A Plus Installation Of East Hartford Reviews
A Plus Installation Of East Hartford Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment: punctual arrival contrasted with strong concerns about overcharging and poor follow-up in A Plus Installation Of East Hartford reviews.
Positive Feedback
The crew showed up within the agreed time frame and completed the installation promptly.
Negative Feedback / Risk Areas
- Reports of being charged excessive fees and upsold on a device claimed as a town-code requirement.
- Customers cite lack of responsiveness when disputing charges, contributing to recurring A Plus Installation Of East Hartford customer complaints.
- Issues center on billing transparency and weak customer service follow-up.
Key Takeaways for Future Customers
- Get written estimates and verify any code claims independently before agreeing to extras.
- Document work and receipts to support refund or dispute requests if billing issues arise.
- Consider confirming installer arrangements when hired through a retailer to avoid responsibility gaps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment: punctual arrival contrasted with strong concerns about overcharging and poor follow-up in A Plus Installation Of East Hartford reviews.
Positive Feedback
The crew showed up within the agreed time frame and completed the installation promptly.
Negative Feedback / Risk Areas
- Reports of being charged excessive fees and upsold on a device claimed as a town-code requirement.
- Customers cite lack of responsiveness when disputing charges, contributing to recurring A Plus Installation Of East Hartford customer complaints.
- Issues center on billing transparency and weak customer service follow-up.
Key Takeaways for Future Customers
- Get written estimates and verify any code claims independently before agreeing to extras.
- Document work and receipts to support refund or dispute requests if billing issues arise.
- Consider confirming installer arrangements when hired through a retailer to avoid responsibility gaps.
Hartford, Connecticut
Rip-off, they have a history
- - Forced leak-shut off device for $585, claiming town-code.
- - Device cost $197 at Home Depot; 10-minute install billed $388.
This company (A-Plus Installation LLC, based in East Hartford, Connecticut) installed my water heater as a Sears Contractor. Upon arriving, they forced me to install a leak-shut off device for an additional $585.
They claimed it is town-code requirement, and also says there is no cheaper alternative. Afterward, I checked CT plumbing codes, and nowhere in the file was found such a code. I also found the same device cost $197 in home depot, and the installation of the insert (as part of the water heater process) took no more than 10 min – I watched them do it – they charged more $388 for a 10 min work !!!
I called Sears – Sears says I have to address the issue with them (this is ridiculous in another light – Sears hired them I did not, I hired Sears, so stay away from Sears installation). I called A-Plus Installation LLC, based in East Hartford, Connecticut and asked which twon code they were referring – the secretory took message, but they never called me back.
I also asked the secretory who answered the phone why the 10 min installation of a $197 device cost $585 – she said they can charge how much they want!!!! –
This is a business that cheat (claim town code) and over charge.
Beware!! I also found similar complaint on BBB – so they have a history.
- Showed up within time frame
- Over charge
- Not responsive to dispute
Preferred solution: Full refund
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