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Verified Reviewer
| map-marker Sydney, New South Wales

Terrible Product and appalling service

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Kings 4WD Supacentre...avoid this appalling supplier

I purchased 2 3kw inverters with the understanding that they were a product that would actually run at 3kw. Immediately that a device was connected the cooling fans came on and the heat from the fans was excessive, to the point that we turned the fridge off.

I returned the inverters for a refund and was refused, quite rudely by the Warana Store Manager. One of the Inverters was still in its original packaging. Not only was I refused a refund, I was told that the Inverter that I had used would only be 'considered ' for warranty replacement, not a refund.

I've now been denied my warranty claim even though the product is grossly inadequate. I asked for a report showing performance against the advertised specifications, my argument is that the item is not 'FIT FOR PURPOSE'.

The Store managers response was "what, it didn't fit where you mounted it?"

I also went through the head office to explain my problem with the inverters and received the same responses.

I cannot in honesty recommend this store unless your only reason for buying is price. Service is terrible, they do not genuinely warrant their products, and they are in breach of every states' Consumer Act.

If a product is not 'fit for purpose', you are entitled to a full refund. They simply refuse the refund.

Date of experience: 27 January 2023

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User's recommendation: Do not purchase from this store

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