New Reviewer

Owner is extremely rude and the workmanship was terrible

We recently purchased a home, the unit was installed a year ago by 3H. The unit stopped working and we had them come out and take a look at it. My very first interaction with the owner was terrible, he was rushing me off the phone and was not understanding of the issue or the circumstances. He spoke over me several times and snickered at my questions. After the technician (Joe, who was wonderful) came out to look at the unit he said he would go back and speak with the owner to see if there is anything that they could do for us. Because the workmanship was awful, the unit is crooked and coming apart at the seams. (After 1 year and air conditioner shouldn't look that way) we never received a phone call back when we were promised. I called the company and spoke with the owner who started off the conversation screaming, cussing and threatening us because he claims that my husband called and threatened him (he did, but it was with a law suit not physical)(which we have the right to do) I explained to him that I do not use profanity and he did not apologize. He then said "do you want us to come out and fix it or not, answer yes or no" I didn't even have a chance to explain what my concerns were or to ask any more questions to understand why we were being charged $800 to rebuild the unit. He put the technician Joe on the phone, who again was polite, calm and very informative about the situation. The owner grabbed the phone from Joe and was screaming again that he was busy and that he didn't have time for this. He also suggest that we use another company. I asked him if he would reduce the price under the circumstances of the original install and he said "sure I'll *** $50. If you want anything from me you need to ask me nicely." I explained to him that I was speaking calmly the entire time and that I did not appreciate his abrasive tone that he has had with me from the beginning. He said he doesn't want to talk about his tone. The conversation had many instances were he was behaving like a child and would not let me speak and was riddled with his ego. I have never had such a terrible experience like this and I am appalled that he can get away with this and treat customers this way. The reason he has an A+ in BBB is because no one has filled a complaint. Well he won't have an A+ for long, I am filling a complaint today.
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1 comment
#779173

This person bought their house with 2 systems I installed for a repeat customer that buys and resells property. The house sat vacant for a year and they continued to run the system with a compromised platform (that the unit sits on) from water damage, not the installation.

Both units were inspected and passed by Pasco county building inspections. We came out on a Sunday and charged her $74.00 to inspect and flush both drain lines, Quoted her $800 to repair (this would entail completely removing the unit, rebuilding the stand, and reinstalling the unit) which made her VERY mad.

She tried to report us to the BBB, and they threw the claim out, we are a small family run company that takes pride in our workmanship and long history of serving our customers. We maintain an A+ rating with the BBB.

Thank you,

Brian Hebert

ID
#441370 Review #441370 is a subjective opinion of poster.
Location
Saint Cloud, Florida
Loss
$800
New Reviewer

3H air conditioning scam - lies that freon missing and leaks exist

OCT 2010 - I had 3H air in Tampa, FL inspect my AC unit last year. I later found out that their techs work on commission - bad for the consumer. Tech told me that my AC system had *** in coils and needed 2 LBS of freon. They also wanted me to replace the coils for $1600 or the entire system - from a 3.5 ton to a 5 ton system - for $4000. All I would need is new condensor and air handler but existing duct work would be fine. Fortunately, I only paid for the service call plus 2 pounds of freon. Oct 2010 - I used a different company who performed a full inspection but found no leaks and no holes. I never told them of 3H air's findings until after their inspection. They were not surprised and familiar with other customer's similar experiences of being scammed and ripped-off by 3H. They said if a leak truly existed, I would have needed freon now; a year later. Moreover, the new company said that a 5 ton system would require a complete duct replacement or sweating would occur and lead to other severe complications. I am so glad I never took 3H on their offer.
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2 comments
#779160

Hello, My name is Brian, owner and operator of 3H contracting. We DO NOT pay our technicians commission, we would never recommend a 5 ton without calculating the capacity of the house, and we always perform an electronic leak detection to source the leak.

We also do not service Tamarac, Florida.

We are a family owned and operated company, mechanical contractors that take pride in the science of air conditioning and refrigeration. Thank you

#513724

I am the owner of 3H Contracting. This is the first time I have seen this comment, and I can find no record of such an occurence. We are a small, family owned company with an A plus BBB rating and would never upsize a system without calculating the capacity of the house, and would NEVER diagnose a leak without an electronic leak detection.

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ID
#210131 Review #210131 is a subjective opinion of poster.
Location
Tamarac, Florida

About

3H Air FAQ
If The User of Websiteve Got Questions. HVAC is short for Heating, Ventilation and Air Conditioning. HVAC is most often used to depict the whole heating and cooling system consisting of the duct work, air filters, humidification controls, and registers. The most important part of HVAC maintenance aspect is maintaining unrestricted air flows. Dust, dirt, and debris are an HVAC system's worst enemies. Whether it's an indoor or outdoor unit, The User of Website must keep all filters clean and heat exchangers and coils free of restrictions. 3hac.com recommend that The User's heating and cooling system be checked and serviced twice a year; ideally a spring and autumn tune-up. Also Website recommend that The User of Website change The User's filter regularly, depending on the type of filter The Customer have. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the likelihood of a serious breakdown.
To read more: https://3hac.com/faq/
Summary

3H Air is a family-owned and operated business that provides heating and cooling installations and maintenance, as well as service and repair. 3H Air is based in Tampa, Fl. The company has been on the market since 1971. It has been providing Residential AC & Heating Services (AC & Heating Maintenance Service, 3H Heating Air-Conditioning Repair, New Home Construction Plans, Repair VS New Replacement AC Unit, Emergency Service, etc.) as well as Commercial HVAC Services (Commercial HVAC Repair and Maintenance Services, HVAC New Construction and Design, Commercial Replacement of HVAC Units, New Home Construction Plans, etc.). 3H Air also offers such options as Hot Water Heat Recovery Systems, Solar Attic Fans; as well as package prices are available.

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