Anonymous
map-marker Warminster, Pennsylvania

Terrible experience!

Acceptance Insurance - Terrible experience!

ABSOLUTELY WORST INSURANCE!! I had dashcam video and witnesses that their insurer hit my car, but claim rep Kimberly closed my case simply because "the other driver stated he was not involved in the accident".

I must express my concern regarding Kimberly's lack of professionalism, ability to communicate, and take her job duties seriously.

Kimberly refused to accept any proofs, that let to 6+ months waiting to get the case reopened. Case was filed in May 2023, now is Feb 2024.

Kimberly still does not return my voicemails and does not answer her phone. Acceptance Insurance how is this acceptable!f

View full review
Antwan C Dek
map-marker Los Angeles, California

Pissed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Acceptance Insurance - Pissed
Refuse to give me a timeline on my refund that they approved of a flat refund and now I cant get anyone to answer a call. Return a call.
View full review
Anonymous
map-marker Haleyville, Alabama

Agency appointment

Hello. I currently work for a independent insurance agency in Alabama. We would like to know if you are appointing new agency or are you completely captive? Thanks Cynthia
View full review
Roland S Mry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

Told full refund by Acceptance Rep.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need auto insurance so searched for best deal. I decided to call Acceptance.

The Rep. i talked to knew exactly what he was doing by letting me get insurance that they don't offer by asking me for my 2018 vehicle VIN # that they do not cover with full coverage i needed. i called back to cancel and received a call from a customer service rep who told me to email her my name and policy # for cancellation. She said i would get a full refund.

I did. I decided to call back 5 days later to check the status. I get the run around, then call my local office. He told me to submit a form is an only way to cancel.I did.

Policy got cancelled. No full refund as stated. I was put on hold constantly for over 45 mins. This is 11th day and refund still isn't refunded.

i am told i will receive 35% of what i paid initially. Not even close to full refund.I saved all correspondence JIC.

View full review
Loss:
$295

Preferred solution: Full refund

User's recommendation: Do your research before purchasing anything in todays rat race for $ in this society.Lies and deceit isn't the right way to handle your customers.

1 comment
Roland S Mry

This happened in Jacksonville FL.

Juno Mle
map-marker Columbus, Ohio

I need a receipt for July payment

Can you send me a receipt of this month bill I need a receipt of July bill if you could just show me that it says paid until the end of August
View full review
Shaquana M Vil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hilton Head Island, South Carolina

Collision

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Acceptance Insurance - Collision
Ive been in a collision and want to start a claim. The collision was today July 27 at1959.. the collision was in William Hilton parkway and the person kept flung but eventually came back. Need to open a claim because that young lady was at fault and they were speeding. I need to speak with someone asap 843441****
View full review

Preferred solution: Claims department

User's recommendation: Try not to call after fours but other than that their awesome

Anonymous
map-marker Shepherdsville, Kentucky

Car broke down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Acceptance Insurance - Car broke down
Vehicle was traveling south bound on I-65 and began to flame from underneath the engine bay. Pulled to the right bank to break down and stay of interstate. From there smoke began fuming and once the hood was opened, a flame was on top of the engine. I got out all belongings and waited until the flames died out.
View full review

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.

Read full article
Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article