Michael M Xub

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Breakdown cover not honoured

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247 Home Rescue - Breakdown cover not honoured
Updated by user Jun 21, 2022

Have just received an email from the citizens advice bureau requesting further info, which I will send them today. Have not heard anything from 247 since their last response, stating that they cannot help, final response.

Updated by user May 20, 2022

I have reported this issue to the relevant Citizens advice bureau, as you cannot Trading standards directly. Not sure if I will get a response.

Original review May 20, 2022
I had a breakdown policy in my rented flat and when the CP12 was due, 247 sent someone in to carry this out. On arrival the boiler was switched of by the tenant and the 247 employee, could not start the boiler and found that the PCB was faulty.
No problem, I stupidly thought, as I had breakdown cover, but was told that it was void, as 247 found the boiler fault.

I looked through their T&C's and could not find anything that related to this.
I was then asked to pay £248.00 on 22.11.21 to get the boiler manufacturer in to repair the boiler. As we were in the winter months and the property was tenanted, I had no choice but to get the boiler fixed.
When the Ideal boiler repairer turned up, he changed the pcb and found that the insulation retainer/ionisation kit product no 171845 had not been changed according to the manufacturers recommendation, so did this as well.
This should have been done when the boiler was previously serviced by 247. The failure of this part could have caused a boiler meltdown and probably in extreme cases a fire. One of the clips had already broken that was holding the insulation, so it was only held by the other clip.
I have asked 247 for the section in the T&C's that states "if 247 find a fault on the boiler, the breakdown cover is void" and have not received anything from 247.

They have said that there is nothing that can be done as the breakdown was found by their repairer.
I have also stated Ideal's tech comments here
"I have however spoken with the engineer who attended and he confirmed that as an engineer working for the manufacturers he has a responsibility to check that the ionisation retaining pins are in place; he confirmed that they needed upgrading and would have expected this to have been picked up by the service engineer"
This is unacceptable, as I am being charged for a service and it is probably not getting it done or the service staff do not know what they are doing.
I have also paid for a breakdown cover, which is a waste of money, as 247 manages to wriggle out of carrying out repairs.
Do not use this scam company as, they will not do anything and seem to try and get out any work under the breakdown policy. I have informed Trading standards, but not sure if they will respond, as you have to go through Citizens advice bureau first.
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  • Pretending that they are cheaper than legitimate suppliers
  • Scammers
  • Poor customer relations
  • Liars

Preferred solution: Full refund

User's recommendation: This is a SCAM company, use it at your own peril. Ignore Trustpilot reveiws.

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