Anonymous

Acceptance Now - Website Review

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Website to make payments is TERRIBLE each month have problems login to website.
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Reason of review:
Bad quality
1 comment
Guest

Hello, I work for Acceptance Now. We'd like to look into your concerns further and see if we can help you log in to your account.

Please give our customer service team a call at 1-80*-***-**** at your earliest convenience so that we can help. Thank you, we look forward to hearing from you.

Anonymous

Horrible Horrible Horrible

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Trust the reviews online, I usually never write them. But with Acceptance now I had to. This place is nothing but crooks, they will tell you one thing but paperwork state a whole different story, if anything have them type up what they are saying so you can sign it, proofread it. If you're day or two late EVEN after you speak to them they will continue to harass you 3-6x a day, call your references, your job, It's ridiculous i understand you have to pay on time, but a day or two does not need to be calling the whole town its harassment. The interest rates are higher then stated, the 90 same as cash, they will act as if theres an issue and you have to pay further amounts.
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Pros:
  • Too much stress
  • Having rac acceptance now as an option
Cons:
  • Website not accurate
  • Not being told this was rac
  • Fact i can not pay more tp pay the bal faster
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Hello, I work for Acceptance Now. We never want to hear feedback like this and we'd really like to address your concerns further.

Would you please give our customer service team a call at 1-80*-***-**** at your earliest convenience? Thank you.

Anonymous
map-marker Detroit, Michigan

Acceptance Now - Review in Furniture and Decor category from Detroit, Michigan

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Acceptance now is great for people who are trying to rebuild credit, I went through the company and went a little past the 90 days cash price (not same as cash). I paid over the amount but my credit increased so it's well worth it in the long run. You only receive calls when you don't pay your bill or don't keep communication with the company. I've been late a few times but I've always called or answered when they called the day after the due date. I understand the customer service industry or finance industry... think of it like this; the company is giving you a chance by letting you get 1500 more or less in merchandise and is taking a chance on losing out on it so why wouldn't they want their money back. Sometimes people just don't think logically.
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Anonymous
map-marker South Daytona, Florida

Acceptance Now - Review in Furniture and Decor category from South Daytona, Florida

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I have purchased many pieces of furniture from Ashley Furniture through Acceptance Now. They are very clear about my payments, due dates and the cost should I go over the 90 days.

I have never been pressured to exceed what I can afford. It is after all, a rent to own.

Like any other, if you go past 90 days, the price quadruples. Any issues I've had have been resolved pretty quickly.

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Reason of review:
Fair pricing
1 comment
Guest

Hi there, I work for Acceptance Now. We appreciate you sharing your experience with us and we're happy to hear that any issues that have come up have been taken care of very quickly.

If you ever have any questions or concerns in the future, please don't hesitate to reach out to us at 1-80*-***-****. Thank you!

Anonymous
map-marker Mount Clemens, Michigan

Review in Furniture and Decor category from Mount Clemens, Michigan

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Terrible!!! I signed a contract saying $165 a month to get a phone call telling me my payment was $238 a month. The manager said she couldn't fix it. Told me to pay ahead of the date so they wouldn't charge me that amount. And then call back in two weeks for another payment. I called back and paid $90 because that's what the gentleman on the phone said I owed. How am I being charged this amount if my contact say $165???
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Reason of review:
Problems with payment
2 comments
Guest

I have an account with Acceptance Now. Currently 1 month latr.

I went to make my payment and waited around for 1.5 hours because there was a sign posted that they would be back at the office at 2:45pm.. 3:08 no one there , 3:30 no one there 3:45 no one there. I left to have someone banging on my door two days later saying that I was a liar and that I did not go to make my payment.

Unacceptable to talk to a customer in that manner. We have paid off numerous accounts with them.

Guest

Hi there, I work for Acceptance Now. We would be more than happy to look into your account further and see if there is anything we can do to help.

Please give our customer service team a call at 1-80*-***-****. Thank you and we look forward to speaking with you.

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Anonymous
map-marker Bellevue, Washington

Review in Furniture and Decor category from Bellevue, Washington

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I have never had a problem with Acceptance Now, because I make my payment. I have used them 3 times and paid it off at 90 days twice and once through term. I know i paid over retail value, but i was trying to build my credit. As long as you pay when due or have the money to pay off at 90 days you are ok. They have never called any references looking for me. I didnt like the curtosity calls for payment reminders. Adults remember when their bills are due.
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1 comment
Guest

Hello, I work for Acceptance Now. We wanted to thank you for sharing your experience with us.

We always do our best to help set our customers up for success and help them stay on track with their payment schedule, which is why we're always happy to give them a quick reminder call.

Staying in touch with our customers is very important to us because we've found it's very helpful for them. If you ever have any questions or concerns in the future, please feel free to contact our customer service team at 1-80*-***-****.

Anonymous
map-marker Spring, Texas

Acceptance Now - Account Review from Spring, Texas

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So dumb I created a login to do epay and it allowed me to sign in but everytime I select "payment" it states that :"user name and password only contains letters A-Z numbers 0-9 please create a new login" I guess they won't be getting a payment
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Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. We'd love to help you with our ePay system so you can get your payments set set up hassle-free.

