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Most Helpful
1.0
Details
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
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65 comments
StylishHarrier158
#1751015

They did me the same way ... I purchased a living room sectional .For 1200.00 I was told I can set up a date for my payment I chose July 19 ...

no auto draft and I came in under a promotion no payment until August. Well I received an email on July 12 tell me they was going to auto draft my account . I called a asked they why my paperwork says July 19 is my first due date . And why was it auto draft .

They lied to me and told me I set it up. I was never able to log in to my account. Then I was told my payments was 197.00 only to later find out only 150.00 went toward membership fees and other insurance that I did not need . I asked to cancel it, and it was never cancel, the store told me corporate has to cancel and corporate told me the store was responsible.

So I was shocked when I did my calculations and found out I owed much more than I expected in 90 days . I tried to pay more and was told I couldn't.

I called to pay the remainder off by the 90 day mark and was told I had to come in. What a shady business.

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Review
#637739 Review #637739 is a subjective opinion of poster.
Pros
  • Rooms to go salesman
Cons
  • Payment arrangements
  • Mislead
  • Due dates
Reason of review
Poor customer service
Preferred solution
Retro

Acceptance Now Lapeer furniture Flint Mi

1.3
Details
On dec 7th 2019 entered into a 90 day option ..I refused to sign a electronic pad without seeing the 17 month lease.I was only needing 350.00 more. The sales person didnt want me to walk she called someone..and g ave me a 90 day option page..4 payments of 184.00 to pay 600. My adult daughter and I as cisigner..She forgot to say calling for a 90 day option March 8th Latoya scanned our names on some contract for 17 months.My daughter and I stopped paying in October and want to take them to court now How please???
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Review
#1684490 Review #1684490 is a subjective opinion of poster.
Pros
  • 90 buy out option request
Cons
  • Read what you sign get copy immeadiately
Reason of review
Fraud
Loss
$1116
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Signature Obtainment

Acceptance Now in District 5, Mississippi - Payoff shows up as bad credit

2.8
Details
I paid for a whole year all payments on time and once it was paid off, it showed up as a bad debt,closed account and a year later it still is showing on my credit as a closed account. I paid every month on time and the last one was paid off a month early.
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Review
#1665817 Review #1665817 is a subjective opinion of poster.
Pros
  • Being able to make payments
  • Having rac acceptance now as an option
Cons
  • No phone answer
Reason of review
My Credit
Preferred solution
Let the company propose a solution
Tags
  • payments bad credit report

Acceptance Now - Worsom

2.4
Details
I will be returning my items because im sick of them bugging me BEFORE my payment is due. $200 a month is not exactly cheap and ive been paying this since March 2019 , but ill take the lost and just lay away my bedset else where before i go deeper into money lost. Yall are worsom. I dont neccessarily NEED the bedroom set, just wanted it. Therefore, yall can have it. For example , im due on the 22nd, i received a call on the 20th and the 21st. They call any time of the day and yea im annoyed especially while im working and pissed about it. I can see them calling if ive passed my pay date, i refuse to give yall another dime. Come get the stuff, im done
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Review
#1661037 Review #1661037 is a subjective opinion of poster.
Pros
  • Approved
Cons
  • Over charged like typical rental company
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Pick it up
1.0
Details
THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge...
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Review
#1652059 Review #1652059 is a subjective opinion of poster.
Cons
  • Out to rip you off
Reason of review
Warranty issue
Loss
$3498
Preferred solution
Let the company propose a solution
Tags
  • Rip Off Company

Acceptance Now in Woburn, Massachusetts - Worst program for bobs furniture

1.2
Details
They have yet to come replace my bed I have paid the bed in full in les than three months and paint is already chipping off. Customer service has been playing games with coming out to fix the Problem. They are scammers and horrible company. PLEASE DO NOT BUY FROM BOBS FURNITURE WND ACCEPTANCE NOW PROGRAM. I wanna see if I can file a lawsuit
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Review
#1650997 Review #1650997 is a subjective opinion of poster.
Pros
  • Are very unprofessional
Cons
  • Workers
  • Complex layering system to avoid liability
  • Lack of communication
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • Currency
  • Poor management skills
1.0
Details
We purchased a dining room set using Acceptance One for financing. Since we missed the 90-day payoff date, we ended up paying more than double the cost of the furniture within a 2-year period. Several things rang big bells for us...… 1. We were not allowed to make...
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1 comment
Anonymous
#1758450

You are paying for a optional benefits plus pakage and an insurance coverage

Review
#1644509 Review #1644509 is a subjective opinion of poster.
Pros
  • Make it sound easy and affordable
Cons
  • Financing information provided was misleading
  • And they failed to disclose pertinent information
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Company should be made to fully disclose the full additional amount of all additional cost of doing business with them.

Acceptance Now in Columbus, Ohio - To file a complaint on an employee

Nothing has been done yet
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Review
#1644054 Review #1644054 is a subjective opinion of poster.

Acceptance Now in Oklahoma City Southwest, Oklahoma - Robbery

1.0
Details
U pay a high monthly fee and only 34 dollars go towards your cost and the majority goes to them as their rental fees altho the only thing their rep can say is its in the contract I have an attorney reviewing reviewing said contract. This is highway robbery and people with credit challenges are being taking advantage of.
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Review
#1641374 Review #1641374 is a subjective opinion of poster.
Cons
  • Ripped off
Reason of review
Problems with payment
Preferred solution
Apply the high pymt to the loan lower fee to rental
Tags
  • rip off loan companies
1.0
Details
I needed a washer and went to King’s Appliance to purchase. Having some money issues at the time I was able to finance through Acceptance Now. What I did not know like others is there is no 90 days same as cash like advertised on TV and radio. Somehow I missed the fine...
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1 comment
Anonymous
#1763276

Thank you for what not to do if you're a functioning adult. Functioning adults don't miss "fine print" which by the way, by law must be bolded so people like you will actually see it.

You either didn't bother to read the terms you agreed to or did not understand them and now want to blame others for your problems.

Thanks again....Your foolishness will help others not mess up like you did. OK, this is the point where you say "you must work for them."

Review
#1638153 Review #1638153 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Tags
  • Financial services
  • Bad Management Customer Service

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Latest Question

Acceptance Now Questions

Acceptance Now - They say they understand my frustration

1.2
Details
My and I purchased a washer and dryer set we have made EVERY payment ON TIME , now at the end of the contract some creative math has come in to play. Okay, the battle beings according to my contract i am paid in full but their math says i owe 2 more payments. after talking to the store clerk was told I have to talk to the store manager , she contact you in 24 hours ok thanks Jasmine I say well 3 MONTHS LATER NO Store manager, now I called corporate office WOW come to find out that JASMINE is the store manager , and the district manager Delicia will contact me in 48 hours thank you , well that didn`t happen now she gets an additional 2 hours and the saga continues.
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Review
#1631960 Review #1631960 is a subjective opinion of poster.
Pros
  • Being able to make payments
Cons
  • Lied to repeatedly
Reason of review
Poor customer service
Preferred solution
close my account paid in full, and to be repaid any overage