Lies from this company

The stories change each time they are contacted. Unhelpful and unprofessional
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Reason of review:
Poor customer service
map-marker Chicago, Illinois

They Break Your Glasses

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39DollarGlasses - They Break Your Glasses
39DollarGlasses - They Break Your Glasses - Image 2
I purchased a pair of Oakley Chamfer 2 eyeglass frames for $107.35 and sent them to to have lenses fitted and installed. I placed the lens order for $54.90 and mailed them in USPS Priority Mail. I called 6 days later to check on the status and the representative said he they never received them. I checked the tracking and it was confirmed that they were received. The representative proceeded to look for them and finally they were located. This leads me to believe if I hadn't called to follow-up they would have never been processed. I finally received the glasses back and inspected them upon arrival. I found three separate cracks in the upper right portion of the frames. This was from incorrect measurement and fitting of the lenses, causing the structural integrity to be compromised and crack. I called on March 16, 2016 to inform them of the situation. The initial representative, Venessa, explained to me that nothing could be done other then sending the lenses back and fitting them on one of there cheap frames. This would essentially leave me with a broken pair of Oakley frames that I spent over $100 on. She then explained that this was company policy and they weren't responsible for frames that they damaged. I asked to speak with a manager and David came on the phone. He basically gave me the same unreasonable answer with no resolve. The business model this company has in place is unethical and simply should be illegal. You wouldn't bring your vehicle into a mechanic to have upgrades put on it only to have it returned in a damaged condition. The mechanic would be responsible for the damage as should this for the frames they broke. DO NOT DO BUSINESS WITH THIS COMPANY! READ THE NEGATIVE REVIEWS ONLINE.
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  • Quality of service and product
Reason of review:
Damaged or defective

Preferred solution: Full refund

map-marker Needham, Massachusetts

INCREDIBLY Poor Quality, Plus They Didn't Pay For Return as Promised -- Shop elsewhere!

I ordered two pairs of nonprescription sunglasses with upgraded lenses, for just under $100 each. When they arrived, we were truly shocked at how thin and flimsy they were, and at how poorly they were constructed. There were visible gaps between the lenses and the frames on both pairs, and the lenses were ready to pop out of the frames. One of the temples was damaged at the hinge, making it permanently (and very visibly) bent in at an angle. When I immediately called to ask how to return these trashy and defective sunglasses, I had to wait on hold for some time. The rep was pleasant enough, and I politely mentioned my surprise at the obvious junkiness of both sunglasses. I asked what kind of quality control process they use (none, evidently), and she made it clear that such returns for poor quality were commonplace. Knowingly charging $100 for flimsy, bent, broken sunglasses with gaps between all lenses and frames is their normal way of doing business! The rep said she would email a shipping label to cover the return postage. When the post office scanned that shipping label's bar code as I was mailing the package, I learned that 39dollarglasses had not put enough postage onto the label to cover the return! They didn't even pay enough postage for me to return two pair of extremely lightweight, flimsy glasses. I had to pay another $5.80 in postage, plus additional fees to track and insure the package. As a point of comparison, I was also returning two packages that were MUCH heavier (each included several heavy jeans and other items); those merchants provided labels that covered all return postage plus tracking/insurance. 39dollarglasses does not deserve your business. Save yourself the hassle and buy your glasses elsewhere.
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Hymen Gtd
map-marker Lake Havasu City, Arizona

Fraud, Failure To Refund

This is the worst prescription eyeglass company on the web. Ordered 4 pair and 2 arrived completely useless. Despite the fact that the prescription was needed immediately (eye strain) and I paid for rush shipping, they refused to replace the glasses without a lengthy return process--and still refused to refund the extra shipping charges. Zero phone support--they refuse to answer their phone. If you have a problem--and you will--your only choice is India-based chat. Good luck with that. Ended up ordering from a local company at great additional expense. Don't waste your time. Fill your prescription locally or find a company that actually answers their phone.
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