Shop couldnt figure out problem and won't complete repair
While deployed overseas, my belongings were placed in storage. Upon return, I noted that several items were damaged including a 40 inch Samsung television was not functioning but having periodic static cover the entire screen and then shutting off. I complained and on 22 February 2013, A-1 TV came to take it for repair. After one week, on 1 March 2013, A-1 TV called to say they couldn't figure out the problem. I reminded them that it seemed to me that repairing electronic items were a tricky problem. He asked what plug I was using and I told him it was normal Verizon Fios cable box. I called the insurance company on 6 March 2013. My files was reviewed looked up my file and advised there was a question about power supply and concerns when a TV has been used in another country. I reminded her that the TV was purchased new in the US and stored by the company she insured. I also mentioned that A-1 TV couldn't seem to figure out the problem. The insurance company advised that it paid A-1 TV $175 and viewed it as a courtesy because the problem had to be the power pack. I told her I disagreed and told her the TV needed to be replaced and also that it appeared that they were just trying to do the cheap thing and not really take care of the problem . On 8 March 2013, A-1 TV delivered the TV and said it was repaired. On the evening of delivery the same static and shut off problems occurred and I contacted A-1 TV as well as the insurance company. A-1 TV left a voicemail for me on 14 March saying that they wanted me to somehow take a picture of the problem. I called A-1 TV on 15 March and advised that I was not happy about the service. A-1 TV asked me to take a picture of the problem and send to him at his company email address because he wanted to see it. That evening I took two brief video clips of the problem where the TV went to full static then blue screen. I have not yet received any call or response from A-1 TV even after a follow up call to confirm that they had received the email. I had also been advised by an independent technician that the problem was symptomatic of a problem with the main board where heat, humidity or dropping the TV could cause the described problems.A-1 appeared to not want to acknowledge that they could not figure out the problem.I simply wanted the TV repaired. The insurance company has since, because of complaints, stepped in but the tv repair company has refused to be helpful.
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