Acceptance Now Furniture Leasing Reviews

1.5
(56 reviews)
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com i went to ashley furniture to purchase a couch the total purchase price was 1600 and i put 1200 down an did the rest on 90days same as cash they printed out a bunch paper work an said dont worry about it its a new program so i toke there word well i made 2 payments nothing ever said when i made the last payment they said i was ten day late and it defaulted into rent to own so now they traped me into monthly payments im so upset that theres...
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Anonymous

Anonymous Hello author,
I am preparing a collective action against Acceptance Now for this type of deceptive/misleading business practice. The 90-Day Same a Cash should be just that....

Anonymous

Anonymous Hello, I work for Acceptance Now. We never want our customers to feel this way and we'd like to discuss your concerns further so we can do our best to address them. Please giv...

We bought our furniture at Rooms 2 Go in Gulfport Ms.and had to do acceptance now (RAC) 2.5 yrs ago never missed a payment husband had a break in job as we are use to and had enough moneynyo last us over 8 months before his next job was to start. Well we had the most heartbreaking news on Sept 3.2016 he found he had stage 4 cancer. And unabke to start the job he should have on the 15 of Sept. ..We had the dr fill out the proper insurance claim...
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Anonymous

Anonymous Hello, I work for Acceptance Now. We're very sorry to hear about this. We'd like to see if there's anything we can do to help. Please give our customer care team a call at 1-8...

I am more then sick to my stomach.I would call and ask about my payments and how much I had left. I was lied to everytime. I recently moved into a new house went to the store to see exactly how much longer I had left. Then the nice young lady explained everything and allowed me to see for myself. I have paid this company more then I would have ever paid for thr amount my approval was for. I then said this is wrong felt sick to hear everything...
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Anonymous

Anonymous Hi there, I work for Acceptance Now. We never want our customers to feel this way and we'd really like to discuss your concerns further and see if there's anything we can do t...

1.5
I didn't like
  • Unconcerned with customers being mislead
  • Extremely high lease fees
#951074
These people are the worst I have ever seen!They charge extremely high interest rates and do not work with you at all! I am a disabled vet and sometimes the VA has a hiccup so I call to make my normal payment and a late fee is attached to it. I tell them I can do the normal monthly payment and they say they don't take partial payments! What a joke and ripoff! On top of that the liability insurance I was paying for was not honored and I was lied...
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Anonymous

Anonymous Hello I work for Acceptance Now. We never want our customers to feel this way. We'd really like to address your concerns and help resolve this issue for you. Please call our c...

I did an acceptance now account with Value City in Charlotte and was not made aware that if I did not pay my account within the 90 days that all the money I paid would not be applied towards my account. Therefore; I am paying twice for furniture that I have. This is not right and very unfair to customers. Also, you can not make extra payments to get rid of this bill. The customer service people at acceptance now are rude and nasty!!! This is...
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Anonymous

Anonymous Hello author,
I am preparing a collective action against Acceptance Now for this type of deceptive/misleading business practice. The 90-Day Same a Cash should be just that....

Anonymous

Anonymous Hello I work for Acceptance Now. We'd be happy to look into your account and see if we can clear things up. Please give our customer care team a call at 1-800-422-8186.

1.8
I liked
  • Being able to make payments
I didn't like
  • Misleading about payments
#946036
I have been dealing with the lies and fraud for almost a year after rent-to-own furniture store called VALUE CITY FURNITURE where I bought 2 sleep sofas. I paid every payment weeks early then in October they claimed payment not received. It was paid direct from my bank to them as before but instead of finding the check--I was called everyday and threatened to have items picked up. Only 3 payments away from payoff--I had to get documentation from...
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Anonymous

Anonymous Hello, I work for Acceptance Now. We'd be happy to look into your account further and see if there's anything we can do to help. Please give our customer service team a call a...

1.2
I didn't like
  • Staff attitude toward disabled
  • Not even an apology
#945034
Employees had bad attitude even the so called Managers...I was lied to about paying off the furniture I dont recommend anyone going there and Plus I will never ever get any furniture from there again!.
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Anonymous

Anonymous Hi there, I work for Acceptance Now. We always want our customers to have a positive experience with us and what you are describing is very concerning to us. We would really l...

When i was finally educated as to the as to the policy of the company and made a complaint with the acceptance now customer service department i was brushed off and was told that the district manager would contact me well that she did only to tell me that she could not verify any truth of what i was telling her she then went on to say that i had received emails tell me what the buy out amount was i searched my emails to find that that was a...
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Anonymous

Anonymous Hello, I work for Acceptance Now. We never want our customers to feel this way and we'd really like to discuss your concerns further so we can do our best to address them. Ple...

1.0
I didn't like
  • Being lied to or mislead
  • Unconcerned with customers being mislead
  • Worst group of liars i have ever run into
#942969
My husband and i purchased a couch from ROOMS TO GO who is using this fraudulent compant.Couch was $730. We put $230 down and proceeded with payments to finance $500. I totally understood there would be finance charges. No problem. But come to find out we were approved for $2000 in credit and all of a sudden our $730 couch was $2000!!! I couldnt believe it! They had the nerve to tell me because that was what we were approved for that's what we...
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Myrta

Myrta That's the worst company ever..something very similar happened to me .

Anonymous

Anonymous Hello, I work for Acceptance Now. We would be happy to take a look at your account and see if we can help clear things up. Please give us a call at 1-800-422-8186 as soon as y...

Acceptance Now Furniture Leasing Review

#945233
No good these people rip u off of ur hard earned money my bed and and frame was only 1800 I'm Gona end up paying 6000 dollars cause these hidden fees people just want to rip people off I wouldn't recommend going through them for anything I made 7 payments of 200 Dollars a month and my balance has only dropped 200 dollars this is a straight rip off acceptance now are worse then crooks
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Acceptance Now Furniture Leasing Review

#941746
1.0
Went to buy a livingroom set from Rooms To Go in the amount of $1,100. False advertising, price gauging and straight up liars. Being a day over the 120 days and the price doubles. If I went to the end of the term I would have paid almost $6,000. Dont use the RAC program!!!
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Acceptance Now Furniture Leasing Review

#937615
1.1
They completely lied to us! They said if we pay off our mattress within 3 months we would be fine meaning no interest and we'd be done. That wasn't the case. Supposedly were still paying on it and there was no paperwork showing for it! Do not do business with them. Very deceptive company!
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Acceptance Now Furniture Leasing Review

#932217
I overpaid on a $842 dresser thru Acceptance Now with Ashley Furniture, totalled to $1,400. Never again!! What was the point of monthly payments if it never went to the dresser payment?!! Just robbed.
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Awful! I bought furniture trying to build my credit. Well little did I know that there was a 12% hidden fee even when the 90 days same as cash is in effect. Found this out two days before paying off my furniture two days before my option expired for same as cash. Contacted the district manager who would never call me back. Needless to say I got screwed over and should I read all the reviews before getting scammed! .
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Anonymous

Anonymous Hello, I work for Acceptance Now. We always want our customers to have a positive experience with us and we'd be happy to help you get in touch with the correct people to help...