A Pea In The Pod Reviews

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Wrong Shipment Address

I inadvertently selected the wrong city/state in drop down. Reported it immediately and it was never changed. Now the order is out for delivery. I have been on hold for customer service for an hour and FedEx won't let me change the address, it has to be done by A Pea in The Pod. I need to speak with someone immediately!

User's recommendation: Triple check everything. This company doesn't allow for human error.

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ID
#2330167 Review #2330167 is a subjective opinion of poster.
Location
Gate City, Virginia
New Reviewer

Bad customer service experience

Agree with the rest of reviews posted here; the customer service is really just awful. We ordered a dress for an event, with plenty of time, but it never arrived. The tracking marked delivered but we never received it. Once we relayed the information to customer service they said we had to wait 4 additional days before we could file a missing package dispute, even though the tracking number already marked delivered. In addition, there was no sense if urgency from the representative, in fact she was dismissive and appeared in a hurry to get off the line. Four days later we called to formally place the missing package request, and that was done quickly. But again, there was no sense of urgency from the rep and there was no real apology or something of that kind. A few days later we received an email saying our refund will be processed. No explanation, no apologies, no nothing. Bad customer experience all the way around.
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ID
#1062184 Review #1062184 is a subjective opinion of poster.
Reason of review
Problem with delivery

A Pea In The Pod Clothing Review

I've written to Pea in a Pod twice concerning several items that unraveled after one washing. I've received no response despite that fact that I've spent over $1000 with them.
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ID
#1013560 Review #1013560 is a subjective opinion of poster.
Product
A Pea In The Pod Clothing
Reason of review
Bad quality

A Pea In The Pod Customer Care Review from Washington, District Of Columbia

Hands down the worst online purchasing and customer service experience I ever had as a consumer. A Pea in the Pod/Destination Materinty must be operating out of a home garage in NJ by a staff of two who have no idea what they are doing. The company has no problem advertising and promoting items online that have been sold out; charge your credit card and take weeks to drop charges. Their returns process? A total nightmare. I was over their stupider and purchased designer jeans from Shopbop (which was such a breeze). The quality of the denim (same designer) was superior in comparison to A Pea in the Pod.
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ID
#852385 Review #852385 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
A Pea In The Pod Customer Care
Reason of review
Problems with payment
New Reviewer

A pea in the pod of inconsiderate ***

This company has the poorest most pushy customer service representatives known to the retail world. They are rude and clearly do not understand the concept of keeping their customers happy. I ordered a dress for a very important event and payed $16.00 for second day air only to find out they took 24 hours to process my order just from their systems. No where on the sight did it say this clearly, and it didnt matter that I ordered my items way before the end of their business day 48 hours prior to the date i was expecting my delivery. Not only did they not cancel my order after I asked them to, they didnt try to find a middle ground in ANY way, I just lucked out case closed and they responded to my emails in a very condescending manner. I definitely DO NOT RECOMMEND THEM!
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ID
#463613 Review #463613 is a subjective opinion of poster.
Location
New York, New York
Loss
$216

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