Sarah M Ubk

Scam Calls

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I keep getting scam calls from their delivery people, saying theyre trying to deliver something to Lake Zurich when I never ordered anything from them and dont even live in Lake Zurich. They need to realize they have the wrong number and stop calling me!
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Preferred solution: Apology

User's recommendation: Don’t do business with them. They can’t get their act together.

Trista E Xih
map-marker Roundup, Montana

Didn't receive what I was supposed to

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I never received what I paid for on the 28 th of July and it was a scam and I will be contacting my bank in the morning and the Athorities
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User's recommendation: Don’t scam people out of money you don’t intend on sending them

Trista E Xih
map-marker Buena Park, California

Didn't receive what I was supposed to

They scammed me I didnt get what I was supposed to get and when u look up on there one page its not even their phone number its this poor girl who they have given her number to call and she is getting all these calls its all wrong I will get my money back
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Loss:
$12
Pros:
  • Abt

Preferred solution: Full refund

User's recommendation: They are scammers

Anonymous
map-marker Lagos, Lagos

Business partnership

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No reply from Abt, I am still waiting for response with respect to my request earlier on importation of electronic product to Nigeria
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User's recommendation: Automated response and follow up

Trinia Ywd

No customer service

No one answers the phone they want you to go through email. What if you don't have email.not everyone wants ti use email.
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User's recommendation: Hire more customer service employees.

Len G Pzn
map-marker Wichita, Kansas

Premature failure of a cooktop stove steel grill that should have lasted for YEARS.

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Premature failure. Expected better reliability from a name like WOLF.
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Preferred solution: Deliver product or service ordered

User's recommendation: Depends on your reply

Anonymous
map-marker Lincolnshire, Illinois

Great store and have had years of positive experiences.

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Ive been an Abt customer for many years. In the Chicago area, they are the go-to location for appliances and electronics. The vast majority of their sales people are excellent. If you do have an issue they will make it right. Last year, they replaced a 6 month old refrigerator after they had been to my house 3 times to correct the issue. Several years ago, we purchased a microwave and they delivered it to an out-of-state location and did not charge for shipping. The microwave fit perfectly.
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User's recommendation: The only place to purchase appliances and electronics.

Frank G Xhz
map-marker Glenview, Illinois

ABT & Four Hands Furniture Outdoor $1000.00 Chair Cracking Just Over 30 Days

Abt Electronics - ABT & Four Hands Furniture Outdoor $1000.00 Chair Cracking Just Over 30 Days
Abt Electronics - ABT & Four Hands Furniture Outdoor $1000.00 Chair Cracking Just Over 30... - Image 2
Complained to ABT seller and this is the email trail of complaint with this is not our problem response. 1st - Hello Ben, Hope all is well with you. This weekend my wife spotted a crack on one of the chairs. I am attaching a photo of it. We are not heavy people. I’m 185 and my wife is 130. These chairs sit under a covered 20x25 patio. The other two appear to be ok except one of them looks like the finish is wearing off. For the price of these chairs and to have waited as long as we did, we would have expected more from these chairs. We have the outdoor table and bench from the same manufacturer and have no problems with them. Please advise as to how this will be corrected. Thanks, Frank 2nd- Good morning! thank you for the picture. How long ago was this delivered? 3rd- July 4th 4th- unfortunately, thats over a month ago, you have 2 days to report any type of damage 5th- Excuse me. You mean to tell me there’s no warranty on a 1000.00 chair? You can consider me no longer a customer of ABT. Ridiculous and our friends and family that are still in the Chicago area that we have referred them to you as well. This is from your website. Manufacturer Warranties When you buy from Abt, you get the full manufacturer's warranty since you are purchasing from an authorized internet retailer. All of our products come directly from the manufacturer. All products can be serviced under the manufacturer's warranty in our service shop or any other authorized repair center in the country (USA). All authorized online dealers receive the proper training/information on all current products to help the customer make an educated decision on the equipment being purchased. 6th- i never said you did not have a warranty, that is damage to the chair and the manuf warranty does not cover damage to the chair. 7th- This is not damage. It is lousy quality. It is a stress crack running up the chair. I have also sent this to Four Hands with your response. Please do not send me any other emails unless you can rectify this situation of a product that you sold to me and represent. Have a good day. Complaint to Four Hands with pictures. 1st- To Whom It May Concern: Please find below emails that have been going back and forth this morning. We are very disappointed in the way we have been handled with our issue by ABT. We have been a long standing customer of theirs for years and have spent thousands of dollars with them. This is just unacceptable, especially for a 1000.00 chair. To which, we have purchased three of them and have not seen the same thing occurring with the others except the wearing out of the stain and/or finish on the arm of another chair. We just received these on July 4th, 2018. We also have the table and bench of same make purchased from someone else and have not seen any issues with them. Just wanted you to be aware of how your company is being represented. Also, I can not recommend this product to anyone. 2nd By Me Again- Hello Again, Please find attached photo of your chair cracking and running up. Also, please find attached photo of our patio, which is 20x25 covered. This is so you can see that it is not being abused. Also, the chair in question is the middle one. It was also hard to spot because it was behind the cushion on lower right facing the chair.
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Loss:
$1000
Cons:
  • No remedy to long standing customer of a new product
  • Treatment
  • Unprofessional attitude
Reason of review:
Poor Customer Service, Bad Quality, & Warranty issues

Preferred solution: Deliver product or service ordered

1 comment
Guest

ABT can be very good or very bad. Depends on the person you end up working with.

Sorry you had such a negative experience.

I suggest you call the Illinois Attorney General and Better Business Bureau. Perhaps ABT will expedite your concern to a manager who has some common sense and will help you.

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