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Scam company and poor customer service

3FVape - Scam company and poor customer service
3FVape - Scam company and poor customer service
I placed an order on the website for 3 boxes of voopoo coils and once I received them they were all broken and defective. I contacted their support team and sent them pictures and order info asking for a refund or replacement. WE ARE STILL messaging back and forth because they won't issue my refund and it is now mid February (order was placed and received in early December). They asked for a video of me trying to use the coils which I sent. They then asked I send the video in a different way (using a website I'd never heard of called We Transfer), I sent the video AGAIN in the manner they asked, which required me signing up with an account for that website. After all the hoops I had to jump through they then tell me they want me to pay to ship the defective coils back to them so they can decide if they really are broken (video and photos prove they are) then they will decide if they'll refund me or not. COMPLETELY UNACCEPTABLE! No way do I trust enough to pay for return shipping. I can't even leave my house right now because I had surgery 2 weeks ago and cannot bear weight on my foot per surgeons orders for at least 4-6 weeks. I told them my situation and how I'm unable to even leave to ship them and they just keep replying "return the items and pay for return shipping yourself" Hopefully this review will prevent others from being scammed by this company. Whatever you do, DO NOT order from 3fvape! There are plenty of reputable websites that you can order from instead.

User's recommendation: Stay away from this website!

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#2419484 Review #2419484 is a subjective opinion of poster.
Preferred solution
Full refund

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