Douglas S Wme

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My website is screwed up AGAIN and your techs refuse to give any help.

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1.1
Hello, I got an email from you guys yesterday saying i need to upgrade to opencart 3.0.3.7 Like a dumbie I believed you knew what you were talking about so I followed the instructions in your email. After I finished opencart gave me the msg that the install directory was still there and should be deleted. Your website said to post that msg in a public forum. But not wanting details that affect the security of my website out there for the world to see I emailed you guys. BAD MOVE. DON'T EXPECT CUSTOMER SERVICE IF SOMEONE NEEDS TO PUT DOWN TRHEUR COFFEE!!!! I went t login to my website (https://thepricesource.com/ ) but was not able to do so. I thought ok maybe the new version screwed my password. So I asked for a new one and put in my email for one to be sent to me. https://thepricesource.com/admin/index.php?route=common/forgotten your page at that address says " Warning: The E-Mail Address was not found in our records, please try again!" what gives????? my login does not work, my email address is not found. Who did what and how long will it take you guys to fix it? I have NEVER received any help from the techs at a2hosting. All I have ever had is grief, runaround, excuses, and straight out BS. We can't do *** because of an open ticket. I escalated your request. anything at all except how can I help you? I did a backup of the site before it was updated. They should be in the root folder of the domain. Put it back to opencart 3.0.3.6 if that helps? I am so tired of the aggravation my wife is insisting that I talk to an attorney and sue you for lost income, pain and suffering, mental anguish, on and on. Either fix it or scrap my account and return my money and let me and my domain name go elsewhere. I am tired of NEVER getting service, always getting excuses, and no one doing spit. As far as I am concerned I will put on every social media channel out there how a2hosting is the pits and your service is trash. i am tired and annoyed and very angry at the customer abuse I am having to go through to beg and snivel and grovel to get anything out of you people. As far as I am concerned things get fixed or I speak to an attorney and let him start to scream.
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Loss:
$185

Preferred solution: Full refund

User's recommendation: stay far away. go anywhere else.

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Dave S Rxs

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I fired A2 for poor sevice

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2.6
I fired A2 Hosting for poor service after being a customer of theirs for 55 months. The reason I quit using A2. I received email notification on 10-16 that my email service was suspended due to a large volume of spam mail. Our company email account got hacked. I contacted A2 support when I received the notification. Support told me to clear out the fake emails, change the password, and they would remove the suspension. I did as they requested. I received confirmation they would lift the suspension. The next morning I didn't check my email because I was with a client. I get a call from my office tell me our email wasn’t working. My office has multiple (6-8) phone and email conversations with the A2 support team. They promised they would resolve the problem. My office had to follow up numerous times because they weren’t honoring their commitment to fix our problem. I arrived back in the office on the morning of Oct 18th to discover our emails were still not working. I called and left a voicemail for the CEO, Bryan Muthig. Bryan did not return my call, but our email was working within an hour. There is a lack of consistent service at A2 because of the lack of ownership on some of the people on the support team; due to lack of training or really don’t care about the customer. I’ve had poor service experiences with their support team in the past, but I wasn't willing to take the time or make the investment to switch to another provider. This experience was the last straw. It cost my company time, money and the reputation with clients when we weren’t responding promptly.
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Loss:
$177
Cons:
  • Lack of consistent service
Reason of review:
Poor customer service
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