Michael M Mol
map-marker Staten Island, New York

They sent wrong part and wouldn’t take back .

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1A Auto does not get the right part that you need, and they have a strict 60 day return policy even if they send the wrong part. Granted that I purchased the part more than 2 months ago, I purchased the part at the height of the Pandemic. I lost family members. I tried to explain to a women in customer service what has happened and that I was just able to get a mechanic to do the repair. It was for a front driver side window Regulator, when I took the part to the mechanic the electrical terminal didnt match. I informed the woman that I also was in the hospital for a heart condition. I usually did repairs on my own but being old and handicapped didnt matter to the women. I guess so people are just cold hearted. I had to go to auto zone because the mechanic had it all disassembled and it was going to rain and I dont have a garage the rain is one problem but leaving a car on the street with no window isnt a good idea. Actually Auto Zone Was cheaper for the part then A1. I was even going to take a store credit for the part and she kept on saying its our policy to only take or replace parts Within the 60 days even if they sent a part that didnt match your vehicle. I advise people to go to brick and mortar stores such as Auto Zone and you will get the right part cheaper then what A1 advertised. Please tell all your friends and family not to purchase parts from A1. They apparently dont give a damn about their customers
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User's recommendation: No would never recommend

Keene J
map-marker Tallahassee, Florida

A1 Parts and Preformance Wiped Out My Trannie!

I carried my 1978 Yamaha 1100XS "which is a True OEM numbers matching Antique" to A1 Parts and Preformance for a simple syncing of the carburators and general tune up. They did the cleaning and syncing of the carbs then decided to take my cycle for a test run before going over the rest of the bike and doing the tune up,"note my motorcycle was running and rideable when i took it in just needed servicing after sitting up all winter" Then the shop called me stating that there may be a problem with my bike. It seems that taking my cycle for a test run around the parking lot of thier establishment was not proving enough as to how well it was running so the mechanic "I use this term loosely" dicided to take a run down the street. He pulled up to the street side then was on his way 1st gear cool,2nd no problem, lets Pop the Clutch into 3rd and see what this baby will do. Snap goes the shifting forks locked the Trannie Up... The owner say's his man may or may not be responsible and that until they rip my engine apart and find out just what the problem is he's not going to gaurantee anything and that he will need $600 upfront to cover the cost of ripping it apart. All I can say is Ride Your Own Bike!!!!!!
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