Wrong Shipment Address

I inadvertently selected the wrong city/state in drop down. Reported it immediately and it was never changed. Now the order is out for delivery. I have been on hold for customer service for an hour and FedEx won't let me change the address, it has to be done by A Pea in The Pod. I need to speak with someone immediately!

User's recommendation: Triple check everything. This company doesn't allow for human error.

View full review
ID
#2330167 Review #2330167 is a subjective opinion of poster.
Location
Gate City, Virginia
New Reviewer

Bad customer service experience

Agree with the rest of reviews posted here; the customer service is really just awful. We ordered a dress for an event, with plenty of time, but it never arrived. The tracking marked delivered but we never received it. Once we relayed the information to customer service they said we had to wait 4 additional days before we could file a missing package dispute, even though the tracking number already marked delivered. In addition, there was no sense if urgency from the representative, in fact she was dismissive and appeared in a hurry to get off the line. Four days later we called to formally place the missing package request, and that was done quickly. But again, there was no sense of urgency from the rep and there was no real apology or something of that kind. A few days later we received an email saying our refund will be processed. No explanation, no apologies, no nothing. Bad customer experience all the way around.
View full review
ID
#1062184 Review #1062184 is a subjective opinion of poster.
Reason of review
Problem with delivery

A Pea In The Pod Clothing Review

I've written to Pea in a Pod twice concerning several items that unraveled after one washing. I've received no response despite that fact that I've spent over $1000 with them.
View full review
ID
#1013560 Review #1013560 is a subjective opinion of poster.
Reason of review
Bad quality

A Pea In The Pod Customer Care Review from Washington, District Of Columbia