New Reviewer

Very poor fabrication, bad installation, NO customer support

AAA Granite badly cut our stone after taking flawed measurements, and had to re-install our counter just days after the original installation. This fix left gaps at the corners which had to be covered up with a thicker backsplash. They destroyed the best part of the stone, using up the entire slab and ruining the area that was to have been a bathroom vanity, which they have now tried to sell us at 4X the cost of the piece we had selected. Their cutting and seam pattern for the stone was absolutely the worst possible- leaving a seam running right through the middle of our kitchen sink- which was left unsupported, and has now shifted accordingly. So we have an unsightly and very sharp edge right in the middle of the fron of the counter, which has become a gap at the back, which allows mold to grow. They have been absolutely horrible to communicate with. Another pissed-off review mentioned that it is a cell phone and a girlfriend- trying to get a return call from AAA Granite is a near impossible task- they only call when you threaten to take action, and then spin stories about all the difficulties of their business, and do nothing to solve the problems that they have created. If all you want is cheap, and you don't care about right, on-time, or on-going support, AAA Granite might be somebody to consider. If you plan to use your home for more than a month or two, if you want to avoid repairs, poor craftsmanship, terrible customer service, and flat out lies- then you should consider taking your business elsewhere.
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ID
#624750 Review #624750 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Bad layout and design
  • Poor workmanship
  • Run around on getting service
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Fix it. Fix it now.
New Reviewer

This guy is lier cheat and a thief

AAA Granite and Marble - This guy is lier cheat and a thief
He stole two slabs of granite worth $4800 and badly fabricated the rest with poor installation even putting seams where there was no support. This guy is a criminal. Please beware of his tactics and soft talking non sense, the moment you sign your name on the doted line he will try to *** over, he is nothing but a cheap salesman who owns nothing but a phone line, he has no fabricators, installers or workers except of his girlfriend if that counts, I am about to sue his pants off for all he has done to so far.
View full review
ID
#462124 Review #462124 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$4800

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