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We have paid the bill on time every month until a few months ago. We would log-in and pay the monthly amount, however when checking our bank statements, they would take out 3 times that amount. When called to question them on their actions, they had no real answer. They would charge you the full amount of what you charge that month on top of the what ever your monthly bill is. Pretty sure that's illegal. The only way to get around this illegal...
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#1000468
21st December 2015 as advertised turn win your Gallaxy 5 and pay $0 for 18 months and $5 for 6 months so that would be a $30 Samsung 6. The cell phone vendor looked at my phone then asked if it was good I said yes. I mailed my Samsung 5 to the address they gave me. about a month later they said the warehouse said the phone I mailed was water damaged and would not honor the promotion. I asked for my phone back but they said they couldn't do that...
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1.0
I didn't like
  • Nobody would return my calls after i informed them
#983901
Purchased Ipad minis on November 25, 2016. After many calls and emails, I received call from Escalation Department regarding unavailability of items. I was offered replacements. The first item ran out of stock by the time my order was placed. So, I accepted the second item offered as long as shipping was expedited. Once again, called and emailed regarding replacement Ipads. No response from customer service was received. Yesterday, checked...
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Aafes Exchange Staff Review

#807260
2.5
Manager lady Aylin think she is super slick.... Made a complain..... Worst costumer service ever....
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Other product Review

#800365
2.3
New operating hours at the hickam exchange are totally unsat ! 10 - 6pm 7 days a week not everyone has an 0800 - 4pm work schedule. Then you come to the food court at 6pm and while you are eating they are sweeping and mopping the floor - with half the area blocked off - and you wonder why folks just close the doors - and you wonder why folks shop at the Pearl Harbor navy exchange
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Other product Review

#767691
4.0
Gas prices Langley AFB. GAS PRICES ARE SET AT $1.76 off base most are in the low 1.60 or less. Station manager adviseded prices are based on local survey. Was this sutvey in Alaska. Seems like rhere is some dead fish at AAFES. Please advise TJPWhite@hotmail.com
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furniture Review

#766334
1.0
Horrible!!! Had furniture priced and advertised crazy cheap- allowed over 5,000 people to order and then cancelled all the orders and referred to it as a "glitch" in the system. I don't know of any company who wouldn't honor their advertised price. False advertisement all the way.
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I ordered three items for my wife for Christmas on 28 November. These items have not shipped and today is 23 December. Numerous calls to AAFES Customer Service has brought nothing but false promises. I have spoken to managers, wrote emails and numerous phone calls and received nothing. While speaking with the customer service personnel and higher level managers they tell me the issue will be addressed within 24 hours and I will receive a phone...
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3.0
I liked
  • Affordibility
I didn't like
  • Customer service
#978955
On my lunch hour I took a purse to exchange at the Exchange on WPAFB. I had bought my daughter a Dooney & Bourke purse for Christmas. I purchased this purse on Black Friday when there was a 25 percent off. My daughter did not like the color so I was exchanging it for a different color. Both purses were identical and the same price except for the color. The purse that I wanted to exchange still at the tags on it and the paper inside and I had my...
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Anonymous

Anonymous That's what we serve for I guess. The benefit to get ripped off. Hubby bought me a Fitbit for Christmas, but got a size small wrist band, I need a large. Took it back yeste...

I didn't like
  • Exchange policy at wpafb
#978053
Here is a copy of the e-mail I just sent the CEO I am writing to express my extreme dissatisfaction with a recent purchase. Here is a time line of events. November 10, 2016 – we purchased: 1. The “Signature Design by Ashley Ledelle 5 pc. Bedroom Set, ITEM #: 6322344 in the King size, cost $3279.00 2. An additional “Signature Design by Ashley Ledelle Nightstand, ITEM #: 6322616 cost $439.00 3. Signature Design by Ashley Ledelle Upholstered...
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Anonymous

Anonymous Update AFEES made this right for is. The VPN of marketing called me personally after I basically e-mailed the "C-Suite."
They sent 2 fabulous employees from Sears who picke...

1.7
I didn't like
  • False coupon
  • Customer service
  • Aafes ignorance
#959046
Yvonne Bays has been found on the internet for pleading guilty to selling $400,000.00 worth of prescription drugs on line. So how does she own barber shops in Leavenworth & Leonardwood? Plus she threatens her employees if they even speak to Aaeffes management that they get fired & believe me they do!!! Below is proof of her guilty plea & a copy of an emai sent to me threatening me if I talk to an Aaeffes employee that I will lose my job. Her...
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Anonymous

Anonymous I agree with you. Why let a criminal contract a barbershop on post. But you can't hire a felon to be a barber. I will share this and let everyone know what safes is doing

#957953

Resolved 100% full

I went to the Charleston AFB today and the main exchange today to get some Sugar Daddies. After buying the candy I took it to the car and my girl friend it was melted and all fused together. It was only a $1.29 and I went back in to please her and get some better candy. As usual I had to wait the customary 10-15 minutes and upon presenting my ID they could not verify it, I gave them a second ID and they finally tell me their system is down. ...
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I went to your exchange store in FT JACKSON SC and i could not buy over 100 dollars worth of items because you require the Military ID It was Family Day and i could not buy any of your items including postcards and army merchandise because you need Military ID I would understand on non Family Day But it was Family Day and i could not buy 100 dollars worth of items due to your bad policy requiring the Military ID you dont have signs saying you...
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Anonymous

Anonymous They don't need to post signs it's common sense you are on the federal installation you do not have federal ID so why would you be able to shop where it's federal even though ...

1.0
I liked
  • Prices
  • No tax
I didn't like
  • Poor customer service
#901120

Contact Aafes Exchange

Headquarters Address:
HQ AAFES
3911 S. Walton Walker Blvd.
Dallas, TX 75236-1598
Phone:
(800) 527-6790
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I do not understand why AAF ES allow SoftBank to miss lead and in cases flat out lie to customers on base! When my wife first got to Yokota AFB she was told our American iPhones would not work in Japan! However upon my arrival as soon as she handed me my new phone I pull the Sim card out and put it in my phone from United States and guess what, it worked! However the major complaint I have here is that we had a two-year contract with...
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#867172