Product: Acceptance Now Delivery Service Clear all filters (7 of 7 reviews match)
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Acceptance Now - Lied to never received items that were ordered . But still was paying for them .

They never had the items I ordered from ASHLEY furniture but we still had to pay.besides the one item I received wasn’t the right one
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Review
#1554290 Review #1554290 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
Order processing issue
1.4
Details
When I first arrived I had spent all morning driving around looking at furniture, I finally decided I would settle for rooms to go. When I walked through the door a nice young woman took her time walking me around helping me find what I wanted. But when it came time...
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1 comment
Anonymous
#1694036

I went through the same deal. My husband signed the contract.

Then they told us something had to be revised. A month later we still had no furniture to speak of and our first bill was "late" They called religiously. Finally, we went to have the contract ripped up and get our down payment back. They worked with us, gave free delivery and upgraded our bed.

Acceptance Now had taken the money out of my account for the down payment AND the first bill. Naturally we were pissed. Of course there was no refund, it was just added as part of our payment.

Now they are calling from their personal cell phones and everything! This place is sketchy as *** While I appreciate the offer, not sure I will be using them again.

Review
#1537326 Review #1537326 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
Problem with delivery

Ordered furniture from acceptance now located inside bobs ***

I have talked to them and they hsve apologized but I still get products damaged I think the people that load the trucks should be mire careful because they wouldn’t like it if it was done to them 5times
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Review
#1316087 Review #1316087 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
Bad quality

Acceptance Now in Pasco, Washington - Customer Service Very Rude.

2.2
Details
Do Not and I mean Do Not buy furniture from this store and if you choose too, DO NOT use Acceptance Now Credit which has an office in their store. I have never been so stressed from purchasing anything in my life. Was so excited at first, however, after the delivery and first payment it has been ???? since then. The delivery guys who delivered the furniture made several and I mean several scratches on our wood floor. I was very nice to the owner of Wine Country about it and he said the delivery guy would fix it. When the gentleman came by he tried to fix the first scratch with a brown maker. It was different color as my floor and impossible to fix. Plus the guy was so high on something I just wanted him out of my house. So nothing was done. The finance company has to be the rudest people I have ever dealt with. She lies for one, and never pleasant to talk to. If you are a day late with the payment they call all your contact people on the lease and even called my husbands boss at work which they had no permission to do so. I can go on and on. I cannot stress enough to you, DO NOT BUY anything from this outfit. The rudest people to deal with.
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1 comment
Anonymous
#1147897

Hi there, I work with Acceptance Now and I'm sorry you feel this way about your experience. We always want to provide the absolute best products and service, so what you've described is certainly concerning.

We'd like to speak with you directly to see what we might be able to do to help, so please give us a call at 1-800-422-8186 as soon as you get a chance. Thank you.

Review
#833379 Review #833379 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Pros
  • Furniture
Cons
  • Finance company rep
Reason of review
Poor customer service
Tags
  • Financial services
  • Customer Service and Delviery
Resolved
2.5
Details

Update by user Nov 15, 2015

After this review we were finally contacted by Acceptance Now. We were offered a couple of reasonable solutions.

One of which we chose to accept. So far our experience has bettered and the associate that worked with us was very helpful.

Original review posted by user Nov 02, 2015

After an economic job loss a...
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1 comment
Anonymous
#1057852

Hello, I work for Acceptance Now. We’d be more than happy to address your concerns and see what we can do to help.

Would you mind giving our Customer Care team a call at 1-800-422-8186, at your earliest convenience?

We look forward to speaking with you further about this. Thanks!

Review
#727934 Review #727934 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
Poor customer service

Acceptance Now in New Orleans, Louisiana - VERY UNSATISFIED CUSTOMER

ACCEPTANCE NOW IS A RIP OFF. I FINANCED $1600 WORTH OF FURNITURE. I DIDN'T PAY IT OFF IN 3 MONTHS, SO IT JUMPED TO 6,000. I TRIED TO MAKE WEEKLY PAYMENTS BEFORE MY 90 DAYS WERE UP, BUT THEY TOLD ME I HAD MADE MY 3 PAYMENTS ALREADY, AND THAT I COULD NOT MAKE ANYMORE PAYMENTS TO MY 3 MONTHS WERE UP. FOR STARTERS IT TOOK ME TWO AND A HALF MONTHS TO EVEN GET THE FURNITURE. THEN I AM CONSTANLY BEING HARASSED BY THE MOST UNPROFESSIONAL STAFF I HAVE EVER ENCOUNTER. I WAS TOLD IF YOU ARE 4 DAYS LATE, THEY SCHEDULE YOUR FURNITURE TO BE PICKED UP. THE MANAGER IS VERY RUDE, AND DISRESPECTFUL. MY PAYMENT IS $220.00 A MONTH, BUT WHEN I PAY MY BILL ONLY $20 IS GOING TOWARD THE BILL, AND THE OTHER $200 IS GOING TOWARDS SOME RENTAL FEE. WELL I DIDN'T KNOW THAT I WAS SIGNING UP FOR RENTAL FURNITURE. IF I HAD WANTED TO RENT FURNITURE I COULD HAVE WENT TO RENT A CENTER OR AARON RENTAL FURNITURE, AT LEAST I WOULD HAVE GOTTEN BETTER SERVICE, AND FURNITURE. I THINK ACCEPTANCE NOW IS SCAM, AND YOU ALL SHOULD BE PUT OUT OF BUSINESS. SINCERLY, TINA WARREN NEW ORLEANS, LA. (PISSED CUSTOMER)
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2 comments
Anonymous
#1025238

They doing me the same way and telling me it's just all combined in their together.if anyone know of a lawyer on this case.please let me know of it

Anonymous
#1024520

Hello, I work for Acceptance Now. We’d be more than happy to address your concerns and see if there is anything we can do to help.

Please give our Customer Care team a call at 1-800-422-8186. Thank you!

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Review
#688468 Review #688468 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
poor cust. serv. delivery issue, pricing
Preferred solution
Price reduction

Acceptance Now in Fall River, Massachusetts - Very unprofessional and *** customer service, extremely high rates, lies

They call you and all your references repeatedly like they work for the mafia, from the first day you miss payment even though there is a grace period. I tried to put extra money down with each payment to pay it off quicker but I was told that I could not do this, that I had to either pay it off completely or continue to make payments until I had the all funds to pay off completely at once. Then the same person who told me this info got fired and the next person told me that I could put extra money down and that the previous employee had misinformed me. Then when I tried to put extra money down with my next payment another employee told me that the company frowned upon this and they would prefer me to wait until I had all the money to make the payoff at once. So many lies, games and run-arounds that I will never do this again ever. Then they even sent the delivery men to my house to get a payment when I was late a few weeks and the delivery guy called me at work and threatened to come to my job to collect payment until I told him if he did he would have a major lawsuit on his hands for harassment!
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1 comment
Anonymous
#951649

Hi there, I work with Acceptance Now and I’m so sorry to hear you didn’t have the best experience with us recently. We’d really like to speak with you directly in order to get more information about what happened and work towards getting things resolved as soon as possible, so would you mind giving us a call at 800-422-8186? Thank you.

Review
#600346 Review #600346 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Cons
  • Extremely high lease fees
  • Unprofessional delivery men
  • Repeatedly lied to
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts