Absolute Comfort misdiagnosed my a/c problem and sold me an evaporator coil that I did not need (and charged me a whopping $2,400). It became obvious that that was not the problem when the a/c problems persisted after the new coil was installed. Plus, their own documentation included enough information to convince my new a/c contractor that the evaporator coil was never the problem. Additionally, I now know that pressure readings taken by Absolute Comfort after the coil was installed indicated that the problem had not been fixed, yet they left it that way anyway. Because Absolute Comfort left my a/c functioning improperly, my compressor burned up long before its time. That cost me another $2750 to replace. (I didn't use Absolute Comfort for that service.) It took the new contractor 2 full days to undo the damage left behind by Absolute Comfort (fortunately they didn't charge me for the additional labor but another consumer might not be so lucky). Absolute Comfort made 4 different trips to my house and did not send the same repairman each time. This convinces me that dishonest practices I experienced were not limited to a single employee. Incidentally, they advised me to stop using the 4" thick filters that my system called for and to use 1" thick filters instead. I did as they advised and the 1" thick filter, which was too flimsly for my system, got sucked into the motor of the unit! Also, before I knew of the damage Absolute Comfort has caused me, my mother called them because she started hearing a rattle from her a/c system. They were at her house for 10 minutes and charged her $155. They told the problem was that she was using the wrong filter. She explained that she had been using the same type filter for years but they insisted that was the problem. Dissatisfied with that answer, she mentioned it to my brother who decided to take a look for himself (althouh handy, he is not an a/c repairman). He quickly discovered a loose screw, tightened it, and the rattle stopped. For you own sake, please do not use Absolute Comfort.