Unethical and very overpriced
One day, our garage door decided to stop working and upon inspection, it appeared it was the garage door spring that was broken. Calling a few companies, I happened to land upon A1 Garage Door, a company that has "wonderful" reviews (more on this later). Calling in, they were fast, friendly and had someone out within 2 hours... great! I will give them an A+ here. Here is where things started to fail... 1. The technician immediately noted the garage door spring was broken and said they had two options, a cheaper option around $300? maybe and a "lifetime" spring that would cost close to $600. OUCH! $600 for a stupid spring? THIS DIDN'T include labor. A spring should cost no more than $100 and they know this. 2. Next, after the springs were replaced, he found a myriad of problems... the bearings, the rollers, the cable and the brackets, all to the tune of $1,300 for stupid repairs. Seeing they had good reviews, I went ahead with the repairs, only to find out later I could have purchased a brand new door for this price. Jokes on me. He felt bad so he decides to throw in a tune-up for free, which basically entailed a few pumps of spray in the tracks... Thanks. I'm furious about this and am now letting the world know to avoid this rip-off. I can only imagine what they do to 89-year-old women. Here's WHY you do not choose A1 Garage Door upon my inspection: A. They hire an outside reputation company and almost all of their reviews are fraudulent. Don't believe me? Go to their Google reviews and look at how many 5 star ratings they received. I reported their AZ profile and Google worked with me to delete all of the suspicious reviews, which brought them down to a 1.7 out of 5. WHAT HAPPENS NEXT? The company posts 20+ reviews in 24 hours. 20 people DO NOT post 5-star reviews in less than 24 hours. Aside from Google, please go to the Yelp "not recommended" reviews to read the same problems I had. Again, they use the help of outside services to help them receive these wonderful reviews. B. The company is highly overpriced. As I said, they run the biggest scam in the book, offering you lifetime parts. What you have to know if you have to pay more than $100+ to have them come back out and replace it when another shop could have done the entire repair for that price. Remember, they have to stay in business.
A1 Garage Door Service Garage Door Repair
- Managers will not follow up
- Unethical practices
Reason of review
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