Product: Acceptance Now Furniture Leasing Rating: 3 Stars Clear all filters (19 of 464 reviews match)
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Rating:
2.5
Details
BS! Stated they need set up a time to get furniture if continued being late. Remember, there is nothing they can do to get it back! Nothing! The phone calls are non stop. I finally had to threaten the local Charlotte store to stop calling...they took the advice and...
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Review
#1272071 Review #1272071 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Poor customer service

Acceptance Now - Scammers and theives

2.8
Details
If you don’t pay it off in 90 days you’ll end up paying 4x as much. We’ve been making monthly payments on the 15th each month. They randomly automatically took out a payment on the 31st of the month that was unauthorized and made us go negative in our bank account. When we called they couldn’t tell us where or who put the payment through. They wouldn’t refund it. I don’t understand how that is legal and I feel like they literally stole my money.
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Review
#1182583 Review #1182583 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Not as described/ advertised
2.7
Details
I asked for a payout amt before my 90 days and was told they couldn't give me that until i made my next payment.I was recently late 1 day with a payment and that's when the ridiculous amt of phone calls started to all my references. They even sent someone to my house...
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3 comments
Anonymous
#1430958

I’ve read a whole bunch of reviews and it’s mostly from customers who don’t read the contracts. If you guys actually sit there and read it and pay attention instead of rushing out you guys would understand.

IT IS A LEASE TO OWN there is a 90 day same as cash from when the agreement starts if you pay it off within the 90 days you pay what the furniture is and 12% leasing fee if you don’t pay off within the 90 days there is no penalty but a third of your monthly payments goes towards insurance and LDW and a third of it goes towards the balance. If you get approved for $2250 for 30 months you have 30 months to pay it off you don’t have to take it out for 30 months you can pay it off whenever you would like but if you take it out for the full 30 months you will be paying more than the furniture because again it’s a lease to own program not something free. And if you are past due they will call your home and cell number, they don’t call references until the 7th day same as employment. If you owe credit cards or any company money they would call your home and cell just like ANY OTHER COMPANY.

If you can’t pay on that day all you have to do is call them and give them a day when you can pay so they can put that in their system instead of having to call you every day. Don’t dodge their calls and they won’t have to keep calling you. And yes they will call you because they need their money just like any company.

Read the contract and listen to the sales associate. We cannot take an exact dollar amount we would have to do it by days, week, months for example we could take a week payment or a 2 weeks payment but we can’t take an exact dollar amount

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Review
#1178022 Review #1178022 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
2.5
Details
It's better if you go ahead and just save up money to buy your product, something that could have been paid off within a couple months is a 20 month "lease" if I would have known that I wouldn't have gotten the furniture. That's what I get for not reading the fine...
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1 comment
Anonymous
#1422199

The time to read reviews is BEFORE buying, NOT after....and seriously, everything you review has been the "worst experience ever". LOL

Review
#1174548 Review #1174548 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Customer service from acceptance now lady
  • Over paying
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.6
Details
I had emergency open heart surgery and as soon as I got back to work I paid the balance the store considered it paid in full but corporate won’t update my credit and is showing that I owe $2880 when that is the amount I paid.No one can help me. I sent payoff letter...
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2 comments
Anonymous
#1418814

Terrible company...they overcharge and the harass your references and lanlord day and night if your one or two days late

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Review
#1168832 Review #1168832 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
2.8
Details
I used this company to purchase a couch.I made my payments on time and even after a year later I'm still paying for the couch. When i checked my balance in October 2017 it stated that i only have $572 ; i then made a payment of $168 the following month and checked my...
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1 comment
Anonymous
#1420949

Hello, I work for acceptancenow and I'm hoping I can help explain this, the reason your balance went down so little is because your paying your interest first. If you look at your schedule that was given to you and then subtract month to month from the balance it gives yoy, you will see how much is coming off your furniture and how much is interest.

The quicker you can pay your balance off the less interest you will pay. True with anything you finance.

Review
#1166876 Review #1166876 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Being payng for item that sould of been paid off already

Acceptance Now - 90 days turns into years

2.5
Details
I only wanted to pay for 90 days, its been months now and everytime i go in to make a payment my balance seems to never change, im done come pick up the chairs
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Review
#1149338 Review #1149338 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
2.5
Details
I ordered my furniture in early May didn't get my furniture unit the end of June my ordered total was 1,100 dollars when I called to make my final payment for the 90 days I was told that I could not pay my final balance of the furniture because I missed the 90 day mark...
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4 comments
Anonymous
#1360697

yes I had a similar issue! they are unprofessional, detective crooks! I will never use this company ever again in my life, and I advise people to steer clear of them as well!

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Review
#1086272 Review #1086272 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Managers never call back
  • Lies told to me
  • Corporate not returning my call as promised
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.5
Details
Purchased bed and mattress and told us they only charge us the original price no tax included if we paid it off in three months which we did.But what they do is ripping us off with taxes on our payments. Regretfull of having business with them.Never again.
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2 comments
Anonymous
#1357483

What makes you think you don't have to pay taxes?????

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Review
#1078190 Review #1078190 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Acceptance Now Reviews

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  5. 41 reviews
Acceptance Now reviews
2.7
Details
I was happy to get Furniture didnt realize that I was paying more than furniture is worth I will never do this again rather stay with no furniture I wanted to talk to district office do I can get help for this .
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1 comment
Anonymous
#1331590

Hello in your comment you stated you didn't know that you would be paying more for your furniture? I get frustrated when I hear people say this you had to sign lease agreement everything is explained up front your even given a quote sheet to show you payments prior to opening account doesn't make sense

Review
#1041340 Review #1041340 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment