Robert G Ucy

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| map-marker Oconomowoc, Wisconsin

Service is less than one star, reliability would be a minus one star

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Abani Rugs - Service is less than one star, reliability would be a minus one star

I purchased an 8x10 rug from Abani Rugs for $335. I needed to return it because it did not match my decor.

The return policy is 14 days. Buyer is responsible for return shipping, which is only FedEx. Cost: oversized - $104.00, additional fee - $168.00, rush time of year - $80.00. I paid a total of $308 to return shipping on a $335 purchase.

Speaking with the service department is the worst experience I have ever had with any retailer. The person is the most condescending person I have ever delt with. They will not give you information for their corporate headquarters, and you cannot speak with them.

He actually called me a liar when he promised me a credit refund. I would suggest not dealing with Abani directly but through one of their retailers.St

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User's recommendation: Stay wawy

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