was only 2300.
Tags
  • Furniture and accessories

Acceptance Now Furniture Leasing Review

1.0
Details
Went to buy a livingroom set from Rooms To Go in the amount of $1,100. False advertising, price gauging and straight up liars. Being a day over the 120 days and the price doubles. If I went to the end of the term I would have paid almost $6,000. Dont use the RAC program!!!
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Review
#941746 Review #941746 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue
2.2
Details
The Acceptance Now pay online website never shows your balance. The fact that my credit report says that I am done paying them, but they say I owe them for three months is odd. It may not be anyone's fault but my own for signing the contract, but it has put such a bad...
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1 comment
Anonymous
#1224956

Hello, I work for Acceptance Now. We always want our customers to have a positive experience with us and we'd be happy to take a look at your account and see if we can help clear things up. Please give our customer service team a call at 1-800-422-8186 as soon as you get the chance, thank you.

Review
#932618 Review #932618 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Contracts
  • Website not user friendly
Reason of review
Just bad practice
Preferred solution
Let the company propose a solution

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Acceptance Now Reviews

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Acceptance Now reviews
1.7
Details
I got some furniture from kimbrells furniture. I have dealing with these people for over 10yrs. I have used acceptance now before and never had this problem. Supposedly they have new contract rules, but it's a lie and a scam. They the almost $800 i had paid and said...
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1 comment
Anonymous
#1211724

Hi there, I work for Acceptance Now. We never want our customers to feel this way and we'd be happy to look into your account and see if there is anything we can do to help.

Please give our customer service team a call at 1-800-422-8186. Thank you.

Review
#917329 Review #917329 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment