Halil K

Roofing Contractor - Stay away!!! terrible job, even worse customer service !!!

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A and C Pena Construction - Roofing Contractor - Stay away!!! terrible job, even worse customer...
A and C Pena Construction - Roofing Contractor - Stay away!!! terrible job, even worse... - Image 2
A and C Pena Construction - Roofing Contractor - Stay away!!! terrible job, even worse... - Image 3
A and C Pena Construction - Roofing Contractor - Stay away!!! terrible job, even worse... - Image 4
We had a contract signed with this company on July 2, 2019 to fully replace all roof shingles in our home, and we paid him a deposit of $4,000 cash on same day the contract signed. * They were supposed to start the job on Monday, July 15th, however, they didn't show up and I had to call him to find out, he said he can't make it because he is still yet finish another job (he never notified us prior to that) so we agreed on starting the job the following week. *We had an issue with our lower level roof (it was sagging) and based on our agreement they were supposed to replace the old plywoods on that section and put the new shingles above them but when we asked him the status, he refused changing the plywoods saying that there is nothing with them and didn't even bother to come up with any kind of solution trying to fix the sagging, all he was saying that it is too much man power and he has no time to fix that! Whatever we said to convince him didn't work and he kept giving us excuses, so we ended up having a roof with brand new singles but still looks sagging! *They did a terrible job installing the singles on the edges, especially the singles in front of the house looks all crooked! *After they finished installing shingles and he tried to install the new attic fan, but he failed twice and told me he would bring his electrician on the following Monday to install the fan, but no one never came! So we now have a brand new fan but it is NOT working! *They didn't properly clean up the debris from the old shingles and now there are pieces inside the sidings on the second floor which we can't reach and clean them! *They cut the old security camera cables when they installed the shingles but left them hanging on the side of the house and never bothered removing them! *They put their tent on our front lawn and made our green healthy lawn turned to a faded, yellow turf grass! This company is terrible, horrible customer service, and we are so upset with this!!!
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  • Seemed reasonable price for the overall job
  • Inferior job quality
  • Horrible customer service
Reason of review:
Poor customer service

Preferred solution: We don't want anything from this company at this point, we just want others to know what a shady business and terrible customer service this company provides and stay AWAY from them!!!

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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