map-marker Media, Pennsylvania

Complaint customer service rep laughing loudly at me made fun of me unexceptionable

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Issues has been somewhat resolved, hopefully the service mgr and service representative have been placed on notice. Thanks to general mgt Mike for the correct resolution thanks thanks thanks thank thanks again for letting me know you got my mail and mail service thanks thanks again for your service thanks again

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charles b Iaj

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Purchase a club 9/1 still have not received 9/10 they send via fed x who then switches to usps this club has been sitting in a town 10 min from portland oregon for 4 days why in ***

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They don't seem to give a dam if customer has to wait long period of time to receive their purchase...awful..un

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Preferred solution: Let the company propose a solution

User's recommendation: Unless you are willing to wait for long time ..don't go there

dale t Ugj
map-marker Albuquerque, New Mexico

2nd Swing Golf--deceptive shipping charges

2nd Swing golf is a large Ebay seller of used golf clubs. It has a standard shipping charge of $14.99 for an item purchased either at auction or at the "buy it now" price.

However, what 2nd Swing does not tell you is that if an additional item is purchased at the same time and shipped in the same package, it charges an additional $14.99 even if it incurs no additional charge by the shipper, usually FedEx.

If you "request" a refund, 2nd Swing will refund 1/2 of the second charge. In effect, it pockets either $14.99 or $7.49 at no additional cost to itself when a customer purchases two items at the same time and they are shipped in the same package.

The listings on Ebay by 2nd Swing are misleading. The additional charge and the possible refund are not to be found under the heading of "shipping charges". Instead, they are found under the heading of "product description" and then under a subheading of "order processing".

When I complained I was given a refund of $7.49. When I continued to complain that the listing was misleading and the practice unfair, I was told that the second item purchased "may" cost the company more to ship and it charges everyone a second shipping charge to cover losses it might incur on some shipments of multiple items.

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1 comment
Auther Kpj

I will like you to contact me direct on my email. I have a business proposal to give to your company that will profit you greatly. I await to hear from you soon via my email address.( jonathanwillfill@***.com ), Please get back to me .

Best Regards


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