Acceptance Now Chicago, IllinoisComplaints and Reviews

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1.4 Based on 715 reviews
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  • Customers like
    • No i dislike their business 8
    • Awful 5
    • Furniture 4
  • Customers don't like
    • Terrible customer service 33
    • Being lied to 32
    • Exceptionally high lease fees 23
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I will never get another piece of furniture from value city or be involved with this *** company ever again.

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They are very rude and they lie WOULD NOT RECOMMEND THEM TO ANYONE.

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In August of 2014 I went into Value city to purchase theater reclining chairs. They could not offer me credit and took me into the office of Acceptance Now. I asked was it affiliated with RAC they assured me that it was NOT, but RAC are the ones that email me monthly. Needless to say it will be a whole YEAR before I pay off a $2500.00 set will cost me *** near $7000.00. They are a RIP OFF.....PLEASE DO NOT SIGN A CONTRACT WITH THIS BOGUS... Read more

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Do not use Acceptane Now it is a RIPOFF. There are hidden charges you will wind up paying thousands more. These furniture stores that they are housed in are part of the sham. I have put in a complaint with the attorney general office. Tell your families. Let's SHUT them down, This business is going out of business

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My girlfriend and I don't have established credit so we wanted to use acceptance now to help pay for the tv she wanted to build our credit. $300 tv, no big deal right? Wrong. She called the representative and said we are going on vacation, can we pay 2 days after and pay a small late fee? She said no problem it's $8 a day. No big deal. Go to pay her last $72 of the $300, her remaining balance is $300! How can they screw people like this and get... Read more

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I'm a Disabled individual whom has expressed to a Manager of yours @ The Villa Pk.,Il , Bob's Furniture, we'll, Geronimo Alamo is your manager at said location, he's breached contract twice on Me, and has constantly kept harassing me via phone, demanding that I NEED TO GET INTO STORE, HE'S BEEN INFORMED THAT I WAS GOING IN FOR A PROCEDURE AT ELMHURST MEMORIAL HOSPITAL, CALLED MY ROOM AND THREATENED THAT MY FURNITURE WOULD BE TAKEN BACK, (due... Read more

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I wouldn't recommend this company to my enemy. I've been waiting nearly a month for a refund on furniture that I never received. I've gotten nothing buthot air from a supervisor, district and now customer solutions. I was told it takes upto 14 days to receive a refund check, that was suppose to have been requested from corporate on June 28, 2016. I was informed on July 18, 2016 by a storw associate that there was no record of such request. Now... Read more

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If anyone is thinking about trying them out please don't do any business with this company other then making a payment they have very poor customer service skills on top of that they sent a broken bedroom set my my and never came back to replace it. 7 months later and still no new set was sent Read more

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Dear sir or ma'am I think that iam being taken for granted about my account with acceptance now.

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Purchased a sectional from Value city this was the WORST decision I made, they are very RUDE and if your payment is due on the 1st they will call you BRIGHT and EARLY about a payment and they will call you until the payment is made. I will NEVER purchase anything else from them nor will I recommend anyone to use their acceptancenow program Read more

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