Acceptance Insurance
Acceptance Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acceptance Insurance holds a 1.8 star rating from 3 reviews, with consumers mostly dissatisfied and a 67% unfavorable distribution; reviewers cite high price level, poor reliability, and weak customer service.
Positive Feedback
Some customers said staff can be helpful outside business hours and mentioned agency interest in appointments from independent agents.
Negative Feedback / Risk Areas
- Frequent mentions of slow or missing responses from claims reps affecting claims handling and Acceptance Insurance customer complaints.
- Refunds and billing issues with promised full refunds not delivered and long delays.
- Poor communication and hold times harming trust in customer service.
Key Takeaways for Future Customers
- Read Acceptance Insurance reviews and confirm coverage details before purchase.
- Document calls and emails when requesting refunds or receipts.
- Expect long response times on claims and follow up persistently on billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acceptance Insurance holds a 1.8 star rating from 3 reviews, with consumers mostly dissatisfied and a 67% unfavorable distribution; reviewers cite high price level, poor reliability, and weak customer service.
Positive Feedback
Some customers said staff can be helpful outside business hours and mentioned agency interest in appointments from independent agents.
Negative Feedback / Risk Areas
- Frequent mentions of slow or missing responses from claims reps affecting claims handling and Acceptance Insurance customer complaints.
- Refunds and billing issues with promised full refunds not delivered and long delays.
- Poor communication and hold times harming trust in customer service.
Key Takeaways for Future Customers
- Read Acceptance Insurance reviews and confirm coverage details before purchase.
- Document calls and emails when requesting refunds or receipts.
- Expect long response times on claims and follow up persistently on billing.
Media from reviews
Warminster, Pennsylvania
Terrible experience!
- Kimberly closed the case after the other driver claimed no involvement.
- Dashcam and witnesses were provided; proofs refused and case delayed.
ABSOLUTELY WORST INSURANCE!! I had dashcam video and witnesses that their insurer hit my car, but claim rep Kimberly closed my case simply because "the other driver stated he was not involved in the accident".
I must express my concern regarding Kimberly's lack of professionalism, ability to communicate, and take her job duties seriously.
Kimberly refused to accept any proofs, that let to 6+ months waiting to get the case reopened. Case was filed in May 2023, now is Feb 2024.
Kimberly still does not return my voicemails and does not answer her phone. Acceptance Insurance how is this acceptable!f
Pissed
Refuse to give me a timeline on my refund that they approved of a flat refund and now I cant get anyone to answer a call. Return a call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Told full refund by Acceptance Rep.
- Rep asked for my 2018 VIN and offered coverage they don’t provide.
- Cancellation promised full refund by email, but after 11 days no refund; only 35%.
I need auto insurance so searched for best deal. I decided to call Acceptance.
The Rep. i talked to knew exactly what he was doing by letting me get insurance that they don't offer by asking me for my 2018 vehicle VIN # that they do not cover with full coverage i needed. i called back to cancel and received a call from a customer service rep who told me to email her my name and policy # for cancellation. She said i would get a full refund.
I did. I decided to call back 5 days later to check the status. I get the run around, then call my local office. He told me to submit a form is an only way to cancel.I did.
Policy got cancelled. No full refund as stated. I was put on hold constantly for over 45 mins. This is 11th day and refund still isn't refunded.
i am told i will receive 35% of what i paid initially. Not even close to full refund.I saved all correspondence JIC.
Preferred solution: Full refund
User's recommendation: Do your research before purchasing anything in todays rat race for $ in this society.Lies and deceit isn't the right way to handle your customers.
Haleyville, Alabama
Agency appointment
Hello. I currently work for a independent insurance agency in Alabama. We would like to know if you are appointing new agency or are you completely captive?
Thanks
Cynthia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilton Head Island, South Carolina
Collision
- Collision today July 27 at 1959 on William Hilton Parkway.
- The other driver fled, returned, and was speeding; claim to be opened at 843441****.
Ive been in a collision and want to start a claim. The collision was today July 27 at1959..
the collision was in William Hilton parkway and the person kept flung but eventually came back.
Need to open a claim because that young lady was at fault and they were speeding. I need to speak with someone asap 843441****
Preferred solution: Claims department
User's recommendation: Try not to call after fours but other than that their awesome
I need a receipt for July payment
Can you send me a receipt of this month bill I need a receipt of July bill if you could just show me that it says paid until the end of August
Shepherdsville, Kentucky
Car broke down
- Vehicle on I-65 southbound began burning under the engine bay; pulled over.
- Hood opened; flames on engine; I removed belongings and waited.
Vehicle was traveling south bound on I-65 and began to flame from underneath the engine bay. Pulled to the right bank to break down and stay of interstate.
From there smoke began fuming and once the hood was opened, a flame was on top of the engine. I got out all belongings and waited until the flames died out.
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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This happened in Jacksonville FL.