david b Muc

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Resolved: Web access problems

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Updated by user Apr 19, 2024

no refund has been offered as yet. the company admitted to a system error.

I am seeking full restitution for the $16k lost due to their system error. i have yet to hear anything concerning this.

Original review Apr 03, 2024
after 17 weeks of calling and still no resolution to problem. many promises, but still nothing. i'm not able to transfer assets between funds. no one seems to be able to tell mw what is going on. i feel they are holding my retirement hostage. the plan manager says they are working on it, for 17 weeks?. i feel they are not taking this issue serious. maybe i should contact an attorney and see if i can get results that way. i feel i have no choice but to report to better business bureau.
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  • Customer representatives are pleasant to talk to
  • Empty promises

Preferred solution: resolution to online transfer, case 2700155

User's recommendation: do business elsewhere

jamesonjill j
map-marker Monroe, Louisiana

A1 Company

I am a single mom that dosent have alot of money and know nothing about cars, i called alot of different companies looking for a transmission for my car, they wouldnt answer any of my questions and seemed like all they wanted to do was make a sale.I spoke with a man name Jim who was the owner of the company, he took time to listen to my needs and answer my questions and helped me get something within my budget, he also helped my find a mechanic in my area that would work with me on the repair cost, the mechanic is letting me make payments,I recommend adcock auto parts to everyone looking for parts, Jim is very helpful and went that extra mile to help me out, thanks Jim I appreciate all the help and will tell all my friends to give you a call...
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map-marker Norfolk, Virginia

A-1 American Stealing Money!

During the 100+ degree heat wave this summer, the AC unit at my house stopped cooling. I contacted A-1 American to come and fix the unit. They sent a technician to my house on Monday morning, July 26th. The service tech informed me that my capacitor needed replacing. This cost was $279.00, which also included the $79.00 service call charge. I approved that cost, and he fixed the capacitor - this took all of 10 minutes. He then informed me that my unit was low on freon, and it needed 1-3 pounds of freon to be brought up to snuff. This cost was $250.00. I declined to pay that amount, and I was warned by the technician that being low on freon is what caused my AC problems in the first place, and not adding the freon would result in other parts or possibly the entire unit breaking. Having worked with AC companies in my line of business, I realized that A-1 American's price for freon was high, so I again declined his service. I contacted a different company to come out and add freon to my AC unit. This company arrived on Wednesday July 28th. Their technician hooked all his equipment up to my unit, only to discover that my AC unit was not only NOT low on freon, it had perhaps TOO MUCH freon. I had to pay this other company a service call charge of $85.00 to tell me there was nothing wrong with my unit. A-1 American's technician was either going to charge me to do nothing, or charge me to actually add freon to my unit, thus over-charging the system, which would then cause it to not work AGAIN, and perhaps they would garner yet another service call from me to 'fix' it. I have contacted A-1 American several times a week since then (over 2 months ago), trying to obtain a refund. I am not asking to them to return the entire amount, only the $85.00 I had to pay the other company. I have spoken with the receptionist many many times, and have been told over and over again that I have to talk to 'Tabby'. Tabby never returned my calls, even though I have given my work and personal cell numbers. 1 month ago, I was informed that my refund had gone through the bookkeeping department, and my check was going into the mail that Friday. I never got the check - even though they had verified my address several times. When I followed up, I was then told I had to fax over all the tickets/work orders to prove myself. One month later, this was news to me. Finally, this week (2 months after the original call), I was told my check would be processed and I could come pick it up at their office this Friday Oct. 1st. Only on the morning of October 1st, Tabby finally returned my calls. She informed me that there was no way A-1 American was taking responsibility for this, I had no proof that the other companies instruments weren't off calibration, it was my choice to have another company come out. When I tried to explain that their technician is the only reason any of this happened, I was rudely rebuffed and told "so sad, too bad, you're not getting any of your money back". I feel duped and taken advantage of, and I feel that their technician (most likely a sub-contractor) was basically stealing money. I feel I was more than fair in only asking for the $85.00 I lost due to HIS reccomendation. I feel certain that this is happening to many other customers of theirs – service techs charging for services not needed, or not rendered. And, when caught in the act of stealing money, they won't own up to it. I don't know what recourse I have, other than filing as many complaints as I can and trying to get the word out to the public that this "local, family owned, 100% satisfaction garuanteed" company is a sham.
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