A Pup Above
A Pup Above Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A Pup Above has a 3.3 star rating from 6 reviews; sentiment is mostly neutral with praise for quality food but recurring fulfillment and support issues.
Key Takeaways for Future Customers
- Product quality and taste are repeatedly praised; many reviewers recommend buying in store when possible.
- Watch subscription and auto-ship settings; pausing or cancelling can be difficult.
- Expect medium pricing with occasional discounts and special offers.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery, order fulfillment errors, billing and refund problems.
- Poor customer service accessibility and no reliable contact number reported.
Positive Feedback
Customers value the quality product and diversity of offerings; dogs generally accept the food and transition well.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A Pup Above has a 3.3 star rating from 6 reviews; sentiment is mostly neutral with praise for quality food but recurring fulfillment and support issues.
Key Takeaways for Future Customers
- Product quality and taste are repeatedly praised; many reviewers recommend buying in store when possible.
- Watch subscription and auto-ship settings; pausing or cancelling can be difficult.
- Expect medium pricing with occasional discounts and special offers.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery, order fulfillment errors, billing and refund problems.
- Poor customer service accessibility and no reliable contact number reported.
Positive Feedback
Customers value the quality product and diversity of offerings; dogs generally accept the food and transition well.
Blackwood, New Jersey
Order recd after subscription canceled
They have never contacted me. There is no customer service number.
They did not honor my subscription cancelation and shipped me another order for 160.00. No response to my email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Kingstown, Rhode Island
Order fulfillment nightmare
- This is the only raw dog food my dog will eat; quality is good.
- Order fulfillment is terrible: wrong items, duplicates, and no refunds.
This is the only raw dog food my dog will eat, so I have no issues with the quality. The problem is their order fulfillment is nightmare.
I've placed 4 large orders with A Pup Above and it has been wrong three times. Once I ordered 4 7lb bags of food and they only sent me one, even though the receipt and label state 4 bags. Once their system glitched and told me there was an error when I placed an order (but placed it anyway) resulting in a duplicate order that they do not allow returns or refunds for (so I overspent my budget by $300 for the month).
Twice they have included the wrong flavor of dog food and I've just been stuck with it, because, once again, they don't accept returns or issue refunds. Absolute nightmare of an order fulfillment system they have over there, but good dog food...
User's recommendation: Purchase it in a physical store instead of online if you have the option.
Need to cancel my subscription
- Customer wants to pause their subscription for months while away.
- They couldn't pause on the website and want someone to contact them at 646-491-****.
Is very frustrated. I'm trying to pause my subscription because I'm going away, and I have already plenty of food for my dog.
I was not able to do it on the website and it's so hard to speak to someone to be able to assist me so I can be able to pause it for a couple of months.
I would've-love someone to reach out to me at 646-491-**** Jenny Gonzalez. Thank you !
Los Angeles, California
I put in for an asap order twice by accident
No customer service available. Waiting to hear back. I have 2 charges on my account and I need to cancel one them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting a Refund
- My Siberrian Husky won't eat the food, despite trying every variety.
- Online customer service was hard to reach and took about 20 minutes.
Once I was able to talk to a customer service representative, my problem was resolved. The customer service representative was very professional, had excellent communication skills, and she is an asset to the company.
When I tried to send an email through the online site,I could type in the information, but there was no “send” option that Icould find. So I finally found the customer service phone number, left amessage, and when they called me back, the problem was resolved.
Im sorry, but my Siberrian Husky wont eat the food. Ive tried each variety with no success.
My negative review is only because trying to contact customer service online didnt work for me until after 20 minutes of attempts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order paid for but not received
- Delighted with the quality of the food.
- My dogs had zero difficulty transitioning to the dog food and love the taste.
- No GI issues at all.
Finally delivered the product.
Finally received my order. Delighted with the quality of the foodmy dogs had zero difficulty transitioning to the dog food and they LOVE the taste!
No GI issues at all.
Very happy with the dog food, once it finally arrived. Thank you!
- Quality food
- Delivery was difficult a customer service unreachable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid for but not received
- Delivery is hard and support is hard to reach.
- The product is great when you receive it.
- Incentives offer discounts.
Hard to get delivery and impossible to reach anyone at the company if you have any problems. Product is great IF you get it, incentives offer great discounts, but it can be a hassle to deal with this company. Giving them the benefit of the doubt, it could be growing pains of a small startup or more of an ongoing thing I dont know!
- Quality product
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Caution navigating the company but product is good!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid for but not received
- Order placed 11/14 with no shipment updates as of 11/28; paid in full.
- Cannot reach customer service; emails and calls go unanswered.
Ordered on 11/14. Now on 11/28, Ive received no word about shipment or even preparing for shipment.
Cant reach any customer service person. No reply to emails.
Order is paid in full but then not a word, no reply to emails or calls, very disappointing and frustrating. A pup above falls waaaay short
- No order updates and cannot reach a customer service representative
Preferred solution: Full refund
User's recommendation: Caution
Checking on my dried food!
- Contact: Helen Morris, 310-694-****.
- Son Haldane Morris orders; email Haldanemorris@***.com; phone 310-733-****.
- Skip next wet food delivery.
I have already explained! Why is it so hard to get in touch with you,???
Please contact me helen morris 310 694-****! My Son Haldane Morris orders for me His email is Haldanemorris@***.com please advise his phone number is 310 733-**** Please skip next delivery of wet food we have too much!
Companies Similar to A Pup Above
PetPlate
“I cant login to order my Dog Food. I tried calling, but he said she wasnt accepting any calls so how do...“
The Native Pet
“Question regarding charges about our recent purchase of Native GUT health for our dog. The credit card...“
Harringtons Pet Food
“They ignore changes you make to your subscriptions and keep sending what you haven't ordered. Don't...“
Ollie
“After the trial period that cost $15, they charged my card of file $232 for a FULL MONTH OF FRESH FOOD!!...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.