Ivonne S Jcd

Impossible to Book

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I am so very disappointed by every consumer support agency so far. It is also possible that you will not be able to help me either, but I will try. On April 14, 2014, I stupidly put my trust in a telemarketer offering a vacation package, I paid $399. When I was called to participate in this travel program, I was assured that I could travel or cruise whenever I chose to. This turned out to be Not True. It is very difficult to accommodate travel dates based on our schedule. They have very limited dates available. When I was initially called, I was told I could even choose a cruise to Alaska and that the cruises were all-inclusive and leaving from NYC Not True. I was also told I could cruise to the Carribean from New York also, but when I called to schedule a cruise, I was then informed that I would have to fly to a port from a different state, not New York. Then, to boot, the calendar I was sent for cruise travel was practically all blacked out. At that time, a young lady by the name of Courtney was hardly keeping up with the phone calls, and you had to leave your message and wait for her to get back to you. She finally called and informed me that they were Switching Cruise Companies and that She Would Send me the New Information including cruise options, etc. That Never Happened. Later on, another girl was helping out, but it was obvious they could not keep up with the workload. Finally, no matter how many times you reached out, there was no one available to respond, much less return your calls. Towards the end of my patience, a lady called asking me to reach out to her. I called her several times, but I never heard from her again. Then a young man by the name of Chris called and left a message telling me to call him for assistance. He also disappeared from the face of the earth. Tell me, please-Is this any way to run a business?! Then comes the issue of returning deposits for participating in timeshare tours. I was charged a 'fully refundable' deposit of $50. Where's my deposit for the first and only trip I took? I never got to take the Second, much less a Third trip. I had called and canceled. No one at 2FreeNites followed up and later I received a call from the vacation site with instructions for the timeshare tour. I told them that I clearly canceled the trip weeks before. So they accepted my response and I thought that was the end of it. No. The cruise that I initially scheduled to the Caribbean I also canceled because I would have to leave from Maryland and my relatives did not want to travel there. Now the CEO of 2FreeNites claims that I not only took 2 trips, but that I also took the cruise that was included in the package. Now Mr. Tantalo also claims that I always'had access to travel from NYC ports and that I could travel on any dates I chose- LIES! I will continue to firmly request a refund for $399.00 paid for this so-called "package'. Plus my timeshare tour #219**** refund for $50.00. (I have receipts for all these transactions) I continue to demand a total refund of $449.00 from Robert Tantalo, President 2FreeNites.com 877-839-**** 5300 Old Pineville RD 104 Charlotte, NC 28217
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Reason of review:
Not as described/ advertised

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Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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