New Reviewer

Do not use this company

I hired this company to perform annual maintenance on my Generac 11KW generator. I have a 10 year extended warranty for parts and labor that was issued on 12/24/17. I was charged $317.10 for the maintenance on 4/11/18. A few weeks later the generator failed during a power outage. I was told they would charge $125.00 to look at the generator. On 5/11/18 the technician came and tightened one battery cable and sent me a repot that said the controller had to be replaced and that he found oil around the flywheel but did not know the cause. He left and I got a bill for $258.41 for his time. I paid the bill despite the fact that this work should be covered by warranty, and after contacting Generac they agreed with me. AJohnson sent me a report with their finding and wrote that they Dead refused to do any warranty repairs on the unit. I finally got another certified technician to look at the generator and among other things he said that AJohnson had not even changed the oil. As far as I can tell I paid $575.51 for the technician to tighten a bolt. Do not use this: company
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ID
#1320380 Review #1320380 is a subjective opinion of poster.
Location
Gloversville, New York
Service
A Johnson Heating Cooling And Plumbing Generator Repair
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

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