A Pup Above
A Pup Above Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A Pup Above has 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Quality food, Quality product.
Cons: Delivery was difficult a customer service unreachable, No order updates and cannot reach a customer service representative, Poor customer service.Recent recommendations regarding this business are as follows: "Caution navigating the company but product is good!", "Caution".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A Pup Above has 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Quality food, Quality product.
Cons: Delivery was difficult a customer service unreachable, No order updates and cannot reach a customer service representative, Poor customer service.Recent recommendations regarding this business are as follows: "Caution navigating the company but product is good!", "Caution".
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Los Angeles, California
I put in for an asap order twice by accident
No customer service available. Waiting to hear back. I have 2 charges on my account and I need to cancel one them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Requesting a Refund
Once I was able to talk to a customer service representative, my problem was resolved. The customer service representative was very professional, had excellent communication skills, and she is an asset to the company.
When I tried to send an email through the online site,I could type in the information, but there was no “send” option that Icould find. So I finally found the customer service phone number, left amessage, and when they called me back, the problem was resolved.
Im sorry, but my Siberrian Husky wont eat the food. Ive tried each variety with no success.
My negative review is only because trying to contact customer service online didnt work for me until after 20 minutes of attempts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order paid for but not received
Finally delivered the product.
Finally received my order. Delighted with the quality of the foodmy dogs had zero difficulty transitioning to the dog food and they LOVE the taste!
No GI issues at all.
Very happy with the dog food, once it finally arrived. Thank you!
- Quality food
- Delivery was difficult a customer service unreachable
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid for but not received
Hard to get delivery and impossible to reach anyone at the company if you have any problems. Product is great IF you get it, incentives offer great discounts, but it can be a hassle to deal with this company. Giving them the benefit of the doubt, it could be growing pains of a small startup or more of an ongoing thing I dont know!
- Quality product
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Caution navigating the company but product is good!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid for but not received
Ordered on 11/14. Now on 11/28, Ive received no word about shipment or even preparing for shipment.
Cant reach any customer service person. No reply to emails.
Order is paid in full but then not a word, no reply to emails or calls, very disappointing and frustrating. A pup above falls waaaay short
- No order updates and cannot reach a customer service representative
Preferred solution: Full refund
User's recommendation: Caution
Santa Barbara, California
Checking on my dried food!
I have already explained! Why is it so hard to get in touch with you,???
Please contact me helen morris 310 694-****! My Son Haldane Morris orders for me His email is Haldanemorris@***.com please advise his phone number is 310 733-**** Please skip next delivery of wet food we have too much!
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