Bought a treadmill at the Mt. Juliet store. Of course a second party would deliver and assemble. Academy took no responsibility for their vendor. 3 to 5 days turned into 10. Cost me 50 extra dollars for stairs. Would not take the box it came in, left it to me to...Read more
My debit card was compromised and used to make a purchase from Academy.com. I caught the charge as it was "pending" to my account. I called my bank and they told me to call Academy. I did. I was put on hold forever. When the rep returned, she said, "That item is out...Read more
I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I...Read more
Academy Sports Store Customer Care Review
by anonymous #1022386
Went in the prattville store to buy holster . Bought a pistol from an academy a week ago . Could not get any service. Told 3 people about the service before i left. No one seemed concerned.
Short Review for March 13, 2017
by anonymous #1020261
1 of 1
Price match policy is a scam.they wont match prices of identical items like the policy states
Short Review for January 11, 2017, Pc_service
by anonymous #989528
Houma , Louisiana Academy does not restock fast enough in sporting goods , takes months for them to restock . Tired of shopping there and they dont have what i need . Very frustrating .
Short Review for December 05, 2016
by anonymous #967419
DO NOT order from this site!!! The customer serveice is horrible you can forget getting help with an order!!
Academy Sports would not let me cancel an order I had just made the previous day. The agent told me that orders could not be cancelled or modified. What type of company doesn't allow orders to be cancelled or modified but I read reviews where they have cancelled orders...Read more
HORRIBLE CUSTOMER SERVICE! I purchased a jacket online. It took 2 weeks to get a shopping confirmation which is a long time and oddly it didn't come with a shipping tracking information. It took over a week to get here. Opened the package and they sent me wrong size!...Read more
Ordered a meat scale that was supposed to arrive in 3 to 5 days it has been three weeks and still no scales I tried calling the customer service 5 different times and 20 to 45 minutes on hold each time I just gave up I hope I get my scales soon I just keep checking the...Read more
I ordered a Mens Utilizer Jacket for Christmas on December 5th, 2016, Its' December 15th, 2016 and I have still not received it. I called customer service 4 times; by the 2nd call I was given a usps tracking number; however usps never received the item; by the 3rd call...Read more
My husband ordered three items on Black Friday and paid for the order using Pay Pal. Part of the order arrived and after two weeks, I called to check on the remaining items on the order. First phone call with Academy after a 25 minute wait time, was that there was an...Read more
Ordered Christmas Present for great grandson online 12-7-2016 order went through, charges pending on credit card, and receipt of order submitted confirmation. Web page said item delivered in 3-5 days. On 12-11 went online to live chat and requested update and was...Read more