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1.0
Details
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
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66 comments
Estephania
#1751015

They did me the same way ... I purchased a living room sectional .For 1200.00 I was told I can set up a date for my payment I chose July 19 ...

no auto draft and I came in under a promotion no payment until August. Well I received an email on July 12 tell me they was going to auto draft my account . I called a asked they why my paperwork says July 19 is my first due date . And why was it auto draft .

They lied to me and told me I set it up. I was never able to log in to my account. Then I was told my payments was 197.00 only to later find out only 150.00 went toward membership fees and other insurance that I did not need . I asked to cancel it, and it was never cancel, the store told me corporate has to cancel and corporate told me the store was responsible.

So I was shocked when I did my calculations and found out I owed much more than I expected in 90 days . I tried to pay more and was told I couldn't.

I called to pay the remainder off by the 90 day mark and was told I had to come in. What a shady business.

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Most Helpful
Review
#637739 Review #637739 is a subjective opinion of poster.
Service
Acceptance Now Manager
Pros
  • Rooms to go salesman
Cons
  • Mislead
  • Payment arrangements
  • Due dates
Reason of review
Poor customer service
Preferred solution
Retro

Acceptance Now review in Huntsville, Alabama: No i wont

1.4
Details
my grandmother passed away and they have Harassed me since she day she passed.
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Review
#1720978 Review #1720978 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Acceptance Now review in Merrimack, New Hampshire: Leasing questions

Purchase coming up and have questions
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Review
#1707306 Review #1707306 is a subjective opinion of poster.
Reason of review
Purchase

Acceptance Now review in Lowell, Massachusetts: Do not purchase from them!

1.0
Details
I bought a $2, 000 couch. After paying nearly $800, I was given a balance due of $2200. I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I called Rent a Center, the manager was shocked because that is not the policy! (I have a truck and planned to drop it off immediately) The people at Acceptance Now located in the Bobs Discount Furniture in Lowell MA are horrible The couch is going back! I will never shop at Bobs Discount Furniture, or Acceptance Now again
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1 comment
Anonymous
#1778485

LOL...You probably should keep the couch as you will be paying for it a long time and/or your not paying for it will be on your credit. This is your fault for not reading and understanding what you signed. Secondly, don't be a day late paying them as you said you would and they won't call you and anyone who you put down as someone not living with you.

Review
#1705254 Review #1705254 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Pros
  • Make it sound easy and affordable
Cons
  • Called my employer
Reason of review
Poor customer service
Loss
$795
Preferred solution
Full refund
Tags
  • Beware Acceptance Now

Acceptance Now review: Nothing but low life *** loan sharks.

1.0
Details
They should all be taken out and hung by the neck until dead!
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Review
#1701679 Review #1701679 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let them go bankrupt!
1.0
Details
I purchased furniture not even a week ago and changed my mind. When I called and cancelled I asked for a refund of the deposit I put down, I was told in these exact words "uh no", I was a little taken back but asked what she meant and she said that was a processing fee...
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Review
#1692432 Review #1692432 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
On dec 7th 2019 entered into a 90 day option ..I refused to sign a electronic pad without seeing the 17 month lease.I was only needing 350.00 more. The sales person didnt want me to walk she called someone..and g ave me a 90 day option page..4 payments of 184.00 to pay...
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3 comments
Anonymous
#1772435

YOU can't sue. YOU signed your name and now are on the hook for the money.

If YOU didn't like the terms, YOU and anyone foolish enough to co-sign for you should have left and done without the junk you purchased but no, you just had to have it right? Let this be a lesson to everyone else, if YOU don't bother to read and/or understand, like the terms, don't sign.

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Review
#1684490 Review #1684490 is a subjective opinion of poster.
Service
Acceptance Now Sales Representative
Pros
  • 90 buy out option request
Cons
  • Read what you sign get copy immeadiately
Reason of review
Fraud
Loss
$1116
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Signature Obtainment

Acceptance Now review in District 5, Mississippi: Payoff shows up as bad credit

2.8
Details
I paid for a whole year all payments on time and once it was paid off, it showed up as a bad debt,closed account and a year later it still is showing on my credit as a closed account. I paid every month on time and the last one was paid off a month early.
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Review
#1665817 Review #1665817 is a subjective opinion of poster.
Pros
  • Having rac acceptance now as an option
  • Being able to make payments
Cons
  • No phone answer
Reason of review
My Credit
Preferred solution
Let the company propose a solution
Tags
  • payments bad credit report

Acceptance Now review: Worsom

2.4
Details
I will be returning my items because im sick of them bugging me BEFORE my payment is due. $200 a month is not exactly cheap and ive been paying this since March 2019 , but ill take the lost and just lay away my bedset else where before i go deeper into money lost. Yall are worsom. I dont neccessarily NEED the bedroom set, just wanted it. Therefore, yall can have it. For example , im due on the 22nd, i received a call on the 20th and the 21st. They call any time of the day and yea im annoyed especially while im working and pissed about it. I can see them calling if ive passed my pay date, i refuse to give yall another dime. Come get the stuff, im done
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Review
#1661037 Review #1661037 is a subjective opinion of poster.
Pros
  • Approved
Cons
  • Over charged like typical rental company
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Pick it up
1.0
Details
THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge...
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Review
#1652059 Review #1652059 is a subjective opinion of poster.
Cons
  • Out to rip you off
Reason of review
Warranty issue
Loss
$3498
Preferred solution
Let the company propose a solution
Tags
  • Rip Off Company

Contact Acceptance Now Customer Service

Website:
Mailing Address:
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

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Acceptance Now review in Woburn, Massachusetts: Worst program for bobs furniture

1.2
Details
They have yet to come replace my bed I have paid the bed in full in les than three months and paint is already chipping off. Customer service has been playing games with coming out to fix the Problem. They are scammers and horrible company. PLEASE DO NOT BUY FROM BOBS FURNITURE WND ACCEPTANCE NOW PROGRAM. I wanna see if I can file a lawsuit
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Review
#1650997 Review #1650997 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Pros
  • Are very unprofessional
Cons
  • Workers
  • Complex layering system to avoid liability
  • Lack of communication
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • Currency
  • Poor management skills