Product: Acceptance Now Furniture Leasing Rating: 1 Star Clear all filters (222 of 464 reviews match)
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Acceptance Now in Lowell, Massachusetts - Do not purchase from them!

1.0
Details
I bought a $2, 000 couch. After paying nearly $800, I was given a balance due of $2200. I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I called Rent a Center, the manager was shocked because that is not the policy! (I have a truck and planned to drop it off immediately) The people at Acceptance Now located in the Bobs Discount Furniture in Lowell MA are horrible The couch is going back! I will never shop at Bobs Discount Furniture, or Acceptance Now again
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Review
#1705254 Review #1705254 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Pros
  • Make it sound easy and affordable
Cons
  • Called my employer
Reason of review
Poor customer service
Loss
$795
Preferred solution
Full refund
Tags
  • Beware Acceptance Now
1.0
Details
I thought when shopping with Value City furniture . I was purchasing from Value City . Turned out to be acceptance now. I've been late on some occassions. But made good on payments. The managers have changed at least 4 times. Within the past months my pay days have...
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1 comment
Anonymous
#1733245

Here's what you do, pul your contract and show them the "work with me clause" and they'll take care of you. If you don't have a clause like that, all they have to go by is the contract you signed.

This means you have to learn to budget if you want to make your notes on time. Another thing is to cut off whatever you're using to post this nonsense and pay your note off quicker.

Review
#1597647 Review #1597647 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Pros
  • Rep at the physical location
Cons
  • With held information
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Acceptance Now Sucks
1.0
Details

Update by user Apr 27

Also when the furniture got delivered the guys brought us damaged furniture. Then Bob's furnitures customer service couldn't get anything correct and they kept sending us damaged parts and then also wrong parts.

This was a non stop process for over a month. Then the...

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2 comments
Anonymous
#1682001

"Little did we know " Translation: Either I didn't bother to READ or UNDERSTAND what I put my name to. How could you have not known this was a lease thing?

It says it right there on the website...As far as having you in their "tight grips," did they roll out Luca Brasi and have him hold a gun to your head and forced you to sign that which you didn't read nor understand? At the end of the day, does it really matter that it's a lease(that you can buy out) when you haven't paid in months. How can you even fix your mouth to whine when you weren't paying anyway. As far as harassment, they want their money.

It's simple! With regards to the horror stories, the only story you need to worry about is being sent out to collections, sued and find your wages garnished. You'll have a judgment on your credit which is probably terrible anyway. As far as your cop neighbor is concerned, NO ONE CARES about them.

First off, this is a civil matter. Secondly, do you really want to tell your neighbor you're a serial deadbeat who doesn't pay their bills or have enough sense to READ & UNDERSTAND what you agreed to. OK, this is the part where dead beats say "You must work for them" or "Not everyone can pay their bills on time like people with a silver spoon" or you'll be talking some lame class action nonsense.

The only thing your post is good for is to warn others to be sure they know what's going on before they sign anything. Thanks for that...

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Review
#1523261 Review #1523261 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Everything they are liars
Reason of review
Problems with payment

Acceptance Now in Woburn, Massachusetts - Fraudulent fees and incorrect contract prices overcharge

1.2
Details
Bought a couch for 599. paid the down payment in the 59 99 fee.. they are saying I owe them over $2,000 on my credit report I paid them over $800 in the fraudulently change their information to fit themselves I paid over 191 a month for over 90 days and they're telling me that I still owe them money and then I didn't follow through with my end .. they deserve to collapse and fall into the depths of *** do not use this company ever if you know what's good for you..
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Review
#1506262 Review #1506262 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Acceptance Now in San Antonio, Aguadilla - They take your money

1.0
Details
I didnt receive any phone call back or email ***
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Review
#1473197 Review #1473197 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Poor customer service

Acceptance Now in Lowmansville, Kentucky - Worst company to deal with

1.0
Details
Fraudulent transaction on account no one knows who has done it or why in the store or corporate
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Review
#1465906 Review #1465906 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
I bought a couch from them December 2017 for no more than 1,000 dollars, flash forward to January 2019 and I’ve paid 2,640 dollars so far and they still want me To pay another 318. If you don’t pay on time they keep calling you and harassing you, even as far as showing...
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1 comment
Anonymous
#1640344

Isn't that such a shame! YOU destroyed your credit, that's why you need to do business with them.

You are now whining and stomping your feet because they are holding you to the agreement of paying on time! You sorry, serial deadbeats just do t have the IQ to figure it all out, do you?

Review
#1449514 Review #1449514 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Acceptance Now in Duluth, Georgia - PLEASE DO NOT USE THIS COMPANY

1.0
Details
Absolutely terrible they set your payments up to where you’ll barely go over your 90 day cap. I’ve never missed a payment come to find out after thinking I was making my last payment I now owe $1472 more on something that originally only cost $1800 I’ve already paid $1632 and they let me know if I don’t pay the rest off today which I’m planning to do so I can whip my hands clean from this scam that my monthly payments would continue for 15 more months at the cost of $272 a month I would end up paying exactly $5,440 for $1800 worth of furniture and they say it’s only a 12% increase. So please learn from one of my most expensive mistakes and do not do business with these frauds.
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Review
#1429222 Review #1429222 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details

Update by user Jan 17

No one ever even attempted to contact me to try to make things right. And this month it’s the same thing.

And they refuse to allow you to change your payment due date.

They say they will notate it, but nothing ever happens. This is the worst company I have ever done...

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Review
#1427114 Review #1427114 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Acceptance Now Reviews

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Acceptance Now reviews
1.4
Details
Being paying on furniture for three years the furniture was $1100 one I finished paying it will be $4000 that I’ve paid out. These people are a rip off and need to be out of business..
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1 comment
Anonymous
#1632606

Im also being ripped off being charged lots of fees of taxes and yet the balance is still the same and all they do is lie, about how I signed a contract that I never agreed to pay extra.I would never buy from them again I thought I was the only one.I hope these people get closed down.

Review
#1406803 Review #1406803 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue