Absolute Awnings

The truth is that the HOA DID NOT APPROVE the project as the CLIENT ASSUMED they would. We had no direct contact with the HOA.

We simply received this info from the client.

We did not contract to install an outlet. We simply stated that we would co-ordinate our schedule with an electrician, to be hired by the client. At the time our only open slot was on a Saturday. We typically work 5 - 6 days a week.

We did offer to proceed and power the awning from an extension cord as a temporary measure until her electrician arrived.

In stead, the CLIENT, decided to ABORT the project and asked that we deliver the awning, because she had a buyer for it. We can provide full email records and our written agreement of this matter.

The CLIENT FAILS TO REVEAL that we ONLY REPLACED FABRIC on his 20 YEAR OLD old awning frame which was NOT INSTALLED BY US. Brand new fabric do not just spontaneously tear.

We had 3 independent awning professionals confirm the cause of failure to be wind.

Even though our warranty does not cover wind damage, we offered to accommodate the client with a 50% discount. The remaining allegations are a smoke screen since we do pay our installers and our address is on our agreement, which was signed by the client.

I have the same problem in my state. I have researched the company and found that Charles Lewis and Absolute Awnings does NOT have a contractor's or business license in my state.

I have filed a claim against the company with the State Contractor's Board.

I suggest that you look into the business and contractor's license in your state. http://www.azroc.gov

The client is attempting to shift attention away from the key issue with nonsense about paying of staff etc. while omitting critical facts.

a) We only replaced the fabric on his existing frame of about 15 years old.

b) He admitted, per email, that the awning was out and unattended on a windy day.

c) Weather data shows significant gusts on the day of failure.

d) THREE independent experts confirmed that damage was caused by wind.

- one expert was a competitor called by the client - one expert was the dealer who sold the original awning 15 years ago - one expert was from our company Our awnings are well built and can handle moderate wind, but are not intended for stormy or gusty weather. We will be happy to provide documentation of all the above.

All awnings have shade directly below them ONLY AT MIDDAY and displaced shade to some degree in the early mornings and late afternoons.

We meet most clients in the evening and therefor do not consult regarding the movement of the sun and shade. The slope of our all our awnings can adjust and this was offered to the client as a perfectly feasible solution.

This client did NOT LOSE ANY MONEY, but merely had an unrealistic expectation that the shade would somehow not move.

A good tip for prospective awning buyers is to hold up a broom (where the edge of the awning would be)to see exactly how the shade would move along at various times of the day.

Only after HIS OWN credit card company ARBITRATED AGAINST HIM and rejected his request for a charge back, did the client post this vindictive and factually irrelevant review.

We will be FULLY TRANSPARENT and will reveal all documents regarding this matter by email to any client concerned about doing business with us.

Below is a snippet of what we went through. As a courtesy, we are shielding the identity of the client from the self-degrading nature of his communication.

" This is crazy...I seldom write checks and never balance my checking - I just assumed the check had been cashed and now you're telling me I still owe money which I don't have in my account!

I don't even know the check number I wrote Mike....in looking at my account, there are 4 missing checks - because sometimes I mess up a check - then I just tear it up and write another one. So that means I would have to stop payment on 4 checks at $40.00 a pop.

Mr. ******

Either there was a check written to us that cleared to our account or there was not.

Our records indicate no check from you was received. If you have such a cleared check then we are wrong and if you do not, then we need payment.

We cannot account for the fact that 4 checks from your account are without record. This may very well contribute to the fact that you think we have been paid while we have no record of receiving payment.

Please inspect your account and contact us regarding payment or proof of completed payment, whichever one it is.

Charles