Account manager is incapable

Not only that they charge up to 15% in fees for a booking in general, they also provide no or very poor service for that. They don't respond to e-mails properly and have a quite uneducated form of communication. Issues get repeatedly ignored as the previous consumer also stated. So I can confirm his bad experience. Furthermore, they change settings (like instant booking) in your account without asking and don't reset them when asked to do it. They don't care about their customers at all. I cannot recommend this company to anybody, there are better platforms out there which offer better service.
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ID
#720922 Review #720922 is a subjective opinion of poster.
Location
Bogot, Distrito Especial
Cons
  • See description
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Customer Service Doesn't Exist at 9flats.com

None of their customer service numbers work. If you have an emergency you can't reach them, If you have a problem and you send them an email, it takes days for them to email you back. They're a really sketchy organization. They opt you into programs and when you complain, they eventually email you back and tell you that you did it, not them. No matter whether or not you have the facts and can send them the original email that shows you didn't do anything--they still state that you did. They don't care about their reputation. AT ALL. Awful company NIGHTMARE
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ID
#469175 Review #469175 is a subjective opinion of poster.
Loss
$300

About

Summary

9flats.com is an online marketplace connecting people who want to rent out a place with people who look for a suitable accommodation. It was launched in 2010. Its headquarters is based in Singapore. 9flats.com has a broad range of vacation rentals offered by individuals worldwide. There are vacation apartments and rentals of all types. To use 9flats.com services people should create a 9flats account. With a search option they can find a required place to stay and complete the booking procedure. Instant booking option is possible. Available payment options are Visa, MasterCard, and American Express. Users can choose between book now, pay later and full payment.

9flats reviews and complaints

9flats is ranked 40 out of 1324 in Hotels and Resorts category

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