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Bought a treadmill at the Mt. Juliet store. Of course a second party would deliver and assemble. Academy took no responsibility for their vendor. 3 to 5 days turned into 10. Cost me 50 extra dollars for stairs. Would not take the box it came in, left it to me to...
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1.0
#1008289
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My debit card was compromised and used to make a purchase from Academy.com. I caught the charge as it was "pending" to my account. I called my bank and they told me to call Academy. I did. I was put on hold forever. When the rep returned, she said, "That item is out...
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#1007411
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I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I...
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2.4
I liked
  • Free shipping
  • Online shopping
  • Large selection
I didn't like
  • Poor customer service
  • Delivery to my apartment
  • Customer service response
#997185
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Academy Sports Store Customer Care Review

#1022386
1.6
Went in the prattville store to buy holster . Bought a pistol from an academy a week ago . Could not get any service. Told 3 people about the service before i left. No one seemed concerned.
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Short Review for March 13, 2017

#1020261
1.0
Academy Sports Store - Simple Review #1489423653
1 of 1
Price match policy is a scam.they wont match prices of identical items like the policy states
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Short Review for January 11, 2017, Pc_service

#989528
3.4
Houma , Louisiana Academy does not restock fast enough in sporting goods , takes months for them to restock . Tired of shopping there and they dont have what i need . Very frustrating .
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Short Review for December 05, 2016

#967419
1.0
DO NOT order from this site!!! The customer serveice is horrible you can forget getting help with an order!!
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Horrible return policy with receipt
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Anonymous

3 Putt I have only good reviews for Academy Sports in Arlington, Tx. Not to bother with the details so I will tell you If you have a problem at this store please see Alissa. She is a...

1.0
#982683
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Academy Sports would not let me cancel an order I had just made the previous day. The agent told me that orders could not be cancelled or modified. What type of company doesn't allow orders to be cancelled or modified but I read reviews where they have cancelled orders...
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Anonymous

Anonymous Same thing just happened me but I was told it can't be because the order was too far in the shipping process how if it was ordered not even an hour before I asked? Never order...

HORRIBLE CUSTOMER SERVICE! I purchased a jacket online. It took 2 weeks to get a shopping confirmation which is a long time and oddly it didn't come with a shipping tracking information. It took over a week to get here. Opened the package and they sent me wrong size!...
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Ordered a meat scale that was supposed to arrive in 3 to 5 days it has been three weeks and still no scales I tried calling the customer service 5 different times and 20 to 45 minutes on hold each time I just gave up I hope I get my scales soon I just keep checking the...
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I ordered a Mens Utilizer Jacket for Christmas on December 5th, 2016, Its' December 15th, 2016 and I have still not received it. I called customer service 4 times; by the 2nd call I was given a usps tracking number; however usps never received the item; by the 3rd call...
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My husband ordered three items on Black Friday and paid for the order using Pay Pal. Part of the order arrived and after two weeks, I called to check on the remaining items on the order. First phone call with Academy after a 25 minute wait time, was that there was an...
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1.0
I liked
  • Large selection
I didn't like
  • Customer service dishonest
#971818
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Contact Academy Sports Store

Headquarters Address:
Academy Sports + Outdoors
1800 N. Mason Road
Katy, TX 77449
Phone:
(888) 922-2336
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