New Reviewer

Item not delivered

969mall - Item not delivered
The ordering process was good, tracking number given. But the package never left China. No response from support. Many emails to all their various email addresses, but no response.

User's recommendation: Avoid like the plague.

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ID
#3404256 Review #3404256 is a subjective opinion of poster.
Loss
$41
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Non responsive to customer's problem

Update by user Oct 04, 2020

Company fixed the issue and I have been provided with product or service ordered. After lengthy delay, the item ordered was received..

Original review posted by user Sep 03, 2020
My order has never been fulfilled. I have written numerous times and received no response. The " Tracking Number" appears to be non existent.

User's recommendation: Be very cautious about 969mall. My experience to date would lead me declare them a fraud.

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Resolved
ID
#2149795 Review #2149795 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Pros
  • Ease of ordering
Cons
  • Non delivery
Loss
$40
Preferred solution
Full refund

969Mall Customer Care Review

They stated 7-10 business days for delivery. After 3 weeks I ordered from somewhere else. I cancelled order but it still arrived 2 wks later. I was told they would issue a refund a month ago. Now they wont answer my emails
View full review
ID
#1003394 Review #1003394 is a subjective opinion of poster.
Service
969mall Customer Care
Reason of review
Return, Exchange or Cancellation Policy

969mall scam

969mall sent Blue Ray x-files DVDs instead of digital. They have ignored 6 emails to return or exchange them. I had received answers to previous emails concerning the dvds coming from China and taking a month to arrive, thus missing being the Christmas gift I intended. I don't know why you insist on 100 words when fewer stated the situation clearly. 969mall had been prompt and courteous before the incorrect dvds arrived. I think they have not intention of honoring their 100% customer satisfaction they claim on their website. the following are just words to make up the needleess verbage required to submit a review. k I e iih ih ih wi ioriutio oi iw I iwh I fiah boj iir oie
View full review
ID
#999427 Review #999427 is a subjective opinion of poster.
Service
969mall Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Deliver product or service ordered

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