AAA Car Care Plus

Good evening, I have been a AAA member since 2000. Ive used the service at various times. This recent occurrence was on 09Jun23. We had an appointment for 10am est. We dropped off our vehicle at approximately 9:55am. for an oil change, tire rotation, and to make a repair on one of the tires that would Loose air weekly. We received a notice from the AAA car care center that out vehicle was ready for pickup. I spoke with Connie and she stated that the only thing of concern with our vehicle was that the air filter needed to be changed and that they could not find anything wrong with the right passenger rear tire. I arrived at the car care center at approximately 4:50pm est. Connie the person that checked us out stated the services that were performed. She stated, the oil change, tires were rotated, and the air filter was changed. When checked our vehicle, I noticed that the tires had NOT been rotated. I confronted Connie of my findings. She stated that she trust her guys and the service had been performed. At that time, the technician who supposedly preformed the service was now in front of us. He didnt say anything otherwise. She offered to have the vehicle pulled back in and to have the tires rotated. I said to her, my concern is that this service is, was advertised, besides, our vehicle had been there a great part of the day and for me now have to wait for what should have done, was now a waste of my time. Im curious if even the tire was checked and the filter was changed. FALSE ADVERTISEMENT and BAD BUSINESS PRACTICES. 4618 Atlantic Ave Raleigh, NC.

I came in with a coupon for Oil Change, Tire Rotation &;;;;;;;;;;; Free Digital vehicle inspection & safety check for a total of $39.99. At the time, I hadn't read the full details of the service and what it included. But, I asked how much would a diagnostic cost me---Rep Daniel - P67297 told me $119. We've been members of AAA for over 10years and never used this facility. So, wife wanted to try it out with the coupon. When, I picked up my car, I paid for the service and left. I was not pleased with the extremely high balance of $191 for services that was supposed to be $39.99 not counting misc fees. I don't like to squabble over a bill in public. But, when I got home I went over the coupon and invoice more thoroughly, and I noticed I was charged $135 for the diagnostic, and for 8.5 quarts of oil. When I called in to complain, I was told, that was a non-member charge and it shouldn't have been applied. The rep said he would take care of it, and credited me the difference of the pricing. But, the coupon also said I should've gotten my tires rotated, which it was not even suggested by the rep, and that the free digital inspection (which I thought was a diagnostic --The word-play here). I tried to get an explanation for the omission from who I was talking to, but the rep was over-talking me and becoming short, so I asked for a manager, he said he was the manager, I asked for his name, and he said Jim Casol. I got upset because he started going back and forth with me and used a curse word about the situation and He stated, if I'm going to use that language I going hang up. And he just hungup on me. I immediately called back and got a Joe (totally opposite character), he tried to explain to me the charges, he apologized for the previous miscues in the whole invoice, he took ownership of the called and tried to help as much as he could. He tried to assure me that if I gave the shop another chance that I wouldn't feel so bad about doing business with them again. I assured him that I would NEVER use that facility again, because it's not the omission, slip-up, or big thumbs of the rep that charged me as a non-member when I'm a member, or the rep not explaining to me what the services of the coupon entailed and what would my potential charges be based on the service a breakdown of my charges, No, it was the way the manager spoke to me, as a potentially new customer, he over=talked me, he basically argued with me about the charges, and he told me it was not his reps fault that I didn't tell him what I thought the coupon covered. (free digital inspection - is not a diagnostic). And then when I attempted to remind him I was an adult and a customer, and I used a curse word, he took that as an opportunity to get me off the phone-hung upungup on me! When I called back I got Joe, who should be the manager at this shop, because he knows how to talk to people, accept ownership of mishaps and try to resolve the grievance in real time. He also gave me the number of Ron -District manager when I asked for Jim's bosses name. I believe you have one time to make a good impression, and AAA Car Care Plus 063 Johns Creek, dropped the ball on this one. I will Never recommend this facility to anyone based on the Manager Jim Casol, the service there after starts with NeDdddhim.