New Reviewer

About Maids broke a fan blade & appears to steal too

On the next to last visit of About Maids, one of the workers broke off a blade from the ceiling fan of my husband's workroom. She brought it in to us apologizing. Shortly after, I began to call the business owner. I called many times with no response. Finally, I spoke with a secretary or person answering the phone who said the owner simply said, "No". When I asked for more information, she explained he did not believe it was possible for his worker to have done that. We fixed the fan and discontinued their service. On November 11 of this year, I had reason to go into my unlocked jewelry box and found all my gold earrings, including a nearly one carat diamond earring were gone. There were eight earrings all together. In addition, seven silver earrings had one missing. I rarely wore any of those earrings so I didn't notice the theft until November 11.
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ID
#277060 Review #277060 is a subjective opinion of poster.
Location
Woodbury, New Jersey
New Reviewer

Worker Broke Fan Blade & No company response

I used their cleaning service for approx. two years, with varying results. When the shower stall wasn't cleaned, I called and complained and their policy states they will come back and clean whatever it is, but they did not offer to do that. Same thing with other parts of the cleaning service not done. After this kept happening, I used to ask for one employee in particular who did a very good job. About two months ago, one of the workers brought down a fan blade and said it had broken off when she cleaned it. When I called About Maids and asked what they would do about it, no answer was given. I kept calling and the receptionist put me off. The young cleaner came back for another cleaning and said the owner never asked her what happened. After calling repeatedly, the receptionist told me the owner said just that he wouldn't pay for it. They came back to clean again without calling and I let them clean, but by that time my husband was looking into fixing the blade. When he finally was able to repair it, the kit cost $12.00. The owner finally called me after I told them I didn't want them cleaning for me anymore, but I refused to talk with him. I would have been happy with an apology. Accidents happen. I've hired a private cleaner.
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1 comment
#397276

I complained to the BBB about "About Maids". The owner answered the complaint by saying the fan had been broken before.

Not true and it isn't as though he was ever in my house and saw it. He called my complaint "Ridiculous". I think anyone who uses them is ridiculous.

There have to be decent cleaning services around. I would call the owner Paul, an *** for the way he runs his "business".

ID
#211878 Review #211878 is a subjective opinion of poster.
Location
Newark, Delaware

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Summary

About Maids offers busy people who don’t have time for routine work at home quality cleaning services from professional, highly trained specialists. The company’s motto is “Let us make your life a little easier!” Its clients get such benefits as free estimate and a thorough 31 points of service every time their homes are being cleaned. Besides that About Maids offers a number of additional services that include oven and grill cleaning, kitchen cabinet cleaning, refrigerator cleaning, walls and mirrored walls cleaning, garage cleaning mattresses or draperies vacuuming and mush more. Experienced, screened teams use special vacuum system which gets 99% of pollutants, dust and allergens. The company is bonded, insured and provides 100% satisfaction guarantee for all its services.

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