Falsely advertised /Threatened Penalty payment not in contract
AAA-1 Roof Care of Woodinville falsely advertised the house would be "washed" as part of roof/gutter cleaning process. This add reels in the customer with an expectation they have no intention of providing. Actual estimate indicates house will be rinsed of debris from roof cleaning. When cleaning technician arrived, I verified the descrepancy and was told that customers often complain to him of this I challenged Karen, the office manager on the discrepancy of language and expectation. When I tried to cancel the cleaning on scheduled day, August 16 2011, I was threatened with a $150 fee. No such fee is mentioned anywhere in the advertisement or any other paperwork provided to me by the company.
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