Betty Ndl
map-marker Lewisville-Flower Mound, Texas

Over priced, no service

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Spent $22,000 for new a/c unit installed June 17, I just got out of hospital after surgery on July 18, a/c went out July 19, called for service it took over 12 hrs for person to show up, then he says we need a new unit!!! I am 4 days post op and suffering in a 91 degree house, but this company has no support or supervisor that will call back
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  • No call back for service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jim C Dpm
map-marker Lewisville, Texas

Bait & Switch Screw Job - Stated the Main Controller Board was bad, then used $28 of components to fix our AC unit. Final bill: $1,400

After telling us that the main controller unit had burned out, anumber1air technician spent hour and ten minutes the technician was talking and working on our unit, this is what he charged us for: $1,437 Now, I must asked how much did these components really cost. Check out this A#1 Air, Inc in Lewisville, TX screw job: Dual Cap (A#1 Air, Inc Part No: SR2112) @ $314.00 Online •C25CNB130T - Relay Accessory, Contactor •$16.90 quantity 1 on Amazon •8 minutes labor (removal & install) Loosen two screw and five wire connectors Compactor (A#1 Air, Inc Part No: SR2127) @ $314.00 Online •HVAC 25L756 C46010R - GE Genteq 60/10 uf MFD 440 Volt Replacement Capacitor •$5.30 quantity 1 on Sears Parts •4 minutes labor (removal & install) - Loosen one screw and three wire connectors Hard Start Kit (A#1 Air, Inc Part No: SR2101) @ $314.00 Online •Start Kit for 300% extra torque. Hard Start Kit, 1/2-10 Horsepower Range, 115v thru 250v, 6000 thru 120,000 btu •$17.95 quantity 1 •3 minutes labor (install) - One screw and two wire connectors Float Switch (A#1 Air, Inc Part No: SR1106) @ $198.00 Online •ALL-ACCESS MODEL AA3 A/C DRAIN PAN FLOAT SWITCH by ALL-ACCESS •$11.95 Amazon quantity 1 •7 minutes labor (install) - Push it on and connect two wires Condenser Coil Cleaning (A#1 Air, Inc Part No: SR1116) @ $198.00 He just used our garden hose and water to spray off the outside of the unit. It took him longer to attach our hose and remove the hose than it took to clean the condenser. According to my math that $2,376.00 per hour. And the replaced parts he gave me weren't even wet!!!
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Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment

Everything was fine until they switched it all to electronics, computerization, cheap little Chinese parts, etc. The old technology was reliable and easier/cheaper to repair.

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