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A Pup Above

A Pup Above

apupabove.com
What is your customer experience with A Pup Above?

A Pup Above Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • A Pup Above has 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Quality food, Quality product.
    Cons: Delivery was difficult a customer service unreachable, No order updates and cannot reach a customer service representative, Poor customer service.

  • Recent recommendations regarding this business are as follows: "Caution navigating the company but product is good!", "Caution".

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order customer service customer service food dog food reply word frustrating shipment
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Anonymous
map-marker Los Angeles, California

I put in for an asap order twice by accident

No customer service available. Waiting to hear back. I have 2 charges on my account and I need to cancel one them

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Carol U Jzz

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Verified Reviewer
| map-marker Atlanta, Georgia

Requesting a Refund

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Updated by user Mar 29, 2024

Once I was able to talk to a customer service representative, my problem was resolved. The customer service representative was very professional, had excellent communication skills, and she is an asset to the company.

When I tried to send an email through the online site,I could type in the information, but there was no “send” option that Icould find. So I finally found the customer service phone number, left amessage, and when they called me back, the problem was resolved.

Original review Mar 25, 2024

Im sorry, but my Siberrian Husky wont eat the food. Ive tried each variety with no success.

My negative review is only because trying to contact customer service online didnt work for me until after 20 minutes of attempts.

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Resolved
Valerie G Obm

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Verified Reviewer

Resolved: Order paid for but not received

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Updated by user Dec 17, 2023

Finally delivered the product.

Original review Dec 17, 2023

Finally received my order. Delighted with the quality of the foodmy dogs had zero difficulty transitioning to the dog food and they LOVE the taste!

No GI issues at all.

Very happy with the dog food, once it finally arrived. Thank you!

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Pros:
  • Quality food
Cons:
  • Delivery was difficult a customer service unreachable
valerie g Ixa

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Verified Reviewer

Order paid for but not received

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Hard to get delivery and impossible to reach anyone at the company if you have any problems. Product is great IF you get it, incentives offer great discounts, but it can be a hassle to deal with this company. Giving them the benefit of the doubt, it could be growing pains of a small startup or more of an ongoing thing I dont know!

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Pros:
  • Quality product
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Caution navigating the company but product is good!

GV G Yty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order paid for but not received

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Ordered on 11/14. Now on 11/28, Ive received no word about shipment or even preparing for shipment.

Cant reach any customer service person. No reply to emails.

Order is paid in full but then not a word, no reply to emails or calls, very disappointing and frustrating. A pup above falls waaaay short

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Loss:
$68
Cons:
  • No order updates and cannot reach a customer service representative

Preferred solution: Full refund

User's recommendation: Caution

Marien Kjl
map-marker Santa Barbara, California

Checking on my dried food!

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I have already explained! Why is it so hard to get in touch with you,???

Please contact me helen morris 310 694-****! My Son Haldane Morris orders for me His email is Haldanemorris@***.com please advise his phone number is 310 733-**** Please skip next delivery of wet food we have too much!

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