Our support team would be happy to assist you further, please give them a call at 1-888-ePay-RAC as soon as you get a chance. Thank you.

Jennie Pda
map-marker Tecumseh, Kansas

Acceptance Now - Manager Review from Tecumseh, Kansas

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I worked with the store manager ( Heather) on payments. Her boss ( Donna) calls me when she was out demanding two months payment with an employee at my door threatening to take my furniture. This was because I was late on another payment and my contract expired. My ability to renew my contract had an extra 15 day window. Donna completely disregarded this statement in Black and White. She wad rude, obbrasive, and unprofessional during this process. I travel monthly and refuse to set up auto draft payments due to issues with companies drawing more than agreed amounts to rush account closure. No payment went over a month and i maintained contact with the store.
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Reason of review:
Problems with payment
3 comments
Guest

Hello, I work for Acceptance Now. We're sorry to hear you didn't have the best experience with us.

We'd really like to learn more about your concerns so we can best address them and turn your experience around.

Please give our customer care team a call at 1-80*-***-**** when you get the chance. We look forward to hearing from you.

Guest
reply icon Replying to comment of Guest-1125638

Sure

Jennie Pda
reply icon Replying to comment of Guest-1125638

Good morning. I reported this matter using the number provided approximately 13 March.

I don't believe anyone has returned my call. Is there anything else I should be doing to get this sought out or can someone reach out to me again?

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Anonymous
map-marker Boston, Massachusetts

Review in Furniture and Decor category from Boston, Massachusetts

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I dont recommend this company to anyone, poor explaination about the main point of buying through them, they decided for your montly payments to then make you pay way more that you can handle, the first months they told me I had to pay 99.00 and when I was doing my last and third payment they told me I had to pay 366.00 cause 10% of interest that were never mentioned and If i couldnt pay it, next month i would have to pay 558.00 sadly I had to pay the 366.00 In order to avoid more interest %. they said they help you but in reality they steal from you. They pretty much expect you to dont have enough money so you can keep adding months of payments and get a interest everytime. when people with poor credit look for help is because they need better options for payments yet acceptancenow expects you to pay hundreds in your third payment or pay a high amount of interest. So pretty much if I take 18 months to pay the item (cause they give you the option to buy it in 18 months) the total would be 1,700 ish for something that costs 544.00 and when signing in I paid 213.00 . Really be careful before going through them to get your credit up! Is not worth it.
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Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. We definitely want to make sure everything is clearly explained and that you're having a worth while experience!

Would you mind giving us a call at 1-80*-***-****, when you get the chance?

It's important to us that your concerns are heard, and we'd like to see what we can do to help. Thank you.

Anonymous
map-marker Cleveland, Ohio

Not So Bad!!!!!!

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I have not had any bad experiences with them and my credit has been going by with them Yeah I understand the anger of people but if we had good credit we would not have to use them and paying a little more for a second chance is not so bad people don't forget they gave u a chance to get what u need !!!!!!!!!! So before u go bashing a company that helps ur *** try looking in the mirror and realizing u *** up on several occasions in your life and be thankful that these people even talk to u to give u a second chance !!!

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Pros:
  • Value city in brookpark ohio
Reason of review:
Being given a second chance
2 comments
Guest

Some people have no credit and have to start somewhere... its not always about bad credit. As long as people continue to accept and defend predatory lending they will have suckers!

Guest

Hello, I work for Acceptance Now. Thank you so much for the review! We look forward to helping you furnish your home with more products!

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Anonymous
map-marker Archbald, Pennsylvania

Acceptance Now is not a bad company if properly utilized

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The program gives you 3 months at no interest of the product; I brought a $799 laptop @ $122 a month. I successfully paid it down to $433; at this point they gave me an option to pay it completely off or tax the interest. Granted, I had no idea of the interest because it isn't a set percent of the device but it hiked my system back almost $200+ due to the past interest. I am not to happy but I am not about to bash the process; I went in without credit whatsoever and got a laptop, my goal was and is to rebuild my credit. Unable to get credit cards you go with what you can, not if you are going to whine and demand from other what do you really expect as a response. I talked with a rep about my laptop and got a clear understanding of what goes towards the interest and it sucks but without checking credit it is a legalized loan shark and useful if planned accordingly by the guppy and they don't break body parts or rob you and then still want the due amount. They could sue for the due amount as well and defamation to their business for those that state they are robbing them; laws are firmly set for these practices which is way there aren't many sharks left. I never expect something for nothing, if I went on craigslist I had a shot of having a laptop that was made into an apartment for mites or have only a set amount of time to pay off on lay-away and risk your money being gone from those practices. I don't like loan sharks giving out no interest loans and fatal deadlines but I like the fact of getting my credit back online, a lay-away and loan practices are based off that old business type minus the death toll; this does report on the credit reports as they stated and with on time payments it can and will increase the score from its end as they stated. Granted I will be paying roughly double for the product, the goal was not to obtain a new product with a benefit of the doubt policy and not expect to have to pay more than a person with excellent credit and have a year to knock off the same laptop without interest. If you had more to pay towards the item you should've asked them where you could send the payment or saved up to buy the item; I am certain they do have a billing department and I am certain someone would've said they took their money. If there is anyone preying on the weak it's these sites opening doors for "poor-me's" to sulk rather taking action and building a fund to help them get out of their strife because granted there are those who live pay to pay, I know there are those that live above their means and jumps into pity parties. I say for all you that want something for nothing, go to anyone that is whining on this site and ask them for a loan for something you want; mark it at $600+ and see what they say, you want rude or shady practices, I am going to bet you'll find out and if lucky one that won't come after your family because you missed a $60 payment. Have a great day; check for gas leaks before getting hot-headed.
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Pros:
  • Same day response
  • Reported on credit reports as advertised
  • Good customer service
Cons:
  • Time frame to pay off items
  • Interest amount
Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. Thank you for your review.

