State: New Mexico Clear all filters (9 of 2145 reviews match)
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Acceptance Now in Santa Fe, New Mexico - Told it was 90 days same as cash

5.0
Details
I’m totally disappointed with this company! Have tried to get a copy of my contract with no success. Supposedly I was to receive my contract via email which never happened. I have tried to resolve the issue with the general manager who stated he would call back that never happened. I too want to be a part of the class action suit.
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Review
#1130578 Review #1130578 is a subjective opinion of poster.
Reason of review
Poor customer service
We bought our furniture at Rooms 2 Go in Gulfport Ms.and had to do acceptance now (RAC) 2.5 yrs ago never missed a payment husband had a break in job as we are use to and had enough moneynyo last us over 8 months before his next job was to start. Well we had the most...
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1 comment
Anonymous
#1238959

Hello, I work for Acceptance Now. We're very sorry to hear about this.

We'd like to see if there's anything we can do to help. Please give our customer care team a call at 1-800-422-8186.

Review
#952225 Review #952225 is a subjective opinion of poster.
Reason of review
Problems with payment
1.3
Details
Well it seems like I'm not the only one having issues with this company sure wish I would have checked this before doing business with them. Worst company I have ever dealt with. I purchased a tv in February and was told I would have to make payments for 3 months and...
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3 comments
Anonymous
#1229172

I am glad i checked for reviews of this company before i opted in ..I will not be doing business with them now due to all these bad complaints ..i dont think i read not one good review about acceptance now

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Review
#936003 Review #936003 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
To not have to pay more money than I agreed to.
1.5
Details
Hi.in 2014 i walk into Raymour and Flanigan furniture store I was introduced to acceptance now, because they would not check my credit,and that it will help boost my credit score,well my daughter and i pick out a sleeper couch bed it was for $1,267.was praying $254...
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1 comment
Anonymous
#1181514

Hi there, I work for Acceptance Now. We understand that having an item that's broken or isn't working correctly can be frustrating and we would really like to look into your concerns further and see if there is anything we can do to help.

Please give our customer service team a call at 1-800-422-8186. Thank you.

Review
#875406 Review #875406 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Acceptance Now in Albuquerque, New Mexico - Over charged

Three beds no mattress just beds, I got in 2013 still paying on them, being over charge when I do finish paying I will had paid over 10,000 dollars for some cheap beds that have falling apart double charged suppose to be paying 5,364 at 149 a month but paying 189 a month, when I ask them about this they are rude, wanted to just pay it off when the balance go down but every month it is still running high as if the payments are not take the balance down, I will never ever get anything from them nor will any of my family, something that started out as only 3,000 end up as over 10,000 al I can say karma I hope they go bankrupt,
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1 comment
Anonymous
#1139649

Hello, I work for Acceptance Now. We would be more than happy to look into your account and discuss your payment concerns with you.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you have a free moment? Thank you.

Review
#823050 Review #823050 is a subjective opinion of poster.
Cons
  • Price will be double of the original
Reason of review
over price, poor customer service, product falling apart
Loss
$10000

Acceptance Now - Furniture Financing Review from Peña Blanca, New Mexico

Today supposed manager from Conns @the cottonwood location in albq called to tell me my payment was due tomorrow. Told her I already made arrangements with another employee & saw her enter it in the system. She told me she would not honor it. Ofcoarse our convo got so ugly she told me she was going to arrange for a pick up and hung up. First of all my payment is not due till tomorrow & if she knew her collection laws she should not be calling the consumer making such threats when payment is not even due yet. Second I was told when I made my arrangements that if I did not come in on that date & certain time "the system" automatically charges $15 to the account for broken commitments & could not be waived. I have had my merchandise for over a year & still carrying a high balance. I called back and asked her for her bosses # or corporates # she stated they do not give that info out. So I guess mistreating consumers is the way to go either way rather your on time or behind on payments their only satisfaction is to pick up merchandise after you have already paid them so much. If we didn't make these purchases they would not be in business...
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2 comments
Anonymous
#995768

This is the same thing I am going thru now. They even told me that I will just be routed back to her GM Scott. This place is a rip off!

Dale

Anonymous
#995368

Hi! I work with Acceptance Now!

That’s certainly not how we want you to feel and we’d like to get in touch with you personally to discuss your concerns.

Please give us a call at 1-800-422-8186 as soon as you get a chance. Thank you so much!

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Review
#650365 Review #650365 is a subjective opinion of poster.
Reason of review
Problems with payment

Acceptance Now - Opening Hours Review from Albuquerque, New Mexico

I had to wait almost an hour for the employees to get back from lunch, because they couldnt go one at a time, to make my payment! I drive 30min to get to that store for them to pull this on me, i dont have all day to wait for them people have other things to do!
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1 comment
Anonymous
#960863

Hello! I work with AcceptanceNow, and I’m sorry to you about your long wait time at one of our stores!

We really apologize for that inconvenience, and we’ll be sure to pass this feedback along to our AcceptanceNow team so we can keep improving our customers’ experiences. Thanks again for letting us know about this.

Review
#610094 Review #610094 is a subjective opinion of poster.
Reason of review
Poor customer service

Terrible Customer Service Review

Every time they give me a hard time they harass me they threatened me if don't make the payment they are going to pick up my stuff one time they came to my house banging on the door when I had already made the payment it's terrible customer service don't get anything from them it's a living ***
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Review
#519534 Review #519534 is a subjective opinion of poster.

Acceptance Now in Albuquerque, New Mexico - What happened was I made the biggest mistake EVER!!!

Moved into a new home and I made the biggest mistake of my life by purchasing furniture through RAC Acceptance, 7/08/13 beginning balance was $3000.00 I have been paying $300 for 10+ months since then and my total pay off is still $2700, went into the store in Country Dan's and was told only $20 went towards my principle :( if someone out there as a way to get out from this mess please let me know!! I really want to get out of this contract but paying $2700 cant afford right now and besides that's paying triple amount!!
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2 comments
Anonymous
#827528

Did you call that 'Katy' lady? If so what happened?

I'm in same predicament and I am getting ready to file a complaint on them for harassment and trespassing.

They won't even give me a bill to show what my payments have gone towards. And why don't they go through a credit bureau to get people to pay off the debt??

Anonymous
#821006

Hi, there, I work with RAC and RAC Acceptance and I’m sorry to hear that you haven’t been having the best experience with us. We always want our customers to be well informed about the terms and conditions of their contracts, so what you’ve described isn’t the way we like to do business at all.

We’d be more than happy to speak with you directly to try and help as best we can, so please give us a call at 1-800-422-8186 as soon as you get a chance. Thank you.

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Review
#490728 Review #490728 is a subjective opinion of poster.

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