Acceptance Insurance
Acceptance Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acceptance Insurance has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do your research before purchasing anything in todays rat race for $ in this society.Lies and deceit isn't the right way to handle your customers.", "Try not to call after fours but other than that their awesome".
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acceptance Insurance has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do your research before purchasing anything in todays rat race for $ in this society.Lies and deceit isn't the right way to handle your customers.", "Try not to call after fours but other than that their awesome".
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Warminster, Pennsylvania
Terrible experience!
ABSOLUTELY WORST INSURANCE!! I had dashcam video and witnesses that their insurer hit my car, but claim rep Kimberly closed my case simply because "the other driver stated he was not involved in the accident".
I must express my concern regarding Kimberly's lack of professionalism, ability to communicate, and take her job duties seriously.
Kimberly refused to accept any proofs, that let to 6+ months waiting to get the case reopened. Case was filed in May 2023, now is Feb 2024.
Kimberly still does not return my voicemails and does not answer her phone. Acceptance Insurance how is this acceptable!f
Los Angeles, California
Pissed
Refuse to give me a timeline on my refund that they approved of a flat refund and now I cant get anyone to answer a call. Return a call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Told full refund by Acceptance Rep.
I need auto insurance so searched for best deal. I decided to call Acceptance.
The Rep. i talked to knew exactly what he was doing by letting me get insurance that they don't offer by asking me for my 2018 vehicle VIN # that they do not cover with full coverage i needed. i called back to cancel and received a call from a customer service rep who told me to email her my name and policy # for cancellation. She said i would get a full refund.
I did. I decided to call back 5 days later to check the status. I get the run around, then call my local office. He told me to submit a form is an only way to cancel.I did.
Policy got cancelled. No full refund as stated. I was put on hold constantly for over 45 mins. This is 11th day and refund still isn't refunded.
i am told i will receive 35% of what i paid initially. Not even close to full refund.I saved all correspondence JIC.
Preferred solution: Full refund
User's recommendation: Do your research before purchasing anything in todays rat race for $ in this society.Lies and deceit isn't the right way to handle your customers.
Haleyville, Alabama
Agency appointment
Hello. I currently work for a independent insurance agency in Alabama. We would like to know if you are appointing new agency or are you completely captive?
Thanks
Cynthia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilton Head Island, South Carolina
Collision
Ive been in a collision and want to start a claim. The collision was today July 27 at1959..
the collision was in William Hilton parkway and the person kept flung but eventually came back.
Need to open a claim because that young lady was at fault and they were speeding. I need to speak with someone asap 843441****
Preferred solution: Claims department
User's recommendation: Try not to call after fours but other than that their awesome
Columbus, Ohio
I need a receipt for July payment
Can you send me a receipt of this month bill I need a receipt of July bill if you could just show me that it says paid until the end of August
Shepherdsville, Kentucky
Car broke down
Vehicle was traveling south bound on I-65 and began to flame from underneath the engine bay. Pulled to the right bank to break down and stay of interstate.
From there smoke began fuming and once the hood was opened, a flame was on top of the engine. I got out all belongings and waited until the flames died out.
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This happened in Jacksonville FL.