Abeo
Abeo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Abeo has 1.6 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do NOT order shoes from this company; extremely poor customer service.", "Don’t purchase abeo shoes.", "Do not buy direct from ABEO or Walking Co.", "Shop somewhere else", "Be careful".
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Abeo has 1.6 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do NOT order shoes from this company; extremely poor customer service.", "Don’t purchase abeo shoes.", "Do not buy direct from ABEO or Walking Co.", "Shop somewhere else", "Be careful".
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Johns, Florida
Returned an order but have never received a refund for my return
I ordered a pair of sandals from ABEO's website. I was surprised because ABEO used to be the house brand for The Walking Company shoe stores that, I believe, went out of business several years ago.
I guess ABEO decided just to sell online. Anyway, I was not impressed with the shoes - they didn't fit and the quality just wan't what I expected for the price paid. I initiated a RMA online according the ABEO's instructions and the shoes were promptly returned using the prepaid FedEx shipping label that was emailed to me from ABEO. Because I had a FedEx tracking number, I was able to tell exactly when the shoes were returned back to them.
After about three weeks of no refund on my order, I contacted ABEO customer service. I received a prompt email telling me that my return had been received and that the refund was being processed. After several more weeks of not receiving the refund for my return, I decided to initiate a dispute with the bank of the credit card I used to pay for my order. I've received a provisional credit from the bank since my transaction is in dispute but ABEO still hasn't issued a refund and it's been at least 6 weeks since they received my return.
Horrible, horrible company to do business with. It's truly not worth it to order from this company and, if this is the way they do business, they probably won't be in business very much longer.
User's recommendation: Do NOT order shoes from this company; extremely poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zionsville, Indiana
Resolved: Customer Service and Returns
Company fixed the issue and I have been provided with apology. They finally found the boots that I returned and gave me the full refund.The company is still terrible at managing returns and crediting people back in a timely fashion.
Every single time I had to call in to get my returns credited back to my credit card after over a month of waiting. YOU MUST SAVE YOUR TRACKING NUMBER FROM DROPPING OFF OR THEY WILL SAY THEY NEVER GOT YOUR RETURN. Like most companies now their call center is not in the United States and the wait time is around 30 to 40 minutes. At least the customer service call rep speaks decent English.
I see some of their shoes are now being sold on Amazon. I would order their product again, but not directly from their website or Walking Co.
They are owned by the same people and the customer service is the same. Horrible!!!
User's recommendation: Do not buy direct from ABEO or Walking Co.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Beach Gardens, Florida
Returned two pairs of shoes…cheap quality and inaccurate sizing. After receiving the return 1 month ago still no refund. Would never order from this company again.
See above. No refund of poor quality shoes 1 month after return email sent.
Never again!!! Called company.
Did not understand customer service agent. S
User's recommendation: Don’t purchase abeo shoes.
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Resolved: Checking with the company on one return
Company fixed the issue and I have been provided with apology. I called the company and today I got the new sandals
I got a call from the company they told me they got my returned item they were going to send me the new sandals so far I did not receive anything
I returned the sandals on 8/8/23because they were too big asked for a replacement as of today one month later did not receive the replacement I was charged on my credit card also no communication from the company at all
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmington, Michigan
Refund
ShDo not buy anything from this company. Refund took 5 months on my credit card.
Called several times no help.
Finally filed a dispute with my credit card company to receive refund. Never again
User's recommendation: Shop somewhere else
Parker, Arizona
Need to check on my order # 41903 where are my shoes
Where is my order, when was it shipped. Have not received any confirmation.
Order # 41903 Please call me 720-215-****, have questions. Thank you Jan Orr
Don't buy!
I went to The Walking Company, who highly recommended Abeo brand athletic shoes for walking and good support (made by The Walking Company). I purchased the athletic shoes and found the immediately broke down in our garbage.
These shoes cost $179 and don't compare with Brooks or New balance in quality. Don't waste your money or your sore feet.
- Cheaply made athletic shoe for an outrageous price
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