New Reviewer

This company took advantage of us ! Hurricane Harvey victims!

My husband and I lost everything in Hurricane Harvey except our fifth wheel trailer , we hired these people to move our trailer they took our money and kept putting us off! When we asked for our money back they called me rude and said they would give us half of our money back as a credit for a future move of our camper! Then my husband spoke with them after they had lied and they told him it would take two to three days to give us our money back , wow they took that money from us within three minutes of me giving them our card number, well we will see if they give it back! Do not do business with this compAny!
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ID
#1166357 Review #1166357 is a subjective opinion of poster.
Cons
  • Rude salesman and inability to speak with a manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$349
Preferred solution
Full refund

Review in Shipping category from Paradise, California

DO NOT USE THIS SERVICE. I REPEAT, DO NOT USE THIS COMPANY SERVICE. THEY ARE A SCAM. THEY TALKED TO ME AT FIRST, TOOK MY DEPOSIT, LIED TO ME DAY AFTER DAY THAT SOMEONE IS GOING TO DELIVER MY TRAILER. They literally said "for sure tomorrow." LIES! I WANTED MY DEPOSIT BACK BUT THEY HUNG UP ON ME AND WHENEVER I CALL THEY DID NOT PICK UP. I CALLED WITH A DIFFERENT NUMBER AND ACT LIKE A NEW CUSTOMER, AND THEY BE TALKING NICE AGAIN. ITS A SCAM. WARNING. IF YOU NEED TO FIND LEGIT COMPANY WHO CAN TOW, FIND LOCALS. NOT OUT OF STATE.
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ID
#824321 Review #824321 is a subjective opinion of poster.
Location
Paradise, California
Reason of review
Poor customer service

A AAA Auto Transport. DON'T USE THIS COMPANY! I got scammed.

I picked A AAA Auto Transport of Connecticut based on good reviews but regret that decision. Beware! A AAA acts as a BROKER and is only as good as the trucking companies they hire. I needed a car transported from Texas to Mass. I hired A AAA Auto Transport. They, in turn, hired two trucking companies in Texas: S and S Transport and Rotex Express. When the vehicle was picked up the Bill of Lading had no damage recorded on it. When I received the vehicle in Mass, it now has damage recorded on the original Bill of Lading. Even when I showed Ian Schindelman, Vice President at A AAA, what I believe to be fraudulent activity on the part of the carrier, he sided with the trucking company in Texas. Unbelievable. A AAA doesn't make it clear that they are a broker anywhere on their website. The perception is that when you hire them that they will be the carrier. But they then brokered the job out to someone else. And apparently, when a problem occurs, they don't do anything to help their paying customers. So when they say that they are FULLY insured, it is misleading. You have to go after their choice of carrier's insurance for the damage and these trucking companies have a special type of carrier insurance with a deductible that does not cover in the same way as regular motor vehicle insurance. This means I am stuck paying almost $2000 for damage done by their hired carriers in Texas. When I asked A AAA Auto Transport if they were insured they said they were. But because they were not the actual carrier, but instead brokered the job out to a contractor, the job I hired them to do did not fall under their insurance. Of course, they did not inform me of this beforehand. This makes it easy for them to "wash their hands" of any problems. When you hire A AAA Auto Transport in Connecticut, I believe you are taking a gamble. You may get good carrier, but if you are unlucky your valuables may get damaged like mine. And if they are, I doubt you will receive any help from A AAA Auto Transport. Is that a risk you want to take with your vehicle?
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1 comment
#780651

Sounds like an unethical business. I wouldn't trust them for my transport needs.

ID
#473575 Review #473575 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$2000
New Reviewer

Did not pick up car wanted to charge $200 to cancel

A AAAtransport had a week window they failed, then 2 more weeks went by excuse after excuse. Last contact they tried to extort $150.00 more from me "because gas has gone up". I used a company called ABLE TRANSPORT last year they were a little higher, but they did the job on time and did it well. LIVE AND LEARN.. filed complaint with BBB and will now complain to Arizona attorney general. NOTE- read contract their contract states they have a reasonable amount of time to pick up car.over 1 month later and they say their still within reason BEWARE!
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2 comments
#182141

ekroneman@***.net

#127279

Please add my name to the long list of not getting a refund.

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ID
#124135 Review #124135 is a subjective opinion of poster.
Location
Springfield, Massachusetts

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