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A Plus Stone

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A Plus Stone Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Overall Customer Rating and Sentiment

Customers rate A Plus Stone as medium-priced, praise the website, and report negative experiences with customer service and limited product diversity.

Positive Feedback

Reviewers value the company website and find pricing to be at a medium level for countertops and related services.

Negative Feedback / Risk Areas

  • Multiple reports of poor customer service and confusing pickup interactions highlight A Plus Stone customer complaints about staff communication.
  • Language barriers and delays in releasing items to contractors caused extra trips and project delays.

    • Key Takeaways for Future Customers

  • Read A Plus Stone reviews before ordering to set expectations for service and pickup procedures.
  • Confirm sink and countertop pickup arrangements and contacts in advance to avoid delays.
  • Expect medium pricing and verify product diversity matches your needs.
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    Anonymous
    map-marker Coquitlam, British Columbia

    Bad service

    stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
    1.6
    AI Highlights
    • - Contractor fell ill and died; countertop was purchased.
    • - Jim and Richard gave mixed directions; sink obtained after Michael's stepson intervened.

    My contractor purchased countertop and sink from a plus countertops I paid to my contractor Micheal. Micheal got sick and passed away.

    When I came to A plus stone to pick up countertop and the sink the guy whose name is Jim was so difficult to give me my stuff. He was sending me to a guy Richard who doesn't speak English to ask for my countertop. I had many unsuccessful trips there and even my new contractor tried. Finally Richard gave me my countertop, but he didn't give me the sink.

    "Go talk to Jim" was all he could say on English. Countertop was already cut so I could only use the original sink and they didn't want to give it to me. Jim was sending me to Richard who didn't speak English and Richard would tell me and my contractor "go see Jim".

    At the end I contacted Micheal's step son who talked to Jim and then I got my sink too. Beware people.

    Cons:
    • Everithing
    Reason of review:
    Poor customer service

    Preferred solution: Let the company propose a solution

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