New Reviewer

Terrible Service!

The service I have received at the A&W store in West Mifflin, PA has been less than acceptable. On a recent visit, I arrived at the drive-thru where I was informed that they were on a “cook to order” status. I proceeded to order and wait over 10 minutes for my food. The drive-thru cashier (whose name I do not know because she was not wearing a name tag), informed me they were waiting on my fries. I was more than patient and polite with the girl as I too once worked in a “quick service restaurant” and can sympathize. But I found it unacceptable that a store that closes at 10pm did not have fries ready almost an hour and a half prior to closing. I had ordered an A2 combo or original bacon double with fries and a root beer, and an A6 combo or a cheeseburger with fries and a root beer. After receiving my food I proceeded to head home which is a very short drive from this A&W location. When I got home and opened the food after waiting over 10 minutes for my order it was not even correct and the quality of the food was subpar. The sandwiches were cold and my bacon double had no bacon! In addition, the fries were soggy and half cooked. Obviously, I was less than pleased and this was not the first time that this local franchise let me down. The service and quality at this A&W store has been declining over my last 3-4 visits there.
View full review
ID
#391882 Review #391882 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$10
New Reviewer

I feel they gave me bad service cause they thought I was ***.

I went into the A+W in Courtenay British Columbia, with my coupon, when I got my order I looked in the bag I could not see the fixings, and I asked and they said the fixings were at the bottom of the bag, I got back, and the salt and pepper were not there, but that is not what bothers me, it is the coindenscending tone that they told me they were in the bag and they must have known they weren't, and then they are so nice to the other people and actually ask if they would like fixing. It is too bad they couldn't treat everyone with respect, and not embarrass people over some small thing like that. No wonder the economy in that town is crashing.
View full review
ID
#344319 Review #344319 is a subjective opinion of poster.
Location
Vancouver, British Columbia

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article