We are glad you had a positive customer service experience. If you have any further questions, you're always welcome to give our Customer Care team a call at 1-80*-***-****.

Anonymous
map-marker Davisville, West Virginia

Acceptance Now Furniture Lease Review from Davisville, West Virginia

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My fiancé ended up hurting his ankle and lost his job and we were told were since we are paying the insurance that we had a disability insurance . Say we took the paper had it turned in within two days of receiving it and he just did get a job and got his first paycheck was only for a week and they are now calling wanting us to make a payment saying that we didn't turn the paper in in time . I also received a unsettling voicemail from Dave at Big Sandy and Parkersburg who told me that because I wasn't able to for fill a commitment which I never committed I told him I would try to make the payment on Friday he told me that he wasn't real happy in broken commitments didn't go over real well with him! So again somebody dropped the ball somewhere and we're expected her to make a payment that we really can't make at the moment but we paid insurance take care of it so I will not be going through them again they also damaged our sectional when they delivered it.
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Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. We’d really like to address your recent experience and see what we can do to help.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you have a free moment? Thank you.

Luvenia Efc
map-marker Bellefontaine, Ohio

Payments NOT accepted

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We purchased a 55" LG television from HH Gregg via AcceptanceNow on 8/23/15. We made this purchase with the intention of using the 90 same as cash option that was being advertised at the time. We were told at the time of purchase we could make a payment at anytime either through the website or over the phone. I successfully made a double payment on the first due date. When I tried to log on to the website one day prior to my second due date none of my attempts to log on went through. After several attempts I tried to reset my password only for the website to sent me to an error page that was nothing but html error coding. I then called the AcceptanceNow representative at the HH Gregg store to make a triple payment over the phone and was told I could only make a single payment, that upper management had made a policy change and only one payment per month could be made and that only the payment amount would be accepted. In all my 52 years I have never heard of any financial institution refuse to take a payment. I have also never heard of them refusing to accept a payment of more than the amount due. I strongly suggest that anyone making a purchase through any place using AcceptanceNow do their due diligence. If you have any intention of trying to pay off the purchase prior to the 18 month payment schedule, you're going to be in for a difficult and trying time.
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Loss:
$400
Pros:
  • 90 same as cash
Cons:
  • Being lied to
  • Being lied to to entice me to make a purchase
  • Deceptive business practice
Reason of review:
Problems with payment

Preferred solution: Let me make a triple payment NOW, and pay off the remaining balance prior to the 90th day, at the signed agreement total payoff amount of $926.88

2 comments
Guest

Hello, I work for Acceptance Now. We’d really like to address your concerns and look into them further.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you get the chance? Thank you!

Luvenia Efc

Wish I had went here prior to making my purchase.

www.bbb.org

Direct quote from the BBB (Better Business Bureau)

THIS BUSINESS IS NOT BBB ACCREDITED.

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Anonymous
map-marker Chicago, Illinois

Acceptance Now - Account Review from Chicago, Illinois

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One day and was threatened they would pick up my TV.... i have had an account for 2 years.... and paid off other items too.... what a joke!!
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Reason of review:
Poor customer service
1 comment
Guest

Hello, I work for Acceptance Now. We never want our customers to feel threatened, and would definitely like to address your concerns.

Would you mind giving our Customer Care team a call at 1-80*-***-****, so we can look into this further? Thank you so much, and have a great day.

Anonymous
map-marker Douglas, Massachusetts

Acceptance Now Lease Agreement Review from Douglas, Massachusetts

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Horrible! I paid cash and received a receipt, this was only 2 days ago they are *** harassing me saying the payment wasn't received, hello I have a receipt.i will be calling bbb and attorney general today!!!
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Reason of review:
Problems with payment
3 comments
Guest

Hi , my partner got a fillable Residential Real Estate Lease copy here >Lease Agreement

Guest

Practical blog post . I loved the facts , Does someone know if I could get ahold of a blank Residential Real Estate Lease version to complete ?

Guest

Hello, I work for Acceptance Now. We’re sorry to hear about the issues you’re experiencing with your payments, and would really like to look into this for you and make sure your you’re good to go.

Would you mind giving our Customer Care team a call at 1-80*-***-****? Thank you!

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