filters
State:
Show
City:
Show
Product:
Show
Most Helpful
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
Read more
HelpCenter_PissedConsumer
HelpCenter_PissedConsumer
BY ADMIN ON BEHALF OF THE COMPANY

If you want to complain about Acceptance Now, you can try to contact the Acceptance Now customer service department and share your issues, worries or Acceptance Now complaints...

Anonymous
Jennifer

Oh I purchased a mattress set for my son and a dresser n nightstand and was wanting to do the 90 days same as cash. I put 100 down in April paid 500 in may and was gonna pay i...

1.0
I liked
  • Rooms to go salesman
I didn't like
  • Mislead
  • Payment arrangements
  • Due dates
#637739
Reply to reviews

Acceptance Now in Woburn, Massachusetts - Fraudulent fees and incorrect contract prices overcharge

Bought a couch for 599. paid the down payment in the 59 99 fee.. they are saying I owe them over $2,000 on my credit report I paid them over $800 in the fraudulently change their information to fit themselves I paid over 191 a month for over 90 days and they're telling me that I still owe them money and then I didn't follow through with my end .. they deserve to collapse and fall into the depths of *** do not use this company ever if you know what's good for you..
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1506262
Reply to reviews
Show

Acceptance Now - Charging my account without authorization

Charging my account without authorization I never put a card on file so it looks like they stood with my card information on file and kept charging me every month without my authorization this company is a fraud they steal money from you LOL
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1505618
Reply to reviews
Show
Our order from Schultz's wasn't delivered the date that Acceptance gave us, we had to wait about a month for some of the pieces to arrive. When the bar stools did arrive one was broken and the other was extremely dirty. Acceptance tried to bill us before all of the...
Read more
LoudSaola329
LoudSaola329

They totally are trying to charge me over three grand for a $599 couch that I've already paid over 800 for .. this company doesn't deserve to be in service fraudulent behavior...

#1502893
Reply to reviews

Acceptance Now in Mchue, Arkansas - Aweful!!!!!!!

I went into the store to get a table and couch for my living room and the two Acceptance Now woman were standing outside smoking in front of the front doors going into the store and both were using aweful profanity and laughing and I had a 3 of my children with me. Needless to say I turned around and left the store I know who both of the woman are from buying furniture previously From the store.
3.3
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Mchue, Arkansas
#1502439
Reply to reviews
Show

Acceptance Now in San Antonio Northeast, Texas - What do you expect?

Most people that work there, including managers at store level or district level and in some scenarios higher than those, are barely have only high school level education and it is highly doubtful that even if they really understand how it all works let alone be able to explain it to their customers. Makes you wonder, do they really look for any type of skills, experience or ability to promote those people or is it based on "brown nosing" mainly? What do you expect?
1.0
Details
Customer service
Price Affordability
Staff
Value for money
San Antonio Northeast, Texas
#1498086
Reply to reviews
Show
Says 90 days same as cash but went to pay off the last 36 dollar and they say its 306!$$ Trying to charge me 12% of each payment which still doesn"t add to 306 dollars. Telling me to look at agreement but they convienently left that out...i cant even go online and find...
Read more
Anonymous
Anonymous

Pissed customer obviously doesnt read the contract before signing. Ive read their contracts and it says that if you do the 90 day option you will be paying 12% of the merch

#1495801
Reply to reviews

Acceptance Now - The worst experience.

I was informed my balance to pay off a loan was $522.96.I went to the store with a debit card with less money.I asked the sales rep to charge #250.00 on the card and will be right back with 10 minutes to pay the balance on the other card i left in the car.Just within 10 minutes same hour,same day the sales rep said my pay off has grew wing to $480.00 .All because it is treated as two transactions. To me it is a total ripe off for valued customers.All effort to get meaningful explanation failed. My understanding is,that is how they were trained to ripe off from hard working citizen. A balance of $500.00 grew with 10 minutes and become $800.00. No one is ready to help.Everyone claiming they are customer care are acceptance ripe off agent.
I didn't like
  • Price will be double of the original
#1493397
Reply to reviews
Show

Acceptance Now - Not resolved

they hung up on me
#1491624
Reply to reviews
Show
Here's a concern more so for investors, based on what I have seen in the news reports within past year or so; Revenue and profits misreported, then blamed on the faulty computer system. Main office laid off over 200 IT proffetionals. Major changes to C level...
Read more
1.0
#1489379
Reply to reviews

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Acceptance Now Products and Services Reviews

Latest Question

Acceptance Now Questions
The consistency among the employees and managers are never on the same page. I made arrangements with several representatives to get my due date changed and was told that it would be, I even reached out to the district manager for assistance, never got a reply back for...
Read more
2.0
I liked
  • I was as satisfied customer until the discrepancies
I didn't like
  • How the situation was handled by the company
#1487115
Reply to reviews