24petwatch
Reviews and Complaints
Slow, rude and incompetent!!!
- Paperwork required
- Delayed response to claim
- Customer service
Preferred solution: Full refund
HORRIBLE Customer & Microchipping Service
24petwatch - Membership Payment Review from Sea Isle City, New Jersey
Hard to get ahold of on the phone
Was given the wrong info and policy
Poor customer service, rude representative
Liars! Cheats! Thieves!
I got my deaf Great Dane puppy microchipped through our local Humane Society with their 24 Pet Watch chip for their one time "lifetime" registration fee. When I went online to edit my address information, I discovered they charge $19/year or $40 for another supposed "lifetime" maintenance fee if you want to make any changes!
I won't pay, because, for one thing, it's rewarding their deceit, and also, what if they decide to tack on another fee in a year or two? They promised other humane and rescue organizations there were no fees after the initial microchip insertion either.
They are ripping off thousands of customers each year with this false promise.
TERRIBLE
VERY DISSATISFIED, POOR AND I MEAN POOREST CUSTOMER SERVICE EVER!!!
24 petwatch worse insurance ever
I subscribed several years ago. i have two cats and luckily until last month I never needed to use the insurance.
Two months ago one of my cats started peeing blood. After a run of antibiotics the vet had to do several test to rule out cancer, kidney stones or bad infections. The vet told me blood in the urine is a pretty typical disease for cats. I have a basic insurance and believed this was covered.
I submitted all the expenses and had to do it few times because their malfunctioning fax.
The insurance sent me a letter today saying that hematochezia as a digestive category is not available for coverage. I believe my cat has an uro-genital disease and tests were done to rule out cancer and infections. So it should be covered. Now I have to waste my time to contest the refusal, after paying for so many years.
I should have just saved the money in a special saving account. Will never do pet insurances again.
Worsts Company Ever!!! They steal your money
24PetWatch - pet insurance for suckers
Pet Insurance Bait/Switch; Cheated me $50
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I am having the same problem. All I am trying to do is change a phone number, they keep you waiting and waiting until you hang up.
My paper says "free" and regular maintenance checks to keep your information accurate plus on-line account maintenance - you can update your own information, really!!!
Just try and get it.
Has anyone come up with an answer?