A and H Brass
A and H Brass Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 1 review; consumers are mostly dissatisfied and recent advice is "Avoid, avoid and avoid."
Positive Feedback
No positives noted in the single review; pricing and product variety are called out as high and lacking.
Negative Feedback / Risk Areas
- Poor product quality with uneven polish, thin brass casting, and embedded dust.
- Returns and refunds were refused for non-stock claims, prompting A and H Brass customer complaints about returns and refunds.
- Poor customer service and aggressive upselling on replacements.
Key Takeaways for Future Customers
- Check A and H Brass reviews before buying and verify product quality against market alternatives.
- Expect high price level and confirm return policy in writing to avoid billing or refund disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 1 review; consumers are mostly dissatisfied and recent advice is "Avoid, avoid and avoid."
Positive Feedback
No positives noted in the single review; pricing and product variety are called out as high and lacking.
Negative Feedback / Risk Areas
- Poor product quality with uneven polish, thin brass casting, and embedded dust.
- Returns and refunds were refused for non-stock claims, prompting A and H Brass customer complaints about returns and refunds.
- Poor customer service and aggressive upselling on replacements.
Key Takeaways for Future Customers
- Check A and H Brass reviews before buying and verify product quality against market alternatives.
- Expect high price level and confirm return policy in writing to avoid billing or refund disputes.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alamo, California
A&H Brass Unethical Practices, Low quality products.
- - Ordered Cadiz Lever and Mortice Lock; return Jul 8.
- - Quality issues: scratches, uneven sanding, lacquer dust; return declined; upsell offered.
Requested return on Tue, Jul 8. The return was rejected claiming this was non stock items.
- Cadiz Kirby Lever on Plate × 2
- Euro Profile Mortice Lock × 2
Received an order on Mon, Jun 30.
Requested return on Tue, Jul 8.
I noticed quality issues like uneven scratched polish and uneven sanding, dust particles embedded in the lacquer, as well as cost cutting measures to reduce amount of brass used - thin brass casting, etc.
The return was rejected claiming that these are not stock items and hence non-refundable.
I was asking for a better quality item and their sales rep attempted to sell me another such handles with even a higher price - almost double the price.
At that point I felt that I was being ripped off and started researching where these items are coming from.
These are 20 quid handles, standard stock items: Carlisle Brass Victorian Scroll Door Handle that go around $12-40 USD, hence the quality. And Standard Union locks that retail below $10.
The boldest operation of all is that the sales rep from A&H Brass attempted to sell another such item to me claiming it is better quality and "weightier feel".
In my opinion A&H is engaged in unethical rip-off practices and should be avoided.
- Rip-off prices on basic items
- Low quality product
- Bad return policy
Preferred solution: Full refund
User's recommendation: Avoid, avoid and avoid.
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