New Reviewer

Worse than big banks

Dealing with this credit union is worse than dealing with a big bank. Customer service is severely lacking. This is not the right place to go to if you are wanting to leave your big bank in order to have a more human relationship with your account reps. They have a horrible website (even after being upgraded), they make it difficult to make payments on accounts and they make absolutely no accommodations for any members. Because their own website was not clear in how a fee would be charged in making a transfer to an external account, I ended up overdrawing an account by $3.00. This is the only time I've ever incurred any kind of fee for doing something wrong and it was simply a misunderstanding. Had I understood how the fee would be charged, I would have decreased the transfer amount by $3.00 in order to cover the fee. Since I did not understand, I was then charged a NSF fee of $35.00. With every big bank I've every done service with, the NSF fee would have been refunded in this scenario, but not with A+ FCU - no matter how many people I spoke to. That was upsetting but it was at least understandable. It turns out that because of that one error, A+ also disabled my ability to make any transfers to or from my accounts with A+ FCU to accounts with external banks. I tried to get this decision reversed so that I could continue to make payments on my loan accounts by transferring funds from another bank, but I was told that they would not reconsider the decision for at least 6 months...and at that point only "maybe" would they turn it back on. Seriously? Over a $3.00 misunderstanding? The message this sends to me is that they no longer want me depositing funds into my accounts without jumping through hoops (I am not local, so I cannot just walk into a branch). Because of this, I closed all of my accounts with A+ FCU except for one line of credit that I will have to pay off over several months. This past month, A+ "upgraded" their software, including their website. Although it looks a little prettier, it's still the same content that gives you little control over your accounts. Apparently in upgrading the software, they added a new fee of $7.50 in order to make a payment to an account over the phone. There was no notification sent out to members. This was confirmed with a customer service rep who stated that they are just notifying members as they call in. Since I am unable to transfer funds to the account, my only choices of making payments are to either call in or mail in. (There is not really a "pay online" option...it is solely through transferring funds between accounts and I've been cut off from this due to my $3.00 misunderstanding.) A+ FCU never issued payment coupons (and when I've asked for them, they have refused). I had called in some payments in the past with the only problems being having to wait for a long time to speak to someone and dealing with rude and incompetent phone service reps, so my plan was to call in payments. Since I did not expect this new fee and expected to call in my payment, I waited until the payment was due to call it in when I found out that I'd now have to pay an extra $7.50 in order to make the payment...or incur a late payment charge! This is awfully convenient to A+ as a way to create additional income on fees. I asked if there was any way to waive the fee considering the lack of notice and the inability to make a payment any other way than by mail and I was told that was not possible. There is no other creditor I've ever dealt with that had the inability to waive this type of fee as a one time courtesy, especially considering their own lack of notice. And $7.50!!! Really? That is quite steep for making a payment with my own debit card over the phone. I cannot wait to pay off this line of credit and get as far away from this credit union as possible.
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ID
#438960 Review #438960 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$43
New Reviewer

A+ Federal Credit Union is the worst

My car was financed by A+ Fed Credit Union and it was beyond a hassle every time I tried to pay them my monthly payment. They don't take payments online and when I called, often while in transit, they acted completely put out when I asked that they access my account via my social vs. my account number. Please, take my money! I was thrilled when my car was paid off so that I did not have to deal with them anymore. The irony....I constantly get offers for credit cards from them. Um, no thank you, I'll pass.
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ID
#327327 Review #327327 is a subjective opinion of poster.
Location
Washington, District Of Columbia

About

A Plus Federal Credit Union Privacy Policy
To read more: https://aplusfcu.org/privacy-and-disclosures
A Plus Federal Credit Union FAQ
To read more: https://aplusfcu.org/faqs/
Summary

A Plus Federal Credit Union is a not-for-profit, financial cooperative built on a philosophy of people helping people. The company was founded in 1949 by a group of 50 teachers during a picnic meeting at Zilker Park in Austin. Today A Plus Federal Credit Union has over 100,000 members in has dozen locations of Texas and being one of the largest Credit Unions in Texas. To be qualified for membership person should be an employee of qualified business or a member of qualified organizations or PTAs or join and support the A Education Foundation. Each member has one vote, regardless of share holdings, on the issues related to the organization.

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