
Absolute Awnings
Absolute Awnings Overview
Absolute Awnings has 1.8 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Extremely Dis-Satisfied!
July 27, 2018 See below e-mail from Absolute Awnings. I have not yet received AMEX credit for the deposit ($1,320, 1/2 of total + the extra $50 they charged for what I have no idea and have never been told WHY they added $50!).
AMEX customer service told me they have contacted them and await a response! So NO AMEX credit yet received. ------------------- From: Absolute Awnings Date: Mon, Jul 23, 2018 at 11:54 AM Subject: Re: Peter Klein - Follow-Up To: Peter Klein Peter I believe we were not asked to authorize anything, but we were simply notified of a charge back already initiated by you. As agreed, we did not dispute nor oppose this charge back.
You are welcome to quote this email to the card company or have them verify with us. I believe the process is slow, but it is not controlled by us since we did not initiate it. Regards Charles ext.
101 Sales & Technical Supportp www.AbsoluteAwnings.com ------------------- On Mon, Jul 23, 2018 at 11:14 AM, Peter Klein wrote Asbolute Awnings: Why has the $1,470.00 deposit, agreed to be returned, not been authorized as a credit yet by AA to AMEX? Peter Klein
July 27, 2017 Absolute Awnings agreed, after I contacted them again, to RETURN my $1,370 DEPOSIT ($1,320 agreed-to on signed contract, 1/2 of total... still do not after asking WHY they added additional $50 when charged my AMEX card for the 'deposit'!) via AMEX.
AMEX said they would contact them per AMEX policy to get their approval to delete this $1,370 charge on my AMEX account. To date the charge remains, not yet credited by AMEX. Absolute Awnings sent me the below email confirming the agreed to the credit but said they have yet to me asked by AMEX to authorize it (AMEX customer service told me they did contact them and await a response): From: Absolute Awnings Date: Mon, Jul 23, 2018 at 11:54 AM Subject: Re: Peter Klein - Follow-Up (Purchase, NY) To: Peter Klein Peter I believe we were not asked to authorize anything, but we were simply notified of a charge back already initiated by you. As agreed, we did not dispute nor oppose this charge back.
You are welcome to quote this email to the card company or have them verify with us. I believe the process is slow, but it is not controlled by us since we did not initiate it.
Regards Charles ext. 101 Sales & Technical Supportp www.AbsoluteAwnings.com
- Did not do what they said they would do
Preferred solution: Full refund
TERRIBLE COMPANY
Improper Installation Resulting in Catastrophic Failure
$3,000 awning that provides no shade after 2:00 p.m.
In response to the comments below from the company, the tip identified previously would be very helpful to provide potential customers prior to purchase, especially in my case as I expressed that my only interest in purchasing the product was to obtain the most amount of shade possible. Consulting regarding the movement of the sun and shade seems like a service that should be offered to potential customers who are buying a product that provides shade to insure they are purchasing the right solution for their needs.
At no time during the purchasing or installation process was my expectation of ample shade described to be "unrealistic" to me by the company. I even shared with the salesperson that my previous home had a pergola over the patio and it didn't provide enough shade, thus my interest in a different option.
I would like to reiterate that I was assured that the size and style of the awning I purchased would suit my needs. It does not.
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YOU ARE 100% CORRECT!
The truth is that the HOA DID NOT APPROVE the project as the CLIENT ASSUMED they would. We had no direct contact with the HOA.
We simply received this info from the client.
We did not contract to install an outlet. We simply stated that we would co-ordinate our schedule with an electrician, to be hired by the client. At the time our only open slot was on a Saturday. We typically work 5 - 6 days a week.
We did offer to proceed and power the awning from an extension cord as a temporary measure until her electrician arrived.
In stead, the CLIENT, decided to ABORT the project and asked that we deliver the awning, because she had a buyer for it. We can provide full email records and our written agreement of this matter.