ABC Supply Reviews
ABC Supply Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 2 customer reviews; consumers are mostly dissatisfied with an unfavorable rating distribution and reports of high price levels and poor accountability.
Positive Feedback
ABC Supply offers many products and inventory variety, which some customers note as a benefit despite other issues.
Negative Feedback / Risk Areas
- Repeated ABC Supply customer complaints about poor customer service and lack of communication between warehouse and front desk.
- Frequent reports of deceptive billing and overcharging on invoices and specific items, raising billing concerns.
- Order errors, missing or given-away materials, and warranty enforcement problems reduce reliability.
Key Takeaways for Future Customers
- Check ABC Supply reviews before ordering and verify invoices carefully to avoid billing issues.
- Confirm orders and delivery timing in writing and follow up with sales reps to mitigate service and order accuracy risks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 2 customer reviews; consumers are mostly dissatisfied with an unfavorable rating distribution and reports of high price levels and poor accountability.
Positive Feedback
ABC Supply offers many products and inventory variety, which some customers note as a benefit despite other issues.
Negative Feedback / Risk Areas
- Repeated ABC Supply customer complaints about poor customer service and lack of communication between warehouse and front desk.
- Frequent reports of deceptive billing and overcharging on invoices and specific items, raising billing concerns.
- Order errors, missing or given-away materials, and warranty enforcement problems reduce reliability.
Key Takeaways for Future Customers
- Check ABC Supply reviews before ordering and verify invoices carefully to avoid billing issues.
- Confirm orders and delivery timing in writing and follow up with sales reps to mitigate service and order accuracy risks.
Huntsville, Arkansas
Lack of communication between warehouse and front desk. Over charging, and constantly pulling wrong orders, with the expectation it's checked. Office staff are dips, and price galging because they can
- - Prices for butt coils are high; the area is booming.
- - Leftover coils are charged at full price.
- - Discounts exist 2 hours north at ABC.
Price galging on butt coils. Leftover coils that would sit around , charge full price for.
I can go 2 hours north and get discounts for butt coils from the ABC there. Booming area, greed follows from this location.
User's recommendation: Not so much
Garland, Texas
Material gets given away even after you order it. Repeatedly
- - I place orders two weeks ahead.
- - Other people's orders are loaded first; they called theirs that morning.
- - I've been going there for 25 years.
Every time i call my orders in advance 2 weeks and when i pull up to the dock their buddys are loading their products with what you have been waiting on forever. And they called their order in that morning. Ive been going there for 25 years.
Preferred solution: Deliver product or service ordered
User's recommendation: Dont trust what they say. And if they do anything wrong theyll lie and say management is gone.
Orlando, Florida
ZERO accountability
- - None of 14 jobs were 100% correct; two missing windows were not replaced and no refund; wrong frame ordered and delays added 2 weeks.
out of 14 jobs not one was 100% correct. paid in full for one they could not find 2 windows on the order and NEVER were replaced said i should not have accepted if not 100% yet told me to go ahead and take them no refund nothing customer had another contractor finish the job which was paid in full even after they forgot to order for 20 days. job 2 ,14 windows ordered 1 was was to be box frame all the rest had flange he oredered the whole job box frame then charged me for the snap in flange made job twice as long install and held back original install date by 2 weeks even after being 2weeks late with a wrong order.
- Offer many products
- Need adequate sales rep
Preferred solution: ABC needs to take responsibility for their own mistakes
User's recommendation: ABSOLUTELY NOT for windows
Riverview, Florida
Totally over billed
- - Constant overbilling and deceptive, inflated invoices; every bill requires careful reading.
I was constantly over billed. Each and every invoice has to be read carefully if you choose to do business with this company. They practice very deceptive billing, it is actually to knowingly mail fraudulently inflated invoiced, and they do it every time.
User's recommendation: just save yourself the hassle go somewhere else
Houston, Texas
Horrible customer service
- - We waited at the front desk for five minutes and were ignored.
- - We were told we couldn't be helped unless we were contractors.
- - A second worker shut the door.
Stood in front of front desk workers for 5 minutes. No other customers in the shop.
They totally ignored us.
When we finally got them to acknowledge us ( he actually turned his back on us) the man was so rude and said we couldnt be helped unless we were contractors. He directed us to another worker in a side room and she shut her door in our faces.
User's recommendation: Do NOT use ABC supply
Westborough, Massachusetts
Horrible Customer Service
- - Poor customer service; reps didn't follow up.
- - Long delays on estimates; switched to another supplier.
I was working with an abc rep for well over $50K in items for a new construction. I stopped trying to get the estimates after 3 months.
Tried another location, same thing. Over a week, i got in touch with them 3 times, spoke to a sales guy, he never got back to my contractor. Spoke to manager there, he gave me another sales guy's number and told me he'd be expecting my call. When i called i got attitude from this guy.
To be honest i'm not sure how they make money. Customer service is horrendous, and they don't get back to people.
Tired of waiting going with another supplier. You shouldn't have to chase someone to give them money.
- Customer service
Life Time Warranty
- - ABC Siding offered lifetime warranty on patio doors.
- - The problem was a broken track, not the rollers.
- - They won't honor it; the door type is unavailable.
ABC siding gave us a life time warranty for our patio doors. We had trouble with the screen door thinking it was the rollers so we tightened them up.
It turned out to be that the track was broken. Three years ago I called them telling them I had a life time warranty and would like someone to come out. Finally this year they came and took pictures. Because this company no longer has this type of doors then can not warrant my door.
They also states that since we cannot prove we didn't hit it with a shovel they will not guarantee this door. We have a wooden deck connected to this door and we never use a shovel on it.
Three years ago were they still making this door? What good is a life time warranty if they won't honor it!!
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you sound like one of those "big time" contractors...I am sure they are missing your business