Amrom Ygc
map-marker Cassville, Wisconsin

Keypad is not working

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Keypad at Lansing Kansas location is not working, and I need to get my kids Christmas presents out of there tonight
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Champange H

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Verified Reviewer
| map-marker North Las Vegas, Nevada

Bad customer service and false information

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AAA Storage - Bad customer service and false information
AAA Storage - Bad customer service and false information - Image 2
I received a email to pay a certain amount and the woman who answered the phone wanted to argue with me and tell me I'm lying about the email sent then return around and try to text me a different dollar amount to pay please anyone who reads this don't use their facility they try to steal extra money and are very disrespectful and they don't ever answer their phone
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Preferred solution: To get them investigated

map-marker Moore, Oklahoma

Handycapped and feel fully taken advantaged of

I have a storage at aaa storage in moore ok, I just went to my storage and found out that my storage has been burglarized as well. I am handicapped and have had the storage almost 3 years. I went through a bad breakup after I fell 40 ft and got paralyzed and my son passed away 2014. So I fell from a bridge that was 40 ft High lost my legs. Lost my career because of my condition now. I worked for one of the top companies in the world. And I was good at it. This happened in 2010. I've been in a relationship for over 3 years at that point then I fell. 2014 I lost my son period from a drug overdose. 6 months later found out that my fiance is cheating on me. Suspected it and September found out about the person in October and we were over in November day before Thanksgiving. She was moved out by December 10th. Then posted on her Facebook in a new relationship since December 12th. Try to say she wasn't cheating. Anyway so I lost my relationship then lost my house. Had to move in with my ex in-laws. Went from making almost a hundred grand a year to making 19 thousand because of my disability. Had to move everything in the storage. Had friends and family move me. Are you packed up all nice and neat bought boxes and tape gun taped all my boxes put everything nice and neat in my storage I got sick was in the hospital almost all of 2015 and almost lost my life. Well I'm paying my storage every month so I'm counting on them keeping my things safe. Before it was Triple AAA storage it was Cowboys storage. AAA bought them out well they went to raising my rates every month period and added on insurance $10 extra a month for either 2500 or 3000 I didn't have any say in it I just paid it. They tried to jack up the rent on me like 30 or 40 extra dollars from what I was paying and I had a contract with Cowboys. I had to go to the owners of the company and tell him I'm not paying extra I didn't agree to Triple AAA's pricing and that I rented it through Cowboys and had a contract with them at a certain price. I told him I knew my rights and they could not just make my payments go up for no reason. Well they put the payments back where I started from but they added the $10 for insurance to cover loss. Which is not near what I have in it of course. Well me and a friend just went to my storage and my storage has been burglarized all my electronics games game systems cameras video quarters pictures DVD players. My son's things. My son that passed away his things that can't be replaced his pictures, video games, pc, we're were all stolen as well. When I went to tell the office manager about it they went to tell me that no one had been in it well I know better and I have witnesses because I had friends move my stuff in it for me since I was paralyzed. They help me pack and took it to the storage. Then they went on to tell me that they didn't have cameras in the back where my unit was. when I went to tell him that has been broke into they told me it hadn't been broken too and they would have known and I was the only one in that storage. I know better I didn't take anything out of my storage at all and it has been runs through and half my stuff is gone it's like an empty storage in the back and the storage was full. Someone help me what do I need to do about this because I want them to pay for my things. Please help please text me at 405 735 ****. I need to know the right direction that I need to go and yes if there's a class action lawsuit I want to be in on it as well this is ridiculous absolutely I feel violated. the storage managers don't care at all and don't give a *** and I want them to pull the video tapes. I want to see. When I was getting a new key for my storage the man that work there is so rude and hateful I tried to tell him it been broken into then he said that they do have video tape. Me and my friend went all along the back storage units saw a camera but it didn't look like he could see my storage I want whoever did this prosecuted and I want my things back. Somebody please lead me in the right direction.
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Reason of review:
Poor customer service

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